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karlmjr
karlmjr
Participant
January 20, 2016
Question

Flash update freezes at 90% and fails on Mac

  • January 20, 2016
  • 2 replies
  • 5655 views

I was recently prompted to update my flash in order to watch certain content.

The flash downloads but upon installation, freezes at 90% and then gives a failure window.
Multiple attempts at uninstall/reinstall and still same problem.

OS X 10.7.5

safari 6.1.6

This topic has been closed for replies.

2 replies

_maria_
Community Manager
_maria_Community Manager
Community Manager
January 21, 2016

@karlmjr

I'll need to get some log files from you to investigate further.  Please review the Where do I find the Flash Player installation log on the Macintosh? and provide all 4 of the log files mentioned (Adobe_ADM.log, Adobe_GDE.log, install.log, and FlashPlayerInstallManager.log).  Upload the files to cloud.acrobat.com using the instructions at How to share a document or some other file sharing service of your choice, that does not require a log in to access the files.  Post the link to the uploaded files in your reply.

Thank you.

@https://forums.adobe.com/people/mark%20love%20flash%20scraps

If you're issue is not related to the OPs issue (based on your comment it's not), please start a  new thread for your issue and provide the following information:

Thank you.

Maria

A
Anonymous
January 22, 2016

If you want to help me for real

can you please give a direct line to Adobe flash player v20 (last update) DIRRECT LINE

PLEASE not the crappy downloader that for 56k modem its a pure wast of time. thank so mush.

_maria_
Community Manager
_maria_Community Manager
Community Manager
January 22, 2016

The offline installer is posted at the bottom of the Installation problems | Flash Player | Mac page in the 'Still having problems' section.  Please bookmark this for future releases.

I'm posting the link for Mac since you're commenting on a Mac-related thread and did not specify your OS.

--

Maria

A
Anonymous
January 21, 2016

Bah... normale to get error with adobe flash player....scrap (please put this stupid guys out)  in 2015 they have 316 bug (6 bug a week)

I can't install it normal way i have to download DIRRECT installer from less stupid guys to get the stuck installing.

I have 35 years of experience on computer and Take me 2 years to be able to find a way to install the new scrap  flashplayer

And still not working after all is installed ?

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