Flash wont work in Safari or Firefox.

[huggieT]

I have installed the lattest version of Flash... however Flash no longer works in Safari or Firfox on my Mac.  OS 10.7.5

[C_F_McBlob]

Safari - Preferences>Security - is "Allow all other plugins" checked?

Firefox - Tools>Add-ons>Plugins - Is Shockwave Flash (11.8.800.94) enabled and "Always Activated"?

[huggieT]

Thanks for the reply.  Yes Safari has both 'Allow Java' and 'allow other plug-ins' slected.   Firefox has Flash enabled as well.  It looks like a few other apps that use Flash on my computer are effected as well not just the browsers.  Chrome is the only app that has flash working properly...

[C_F_McBlob]

Chrome has its own Flash Player Plugin so it works independently of the others.
Go to [User]/Library/Preferences (Hold the "Option" key when clicking "Go" from the Finder menu to access YOUR Library folder.

Trash the Macromedia folder in the Preferences, and empty the trash.

Relaunch either browser and try running a Flash video.

[huggieT]

Trahed the Macromedia folder in the Preferences, and emptied the trash.  Still no Flash in Safari or Firefox...

[huggieT]

I have un-installed, trashed prefernces, re-installed, gone through every step in the adobe troubleshooting section... and still Flash is not working on my Mac.   I am at a complette loss.  A couple of weeks ago flash never had an issue on my computer... why now?  What shall I do next?  Many thanks, Hugo

[C_F_McBlob]

Try it under another user account. Create a new one (admin) and see how it performs. That's the quickest way to tell if there are permissions problems on your account.

[huggieT]

Thanks for the reply C F McBob.  Tried the new admin account... however I still get the same problems with that one as well.  I do a weekly permissions repair using Cocktail, I also repair permissions after installing new software.  Any other suggestions.  Your assitance is greatly appreciated!  Thanks, Hugo

[C_F_McBlob]

Longshot, but have you tried resetting your PRAM?

[huggieT]

Reset the PRAM... however I still have this issue.  I also used Disk Warrior to repair my system disc...  that didn't help either...

[C_F_McBlob]

[User]/Library/Preferences

Trash com.apple.Safari.plist, org.mozilla.Firefox.plist, and org.mozilla.plugincontainer.plist

Empty the trash and relaunch either or both browsers.

[huggieT]

That didn't work sorry.  It is not just the browsers that are have problems with Flash.  Tweetdeck won't play Flash movies and Freeway crashes on startup... both use a Flash plug-in.

[C_F_McBlob]

Well, I've run plumb out of stuff to try. I've even been scouring the Apple forums for other options, and nothing.

[huggieT]

Thanks for trying.  Really appreciated you taking the time!  Is there a way to get hold of someone from Adobe support?   All support roads for Flash Player seem to end here at this forum.... I can't find any adobe support forms.  - Hugo

[chris.campbell]

@huggieT - What files with the name "flash" do you have in your /Library/Internet Plug-ins/ folder?  What's the date, size, and version of these files?

Can you post the contents of your "Installed Plugins" page in Firefox (navigate to "about:plugins" in Firefox's address bar.)

Thanks,

Chris

[huggieT]

Thanks for the reply Chris!

Here is the contents of my "Installed Plugins" page:

Enabled plugins

Find more information about browser plugins at mozilla.org.

Find updates for installed plugins at mozilla.com/plugincheck.

Help for installing plugins is available from plugindoc.mozdev.org.

---

Shockwave Flash

File: Flash Player.plugin

Version: 11.8.800.168

Shockwave Flash 11.8 r800

application/x-shockwave-flash	Shockwave Flash	swf
application/futuresplash	FutureSplash Player	spl

QuickTime Plug-in 7.7.1

File: QuickTime Plugin.plugin

Version: 7.7.1

The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.

