Known Participant

Question

Flash Player opens full screen UNDER explorer screens, not ON TOP

Forum|Forum|15 years ago
February 23, 2011
10 replies
15450 views

Can anyone advise me on how to resolve this issue? I am running Windows 7 Home Premium 64-bit, Windows Internet Explorer 32-bit version and Flash Player 10.2.152.26.

It has just started happening after months of correct operation. I have tried uninstalling and reinstalling but I still have the same issue.

All help/guidance appreciated.

This topic has been closed for replies.

S

Snakes350Author

Known Participant

See final thread post

A

Anonymous

Hi, After you remove Conduit completely, reboot and after running MBAM. If anything is found, take care of that first.

Then do this before resetting IE. This is for Win7/IE8

Method 1 : If you have Windows 7, then you may try running the "Internet Explorer troubleshooters" on the computer.
By default, Windows 7 has the following two Internet Explorer troubleshooters:
   1. Internet Explorer Performance
   2. Internet Explorer Safety
Run Internet Explorer troubleshooters
   1. Close all programs.
   2. Click Start Start button, and then click Control Panel.
   3. Click Find and Fix Problems under System and Security.
   4. Click View All on the task pane on the left.
   5. Click Internet Explorer Performance.
   6. Click Next in the dialogue box.
   7. The troubleshooter will run and fix all identified issues automatically. Click Close.

Let me know on all of the above.

Thanks,

eidnolb

C

Carl_E__Myers_Jr_

Participating Frequently

eidnolb:

By default, Windows 7 has the following two Internet Explorer troubleshooters:
1. Internet Explorer Performance
2. Internet Explorer Safety

Neither is available in Windows 7 Home Premium.

A

Anonymous

Carl, I suppose Snakes350 will find out if it isn't available. The Microsoft Engineer that suggested this was for Win7 Home Premium with IE8 so I assumed they should know. I don't use Win7 so refer to MS when needed. If they don't know, then what can I say? LOL

eidnolb

A

Anonymous

Hi, I think I've come to the conclusion that your problems are not Flash Player. Since Chris Campbell has not been able to find what is causing this and I have never seen it as an issue before, it may be Internet Explorer connected. I have always been concerned about the many Conduit addons. I researched only Conduit and it appears it is for Developers. If that is what you use it for, that's fine. If not, then I would question why you have it and all of those addons. I just finished reading this and since these comments reveal issues that other users have with this and how it effects the browsers you may want to re-think it. There are other sites that you can find doing a Search to find more info. Some of the comments are more current than 12/10.

http://forums.cnet.com/7723-6142_102-504164.html

Now I'm not saying this program and their addons are a problem per se. What could have happened is that one or more may have caused a conflict with Internet Explorer or Windows. With Flash Player now Installed correctly but the issue still remaining, suggests another source of conflict. What exactly I can't tell.

I'm reading something on the Internet Explorer and will get the info for you as soon as I finish.

Thanks,

eidnolb

S

Snakes350Author

Known Participant

Hi eidnolb

I think you're right and it is a browser issue rather than a Flash Player one.

I am not running any add-on toolbars but, in view of your mention of conduit and the link you provided, I have downloaded the Revo Uninstaller referred to in order to uninstall all remnants of freecorder. I then did a search to see if there were any items on my C drive with the word "conduit" in it and fould the following.

Do you think I should attempt to delete any of these?

Incidentally my User Account Control is set to Never Notify.

I am tempted to reset the Internet Explorer as I can live with the changes which I believe are as follows:-

I'll wait until get a response before doing that.

Cheers

Snakes

A

Anonymous

Hi, Just saw your post come in. I'm at lunch, not "out' to lunch:-) I want to review the screenshots and then get back to you.

I take it you are not a Developer, since I wasn't sure so thot I'd give you that link. Some third party programs/addons are not just compatible with the browsers, especially IE.

Will post more in a little bit.

Thanks,

eidnolb

A

Anonymous

Hi Snakes350, We can hold off on the Router for the moment. The Flash file Flash10p.ocx is a file from the previous version 10.2.159.1 and didn't get removed when you updated to FP vs 10.3.181.14. The Shockwave Flash Object in the addons is the correct version.

Glad you removed most of the Toolbars. I do see FrostWire & BitTorrent, but they are disabled so that's ok.

What I would like you to do, is follow the manual Uninstall & Install. This time, we'll check the Flash files to make sure all files other than a text doc is removed prior to running the Installer.

