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vaughanm6464
Participating Frequently
July 7, 2018
Question

Flash Player will not Run!

  • July 7, 2018
  • 2 replies
  • 754 views

Hello,

I cannot get the Flash player to update - like ever.  And it's not just Flash it's every Adobe product I have ever had the displeasure of trying to use in the past - I still can't completely get rid of the Adobe Creative Cloud software from my computer.   In the past I have only been able to get Flash to install *only* by finding offline installers!!! Reason, because you know you won't give me a license to download them!!!  I found replacement software for Adobe Reader because I couldn't find offline installers for that.

So every time to update the player I have to go on a merry dance, because you keep on changing the place where I can download it from. 

So what can I do to get it working because I am sick of this?!?

    This topic has been closed for replies.

    2 replies

    jeromiec83223024
    jeromiec83223024
    Inspiring
    July 12, 2018

    Yeah, the reality is that there's an underlying problem causing our installers to fail.

    The alternative offline installers -- which are explicitly intended for enterprise organizations to distribute inside large organizations under a redistribution agreement -- were being egregiously abused in a way that violated our license agreements and materially impacted our business.  It's one of those cases of "this is why we can't have nice things".

    The end result is that you're going to struggle until the underlying issue that prevents the normal installers from completing successfully is resolved.  Since you're struggling with multiple products that use totally different installer technologies, there's a strong signal that it's the machine.

    Without knowing why the installer is failing or what version of Windows we're talking about, i can't really offer much help.

    There's a good thread on uninstalling the Creative Cloud Desktop application here, but you're better off posting in that community, since they're domain experts:

    Couldn't uninstall creative cloud for desktop

    In terms of troubleshooting Flash Player installation issues, the logs would be illuminating:

    https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html

    There *are* links to the offline installers at the bottom of the guide, but let's actually get you fixed up so that you're not frustrated by this in a month from now when we release again.

    Before you start doing any of that, you might want to actually sanity-check the filesystem:

    Check your hard disk for errors - Windows 7:

    https://support.microsoft.com/en-us/kb/2641432

    V
    vaughanm6464Author
    Participating Frequently
    July 13, 2018

    I have noticed that since running the check on my hard drive that my browser is now not functioning correctly.  The computer did tell me that a check was not necessary - but I thought that I would do as you suggested  because you not suggest something that would stop the computer running the way it was.

    Well, as usual I was wrong.

    jeromiec83223024
    jeromiec83223024
    Inspiring
    July 13, 2018

    Just checking the filesystem wouldn't have broken anything (unless maybe you have a hard disk on the way out).

    If you repaired the filesystem and the browser isn't working anymore, there was definitely something going on with the underlying filesystem.  Uninstalling and reinstalling the browser should fix it (again, assuming your disk isn't failing).

    If you didn't repair anything, the only thing that happened was that the disk hardware got a workout. If you're seeing your stored data deteriorate, it's probably a great time to make sure that your backups are in order.

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    July 9, 2018

    To provide assistance, please provide the following information:

    • Operating system version
    • Web browser and version
    • Flash Player version
    • Explain your problem in step-by-step detail if possible
    • A direct link to a web page that demonstrates the problem
    • If you get error messages, please provide a screenshot

    Also, most browsers disable Flash by default, forcing users to enable it.  The tech note Flash Player Help contains links to instructions to enable Flash in the various browsers.

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