application/sdp	SDP stream descriptor	sdp
video/ogg	Ogg Video	ogv
audio/mpeg	MPEG audio	mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa
audio/mp4	MPEG-4 media	mp4
video/quicktime	QuickTime Movie	mov,qt,mqv
audio/x-speex	Ogg Speex audio	spx
audio/x-m4b	AAC audio book	m4b
application/x-flac	FLAC audio	flac, fla, xfl
video/3gpp	3GPP media	3gp,3gpp
image/jpeg2000	JPEG2000 image	jp2
audio/mid	MIDI	mid,midi,smf,kar
audio/x-annodex	Annodex Audio	axa
audio/basic	uLaw/AU audio	au,snd,ulw
image/x-tiff	TIFF image	tif,tiff
image/x-png	PNG image	png
video/mpeg	MPEG media	mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
video/mp4	MPEG-4 media	mp4
image/pict	PICT image	pict,pic,pct
audio/x-aiff	AIFF audio	aiff,aif,aifc,cdda
audio/x-m4p	AAC audio	m4p
application/x-mpeg	AMC media	amc
application/x-rtsp	RTSP stream descriptor	rtsp,rts
video/x-ogg	Ogg Video	ogv
image/jpeg2000-image	JPEG2000 image	jp2
audio/x-aac	AAC audio	aac,adts
audio/x-m4a	AAC audio	m4a
image/png	PNG image	png
application/annodex	Annodex Media	anx
audio/mp3	MP3 audio	mp3,swa
image/x-macpaint	MacPaint image	pntg,pnt,mac
audio/ac3	AC3 audio	ac3
image/x-pict	PICT image	pict,pic,pct
audio/x-ogg	Ogg Audio	oga
audio/x-ac3	AC3 audio	ac3
video/x-m4v	Video	m4v
application/flac	FLAC audio	flac, fla, xfl
audio/aiff	AIFF audio	aiff,aif,aifc,cdda
audio/vnd.qcelp	QUALCOMM PureVoice audio	qcp,qcp
audio/midi	MIDI	mid,midi,smf,kar
audio/wav	WAVE audio	wav,bwf
audio/annodex	Annodex Audio	axa
audio/x-mpeg3	MP3 audio	mp3,swa
application/ogg	Ogg Multimedia Bitstream	ogg, ogx
audio/x-gsm	GSM audio	gsm
audio/x-flac	FLAC audio	flac, fla, xfl
image/x-sgi	SGI image	sgi,rgb
audio/x-caf	CAF audio	caf
video/sd-video	SD video	sdv
video/x-mpeg	MPEG media	mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
audio/x-midi	MIDI	mid,midi,smf,kar
image/x-bmp	BMP image	bmp,dib
video/avi	Video For Windows	avi,vfw
video/annodex	Annodex Video	axv
audio/speex	Ogg Speex audio	spx
audio/x-mp3	MP3 audio	mp3,swa
image/tiff	TIFF image	tif,tiff
application/x-ogg	Ogg Multimedia Bitstream	ogg, ogx
audio/x-wav	WAVE audio	wav,bwf
image/jp2	JPEG2000 image	jp2
video/3gpp2	3GPP2 media	3g2,3gp2
audio/aac	AAC audio	aac,adts
video/msvideo	Video For Windows	avi,vfw
audio/mpeg3	MP3 audio	mp3,swa
application/x-sdp	SDP stream descriptor	sdp
video/x-annodex	Annodex Video	axv
video/x-msvideo	Video For Windows	avi,vfw
audio/AMR	AMR audio	AMR
audio/ogg	Ogg Audio	oga
audio/x-mpeg	MPEG audio	mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa
audio/flac	FLAC audio	flac, fla, xfl
image/x-jpeg2000-image	JPEG2000 image	jp2
image/x-targa	TGA image	targa,tga
application/x-annodex	Annodex Media	anx
audio/3gpp	3GPP media	3gp,3gpp
audio/3gpp2	3GPP2 media	3g2,3gp2
image/x-quicktime	QuickTime image	qtif,qti
video/flc	AutoDesk Animator	flc,fli,cel

Java Applet Plug-in

File: JavaAppletPlugin.plugin

Version: Java 7 Update 25

Displays Java applet content, or a placeholder if Java is not installed.

