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Flashplayer download

New Here ,
May 22, 2016 May 22, 2016

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I am having a problem downloading the new version of Flashplayer. I am getting a "application initialization error" (screen shot attached). Then, when I hit the Finish link at the bottom of the error window, it brings me back to another Flashplayer download page and it is a continuous loop.

Can someone please help? I am running Windows 10.

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correct answers 1 Correct answer

Adobe Employee , May 23, 2016 May 23, 2016

Hi,

As Kratika mentions, Microsoft embeds Flash Player in Windows 10 for IE and Edge and all updates are distributed by Microsoft via Windows Update.  However, if you're downloading the installer for a different browser, I'll need to get some log files from you to investigate further. 

If you are using IE or Edge, go to Windows Update to update Flash Player to the latest version, 21.0.0.242.

If you're using a different browser, please review the FAQ Where do I find the Flash Player installation log on Windows?

...

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Adobe Employee ,
May 23, 2016 May 23, 2016

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Hi,

Below links might be helpful:

Flash Player issues on Windows 8

Flash Player Help

FP in windows 10 comes embedded in IE11/Edge, so update your windows.

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New Here ,
May 23, 2016 May 23, 2016

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Thank you Kratika and you too, M_Vargas, for that great information. I'm going to get off of Firefox and go back to IE 11 (which I had no problem with and update everything.

Thank you all for your time and information and have a great rest of the week.

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Adobe Employee ,
May 23, 2016 May 23, 2016

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Hi,

As Kratika mentions, Microsoft embeds Flash Player in Windows 10 for IE and Edge and all updates are distributed by Microsoft via Windows Update.  However, if you're downloading the installer for a different browser, I'll need to get some log files from you to investigate further. 

If you are using IE or Edge, go to Windows Update to update Flash Player to the latest version, 21.0.0.242.

If you're using a different browser, please review the FAQ Where do I find the Flash Player installation log on Windows? and upload all files listed, FlashInstall.log, Adobe_ADM.log and Adobe_GDE.log to cloud.acrobat.com/send using the instructions at How to share a document. Post the link to the uploaded files in your reply.

--

Maria

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