Participating Frequently

Question

Flash Player Update Service Problem

Forum|Forum|14 years ago
July 5, 2012
4 replies
77704 views

Hallo,

I use Firefox, Vers. 13.0.1. and Adobe Flash Player Vers. 11.3.300.262

According to the new installation of Firefox 13.0.1. and the above version of AFP the problem of AFP crashing after closing Firefox was resolved.

However, I now have the problem when AFP trys to Update. I constantly receive ther error message:

"Adobe Flash Player Update Service 11.3 r300 has encountered a problem and must end the process."

I receive this message several times per day.

This message may be different in the English language, as I am in Germany and receive naturally the German translation.

I work under Windows XP.

Can anyone give me a tip?

Thnaks

D.Fazendin

This question was changed to english by the owner: dfazendin

This topic has been closed for replies.

Jon-Hall

Participating Frequently

I see 11.3.300.268 is now available. Anybody know if it contains a fix for the auto updater?

chris.campbell

Legend

It does not, but we're working on a lead for a fix now. I'll post back when I have more info.

A

angeldeb82

Known Participant

angeldeb82 - are these audio issues occuring in Firefox?

Chris

Yes, they are, a bit with v. 11.3.300.265.

A

AnnaV_

Participant

I have just sent a bug report. I am hoping that Adobe will get the message and fix this error. It is getting really annoying.

D

dfazendinAuthor

Participating Frequently

Hello Anna,

I have already sent a bug report earlier. See bug report # 3231139 and also 3227919. https://bugbase.adobe.com/index.cfm?event=bug&id=3231139

A Jing Chen si monitoring this and has sent information on how to possibly solve this. However, I believe that this method stated would cause me alot of work and it's not that important, as I have taken the steps of Ortho_Fan and have turned off the updates with the Link:

As a quick fix to the problem, you might try disabling Flash Player's "auto search for updates" feature.

Go to this page -- http://www.macromedia.com/support/documentation/en/flashplayer/help/se ttings_manager02.html

I can always retract this when the problem has been solved by Adobe.

LOL

D.Fazendin

A

AnnaV_

Participant

Thanks for your reply. I tried manually updating my Flash Player, hoping it would solve the problem. I realize that I can shut off the automatic updates and this will temporarily solve the problem. However, I am reluctant to do so because I am afraid that I will forget to do updates and /or turn it back on when the problem is resolved.

L. Anna Von Straussenburg

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A

Anonymous

That's one of the many reported bugs that (hopefully) Adobe is working on now -- See: http://forums.adobe.com/message/4534831

As a quick fix to the problem, you might try disabling Flash Player's "auto search for updates" feature.

Go to this page -- http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager02.html

Click on the "globe-checkmark" icon tab.

Click on the check-mark in the box next to "notify me when an update to adobe flash player is available" to clear it.

After you do this, right click on the screen, and in the drop down menu scroll down to "global settings..." and left-click it. This will call up the global settings manager, which is located in Windows Control Panel. (You can also access this program directly from your Windows Control Panel, but I don't know what sub folder it's in for Windows XP.)

Click on the Advanced tab, and then click on the box next to "Never Check for Updates."

The auto update feature can be re-enabled once the problem is fixed. In the meantime, you can periodically check for updates, and download them, right from this page -- http://www.adobe.com/software/flash/about/

HTH,

Ortho_Fan

L

LenaRR

Participating Frequently

THANK YOU! Ortho_Fan!

lena

L

LenaRR

Participating Frequently

FWIW, am receiving same message (in English) several times a day, with Google Chrome 20.0.1132.47 m.

lena

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