I didn't see where you indicated previously that you reverted to IE8, but that's ok if you did.

Download and SAVE to your Desktop the Uninstaller:
http://kb2.adobe.com/cps/141/tn_14157.html
Download and SAVE to your Desktop the Installer for IE- use the EXE Installer
http://www.adobe.com/products/flashplayer/fp_distribution3.html
Close all browser windows, you only want to be looking at your Desktop.
Disable any messenger services, as yahoo, msn, etc in the system tray(area near the clock)

In MSE, click on RealProtection and turn it off/disable it for now.

Be sure to use the Administrator Account.

Run the Uninstaller and when finished, Reboot(restart) your computer.

Now go to the SysWOW64 Flash files and make sure there are no Flash files listed other than a txt doc. If there are, run the Uninstaller again & Reboot before running the Installer
Check to make sure the MSE is still Disabled
Run the Installer for IE, and when finished, Reboot.

Re-enable the RealProtection for MSE now.

Then go to this test site and test each browser:

http://www.adobe.com/software/flash/about/

You may want to print these instructions to make it easier to follow. If you have any questions, let me know.

Thanks,

eidnolb

S

Snakes350Author

Known Participant

OK eidnolb, reporting back!

I followed all your instructions to the letter.

I download and saved the two files and then closed all browser windows and turned off Real Protection. Ran the Uninstaller and rebooted my computer.

There were no Flash files listed other than the txt doc. So I ran the Installer for IE and rebooted and re-enabled the RealProtection for MSE.

I then accessed the test site (see below) but did not understand your instruction to "test each browser". Could you expand on that please?

Many thanks again,

Snakes

C

Carl_E__Myers_Jr_

Participating Frequently

Hi,

Yes the logo was animated, I am using IE8 (and Google Chrome when wishing to view YouTube) and, unfortunately, there is no improvement in that FP screen maximises behind all other open web-pages.

There has to be a piece of instruction coding somewhere, we just need to find out where!

Snakes

Snakes350-->>Yes the logo was animated, I am using IE8 (and Google Chrome when wishing to view YouTube) and, unfortunately, there is no improvement in that FP screen maximises behind all other open web-pages.

Since the problem exists while using IE and not while using Google Chrome, have you tried RIES?

A

Anonymous

Hi again, I just remembered you updated to IE9. This is something you may want to try since a user posted this and several other users have used it. There is a setting in IE9 that needs changed for video issues. Thread: http://forums.adobe.com/thread/852458?tstart=0 Post#3

3. May 16, 2011 9:05 AM

in response to: McKibbinUSA

IE9/Flash Player 10.3 Solution!!!!!!

I found the solution to my problem (per my ranting in the original post above) -- the solution is to open Internet Explorer IE9, click on "Tools", then go to "Advanced", then ensure that "Use software rendering instead of GPU rendering" is checked (this is different from another post that said the box should be unchecked) -- once I checked this box, IE9 began working as designed with Flash Player 10.3 -- hope this helps everyone -- I feel sorry for the millions of IE9 users who are suffering the "hit and run" upgrade installation from Adobe -- again, the solution outlined here is working for me -- best of luck! --William McKibbin

I have also found this solution on another Forum.

eidnolb

chris.campbell

Legend

Hi Clive,

I'm sorry I haven't followed up recently. I did forward this along to our video team but I haven't heard anything back yet. I think the best approach at this point is to have you enter a bug on our public bug database. This will make the issue more official and give you a method to track the status at any point. Would you mind entering a new bug report? Please feel free to reference this thread in the bug report.

Thanks,

Chris

S

Snakes350Author

Known Participant

Hi Chris,

Thanks for the suggestion but I did go through this process before and it

seems to have gone into a black hole as the person it was assigned to hasn't

acted upon it as far as I can tell - see here -

http://bugs.adobe.com/jira/browse/FP-6542.

What do you think?

Clive

A

Anonymous

Hi! Just checking to see if you have tried Installing the latest Flash Player update 10.3.181.14 for IE?

Thanks,

eidnolb

F

FlowerGrower

Participant

10.3 is just as much a failure. I have Windows 7 64bit. ie9

and it worked fine with 10.2 UNTILL I installed 10.3 and that creates a TOTAL MESS.

Flash adds forced to the left online flash games multiple problems.