application/x-java-applet;javafx=2.2.25	Java applet
application/x-java-applet;version=1.4	Java applet
application/x-java-applet;version=1.2.1	Java applet
application/x-java-applet;version=1.2.2	Java applet
application/x-java-applet;version=1.3	Java applet
application/x-java-vm	Java applet
application/x-java-applet;version=1.1.1	Java applet
application/x-java-vm-npruntime	Java applet
application/x-java-applet;version=1.2	Java applet
application/x-java-applet;version=1.7	Java applet
application/x-java-applet;jpi-version=1.7.0_25	Java applet
application/x-java-applet;version=1.4.1	Java applet
application/x-java-applet	Basic Java Applets	javaapplet
application/x-java-applet;version=1.1.2	Java applet
application/x-java-applet;version=1.1	Java applet
application/x-java-applet;version=1.1.3	Java applet
application/x-java-applet;version=1.6	Java applet
application/x-java-applet;version=1.4.2	Java applet
application/x-java-applet;version=1.3.1	Java applet
application/x-java-applet;version=1.5	Java applet
application/x-java-applet;deploy=10.25.2	Java applet

iPhotoPhotocast

File: iPhotoPhotocast.plugin

Version: 7.0

iPhoto6

application/photo

iPhoto 700

Flip4Mac Windows Media Plugin

File: Flip4Mac WMV Plugin.plugin

Version: 3.1.0.1

The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.

video/x-ms-asf	Windows Media Video	asf
video/x-ms-asx	Windows Media Playlist	asx
audio/x-ms-wax	Windows Media Playlist	wax
application/x-ms-wmp	Windows Media Plugin
video/x-ms-wmp	Windows Media Video	wmp
application/x-mplayer2	Windows Media Plugin
video/x-ms-wmx	Windows Media Playlist	wmx
video/x-ms-wm	Windows Media Video	wm
video/x-ms-wvx	Windows Media Playlist	wvx
video/x-ms-wmv	Windows Media Video	wmv
video/x-ms-asf-plugin	Windows Media Plugin
audio/x-ms-wma	Windows Media Audio	wma
application/asx	Windows Media Plugin

iLok Client Helper Plug-in

File: iLokClientHelper.plugin

Version: 3.6

The iLok Client Helper Plug-in v3.6 allows you to use iLok.com to manage your iLok hardware keys. For more information, visit the iLok.com Web site.

application/ilok-client2

Invokes the iLok client helper software to allow users to manage their iLok licenses through iLok.com.

MIG Contents Plugin

File: EPPEX Plugin.plugin

Version: 10.0

CIG Download

application/x-eppex-plugin-1

Aspera Web for Firefox

File: Aspera Web.plugin

Version: Aspera Plug-in version 1.0

Aspera Web enables fast and secure transfers of web content using FASP.  For more information, visit www.asperasoft.com.

application/x-aspera-web

Aspera Web

RealPlayer Plugin.plugin

File: RealPlayer Plugin.plugin

Version: 0.0.1d1

RealPlayer Plugin

audio/x-pn-realaudio-plugin	RealMedia	rm
audio/x-pn-realaudio	RealPlayer Metafile	ram

Google Earth Plug-in

File: Google Earth Web Plug-in.plugin

Version: 6.1

The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.

application/geplugin

Google Earth browser plugin

[C_F_McBlob]

Know what I see that's bad news?

Flip4Mac.

That's a relic from the PPC days when Windows Media Player actually had a Mac version. It's unnecessary these days and it can screw things up more than it helps.

ANY files it can play, VLC Media Player can, and it won't mess with video playback in browsers or QuickTime.

Same can be said for RealPlayer.

Like Flip4Mac, I haven't used it since the PPC days - VLC does EVERYTHING RealPlayer does, with half the software.

If you use RealPlayer for FLV downloads, you can do that with AntVideoDownloader (A Firefox Plugin - about 1.7Mb vs 20+ for RealPlayer)

[huggieT]

Just removed flip4mac... stilll the same issues unfortunately.

[C_F_McBlob]

Did you just trash the app, or dump the preferences too? and what about RealPlayer?

[huggieT]

Yes removed everything related to Flip4Mac and Real Player...

[chris.campbell]

Thanks for posting that.  Are you having problems with any of the other browser plugins (QuickTime, etc?)  Does the Flash Player preference panel load if you select it in System Preferences? Does the Flash Player Version (http://adobe.ly/wNzNAu) page also fail to load?

[huggieT]

Quicktime seems ok.  The Flash Player prefernce panel loads fine.

[huggieT]

Google earth plug-in works fine as well.

[chris.campbell]

Hmm, would you be willing to do a desktop sharing session with me tomorrow so I can take a look at your system?  If so, please shoot me an email (ccampbel@adobe.com) and let me know a good time.

Thanks,

Chris

[huggieT]

Sure.  I'll email you shortly...

Thanks

Hugo