FPlayer9.0.28 causes Netscape 7.2 to crash.

Report · Dec 27, 2006

Hi!

After restoring my computer (PC/XP SP2) (20061220) with a Ghost image and updating XP, flashplayer+shockwave, everytime I open a page that contains flash animation/movies it may cause the browser to crash, eg I cannot watch YouTube movies that are embedded/linked on someone elses page, but I can view them directly on YouTube. When floating the pointer on the flash animation on Yahoos homepage clicking "about" for FPlayer, the browser crashes. Generally everytime there is a flash animation the browser might crash.
I have removed the browser and flash installations...rebooting... and reinstalled still the same problem.

I removed the FPlayer 9.0.28 and installed the FPlayer 9.0.16 which I had saved on a CD somewhere, the problem is now gone.

Any ideas, anyone had a similiar problem?

Report · Dec 28, 2006

There are issues with Flash Player 9.0.28 in Internet Explorer. There's something wrong with the ActiveX component. It will lead to a crash on some websites, and so far there hasn't been any official information from Adobe concerning this bug.

Solution: Either uninstall FP9 and reinstall FP8. Or start using Mozilla Firefox, which works just fine.

-++ Aspar +-

Report · Dec 29, 2006

John, I'm having the same problem. If you dig into the error message, it appears that there is a corrupted DLL in version 9.0.28 -- I didn't note the exact filename.

Report · Dec 30, 2006

I replicated this same problem on my PC. I installed the newest version of Netscape (v8.1.2) and FP installed without a hitch and works just fine. I got tired of trying to get FP work with IE and so will simply use Netscape for Flash-heavy sites.

Report · Jan 01, 2007

Thanks for posting this topic! Same problem. My band's profile on various sites is unviewable, because it crashes as soon as the player finishes loading.

I don't want to move all my email files again, and version 8 doesn't include the HTML editor I use on multiple web pages, so I want to avoid upgrading or switching.

Is version 9.0.16 the one listed on the Archived page? If that's the simple solution, I'll use that. If this isn't it, is there a site (or a user) I can get it from?

Thanks.

Report · Jan 02, 2007

I had the same problem and started a similar topic a few weeks ago.

I downloaded/ran the Flash uninstall program to uninstall v9,0.28,0. I then downloaded the Flash 9 archive from:

http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14266

I extracted/ran the non-IE version: flashplayer9r16_win.exe.

Ever since I did this, Netscape 7.2 w/Flash content has been completely stable without a single crash or Flash error message; and sites that require Flash v9 are still happy.

My experience is that Flash 9,0,28,0 has a fatal bug with Netscape 7.2 and the only workaround I have found is to install the previous version (v9,0,16,0) which completely resolves the Flash/Netscape instability. I still surprised I havn't seen any mention of this serious flaw in the Flash support topic: "4a8d52ae—Flash Player 9 Emerging Issues".
Hopefully Adobe will release an update before too long that fixes this problem since I would prefer to use the current version.

Report · Jan 04, 2007

I have the same problem since late Dec. 06. I use NS 7.2 and all was well until then. I can only think that I must have been directed to update at some point and after getting and installing Flash v.9.028.0. many sites that I attempt to go to cause NS to crash and close.

Thanks for the work in attempting to resolve this issue. I left a support msg for Adobe concerning it and I encourage others to do the same so that they may fix their bug for all the NS 7 lovers still out there.

I am going back to the version suggested by Chetto1.

thx

Report · Jan 11, 2007

This issue seems to be fixed with Netscape version 8.1.2. Has anyone experienced any issues with the Flash Player in the latest version of Netscape?

Darren J. McNally
Technical Support Engineer
Adobe Systems

Report · Jan 12, 2007

Hi, our corporate web site www.calculated.com is causing some IE browsers to crash due to the flash9b.ocx file. I am personally running IE 6 and it is crashing my browser (another PC is running IE 7 and its crashing as well). I have been trying to do some of my own research and can supply some information if this would be of help to anyone.

First, I am fairly certain the error on our site is being caused by the looping mechnism (ActionScript) of our Announements scroller. The Flash based scroller is connected to a SQL database. We currently have two Annoucments, it displays them one at a time. When the Flash file tries to loop back to the first Announement I get the "IE has encounted a problem and needs to close" error being caused by flash9b.ocx. This is consistant and repeatable on my PC.

Second, as this is an intermittant problem (some PC browsers crash, others do not), I belive it could be a combination of Flash and Video Cards and/or Drivers. I read one post where a guy replaced his video card and the problem went away entirely. This would explain why, in other forums, some people are saying a specific site is crashing, and others are saying the site is working fine for them.

I'm sure Adobe will be coming out with a patch (hopefully soon) but what I would like to know is how to fix our Action Script so current customers, and those in the future who haven't added the potential patch can view our page without it crashing (which in turn equals lost sales).

Adobe, we need you!

Report · Jan 12, 2007

Hi all,

This forum is specific to Netscape and Flash Player. It would be beneficial if we kept the issues posted here related to the topic. There are additional Adobe forums posted on IE 6 and 7. That being said, the best way to contact Adobe would be to submit a case. You can submit an email support case here: http://www.adobe.com/support/programs/flashplayer/

It is helpful to generate a crash log as well. I am currently testing this site: http://www.calculated.com/ with IE 6. If I can reproduce this and generate a crash log, I will submit a bug.

Here are instructions for you to create a crash log if needed:

1. Open notepad or any text editor.

2. Create a text file with one line:

CrashLogEnable=1

3. Save a file called “mms.cfg” in the following directory:

c:\windows\system32\macromed\flash\

4. Generate a crash in the browser.

5. Open up a command line prompt. From the Start Menu select Run and type cmd in the dialog.

6. Type cd "Local Settings\Temp" at the command line prompt. Make sure that you enclose the Local Settings in quotation marks.

7. Type dir *.mdmp at the command line prompt.

8. You can submit a case for Flash Player here: http://www.adobe.com/support/programs/flashplayer/

9. Include the crash log if you submit a case.

Regarding Netscape: Has anyone experienced any issues with the Flash Player in the latest version of Netscape 8.1.2?

Thank you,

Darren J. McNally
Technical Support Engineer
Adobe Systems