I uninstalled 10.3 oyt back 10.2 and THE PROBLEMS ARE NOW STILL THERE

I am OUTRAGED that Adobe has once again casued me MAJOR PROBLEMS...

This is not the first time. I have lost HUGE AMOUNTS OF MONEY AND TIME BECAUSE OF

THEIR COMPLETE INCOMPETANCE!!!

COMPLETELY UNACCEPTABLE TO RELEASE THIS CRAP

who is with me in starting a CLASS ACTION SUIT?

IF WE DON'T NAIL THEIR ARSES... THEY WILL KEEP DOING THIS.

YOU CAN'T RELEASE THIS CRAP INTO THE GENERAL PUBLIC....

COMPLETE INCOMPETANCE...

i HAVE A CLEAN SIMPLE SYSTEM THAT TENS OF THOUSANDS OF PEOPLE ARE RUNNING IF NOT A MILLION..

THIS IS A VIRUS AS FAR AS I AM CONCERNED...

ADOBE JUST RELEASED A VIRUS.... I AM OUTRAGED!!!!

chris.campbell

Legend

I'm sorry you've encountered problems with 10.3. To help us reproduce the problem can you please explain what is occurring with your system, provide us a dxdiag report and an exact URL that you saw the problem occur on.

As for IE9, please try the following steps to see if they make any difference:

1. Select "Internet Options" from the tools menu

2. Click the "Advanced" tab

3. Check the "Use software rendering instead of GPU rendering*" checkbox

4. Click OK to dismiss the dialog

5. Restart IE9

I've seen a couple of cases where doing this made an impact with Flash content. If it does not help, please revert the change and if you can, let us know how it turns out.

Thanks,

Chris

A

Anonymous

Hi, Well I'm glad you are at least having some success:-) Ok, on no Virus/Malware issues too.

The debugger versions are used by Developers, so you wouldn't want that.

I'd wait to do anything further until Chris gets back with you. He has access to a lot of Flash Player information that is ongoing and I'm sure FP for IE will be resolved.

Thanks,

eidnolb

A

Anonymous

Hi, link: http://kb2.adobe.com/cps/839/cpsid_83952.html#main_SendingYourProblemReport

See if that's what you need. If not, let me know.

Thanks,

eidnolb

S

Snakes350Author

Known Participant

OK, once again sorry for the delay. Work keeps getting in the way!

I have now raised the issue using the link you provided. I'll let you know if and when it is resolved.

Thanks again for your support.

S

Snakes350Author

Known Participant

Hi eidnob,

Things have gone very quiet.

I posted my issues here http://bugs.adobe.com/jira/browse/FP-6542 at the Flash Player Bug and Issue Management System but no progress has been made. What do you suggest I do to nudge things along?

S

Snakes350Author

Known Participant

Well, I gave up and just restored my pc to an earlier date and now all OK

A

Anonymous

Hi, Turning off the hardware acceleration is with the assumption that all Flash Player files are Installed correctly and the needed ActiveX Control. Since we didn't proceed further, then we really don't have any way now of knowing that.

After a clean Uninstall/Install and confirmation of the FP files, a number of things can cause an issue. So we stopped at step 1:-)

This latest Flash Player release is like others or even if not a new release, users have various problems that effect the working of Flash Player. Addons/Toolbars/Anti-Virus/ and so on.

Anything in the browsers either is a + or a - and must always be taken into consideration, since Flash Player works thru the browsers.

If you want to update to the latest version of FP, then I would suggest using the standalone links, etc.

Thanks,

eidnolb

S

Snakes350Author

Known Participant

OK, you were right and I gave up too quickly and went for the quick solution!

The issue has returned and videos are again opening full-screen behind all other web pages.

What process of elimination would you suggest?

I have added a toolbar add-on about 2 months ago which may be the cause and whilst the issue did not arise at the time of installation it has since that installation. The addon is Freerecorder 4 and the Conduit BitTorrent toolbar.

A

Anonymous

Hi, you can go to this site and right click on the Flash logo, Settings, Display Settings. UNcheck the hardware acceleration.

See if this helps.

Thanks,

eidnolb

http://www.adobe.com/software/flash/about/

Message was edited by: eidnolb link

S

Snakes350Author

Known Participant

Thanks for the suggestion but that didn't work.

Do you think this is Flash Player issue or a Windows issue?

This is really frustrating and is universal. E.g. - maximising a YouTube video to full-screen and it "opens" behind all other open webpages. There must be a simple fix. Come on guys!!

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded