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January 29, 2013
Question

General Error Message When Installing Flash Player on Mac

  • January 29, 2013
  • 6 replies
  • 25204 views

I have a new MacBook Pro.  I have OS 10.8.2.   I cannot get FlashPlayer to download.  I have tried uninstalling and reinstalling Adobe Flash Player 11 from the Adobe website.  Doesn't work.  Every time I try to download, I get an error message that says "Error: General Installation Error"   Can someone PLEASE help?  I've spent hours with this and am very frustrated.

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6 replies

Participant
November 5, 2013

I have tried many of the suggestions from this thread but I'm still not able to get the latest Flash Player to install.  OS X 10.9 on a Mac Mini.  When I try the 11.9 installer that was linked by jfwmix above (post #26), it fails partway through.  When I examine the Console, it shows there was a crash log generated.  Pasted below are the contents of that crash log.  Any suggestions on what to try next?

Nevermind, once I ran the uninstall procedures again, then restarted, then ran the installer linked by jfwmix in post #26, it worked this time.

Participant
February 10, 2013

Having this problem on a fresh install of 10.8.2.

Thanks to @mrdredre, the solution for me was to go to System Preferences, Security & Privacy, General tab, Allow applications downloaded from - make it "Anywhere".

After doing that, I re-ran the installer and it worked just fine.

Crazy that Adobe would release this new installer w/o having it signed so it works without changing this setting.

-- Alex

Participating Frequently
February 8, 2013

I have been following the issues with installing the current Adobe Flash Player for Mac on the message boards since my Flash Player ceased functioning correctly this morning.

http://forums.adobe.com/thread/1144035?tstart=0

http://forums.adobe.com/thread/1149789?tstart=0

• I was initially getting the Illegal Plugin message on sites with imbedded YouTube.  I downloaded the Flash Player Uninstaller and that remedied that problem but Flash is still not working

• I've tried installing the Flash Player using the small 1MB download application located at: http://get.adobe.com/flashplayer/

• I have also tried using Terminal as described in one of the Adobe forums

• Both gave the same results (see attached screenshots)  I have tried this several times (each time uninstalling beforehand) and it always stops at the 7% and then gives the 47% on the timeout screen

• It appears to be a downloading issue.  I was not able to find a direct link to the full 16MB Flash Player installer to verify it is a downloading issue.

UPDATE:

• I downloaded the "Download the Macintosh Flash Player 11.5 Plugin content debugger" from the following link and everything appears to be working correctly now.

http://www.adobe.com/support/flashplayer/downloads.html

Hope this helps everyone out.

My rig:

Mac OSX 10.7.5

Safari Version 6.0.2 (7536.26.17)

Mac Pro 2x 2.66 Dual Core Intel Xeon

chris.campbell
Legend
February 9, 2013

Please see this post for details on how to generate installation logs (optional) and a link to our help documents that contains a link to the stand alone installer.

I do not recommend users install the "debug" version of Flash.

Flash Player installation issues with Mac OS X

Thanks,

Chris

Participant
February 9, 2013

Hi Chris,

I just signed up to tell you that I'm also having exactly the same issue as OP. I get a general installation error at 55%.

Running on OSX 10.8.2. Safari 6. A lot of people on ML seem to have this problem. Please fix this asap.

Participating Frequently
February 8, 2013

How i solved:

  1. Mount the Flash Player installer .dmg file
  2. Copy the "Install Adobe Flash Player" file to desktop or any other directory as preferred
  3. Open terminal and cd to desktop or the other directory
  4. Run the following command on terminal: sudo ./Install\ Adobe\ Flash\ Player.app/Contents/MacOS/Install\ Adobe\ Flash\ Player
  5. Insert the password when asked
Participating Frequently
February 8, 2013

This is what I get

Participating Frequently
February 8, 2013

the error goes beyond my skill, but:

1) delete the installation file you have on the desktop

2) delete the dmg file

3) re-download the package

4) retry the 5 step below

i suppose you have entered the password when asked right?

Participant
February 7, 2013

The easiest workaround I found is selecting the "Notify me to install updates" option, instead of "Allow Adobe to install updates).  I suspect it has something to do with Mountain Lion requiring a higher level of authentication to install programs, or removing the ability for programs to autoupdate completely (complete speculation on the second part).  Just make sure to check for updates on a weekly, if not daily, basis.

You may also need to go into System Preferences-->Security & Privacy-->Allow applications downloaded from: Anywhere. You'll have to put in an admin account password.

chris.campbell
Legend
January 30, 2013

Thank you for posting and I apologize for the inconvenience this has caused.  Which browser are you using when this occurs?  Is the browser running, if so does the same error occur if it's closed?

Could you please launch your Console application (Applications/Utilities/Console), verify that "All Messages" is selected in the left column, then in the upper right corner type "flash".  Please copy and paste the lines of text that appear in the main log area.

Thanks,

Chris

Known Participant
February 5, 2014

Chris....I'm one more stranded professional unable to work.  A senior Apple tech pointed me here.

I'm running OS 10.8.5, Apple removed the previous flash player and we can't install v12.

Stuck and in need of what you're already doing graciously.  The walk through install.

Thanks, Ken

Known Participant
February 5, 2014

Hey Mike, that's correct, I'm getting that too.  I haven't read this entire thread so maybe you know the following already.  An Apple tech tried every which way to work through the problem after telling me that Apple pulled the plug on a version of Flash which caused this mess.  He said there was a security reason for doing it and that Adobe was notified.  He also said Adobe created a FIX yesterday which was supposed to auto load to our computers.  That was all last night according to him.  THEN he gave up and pointed me to this thread.  He said if this doesn't prove okay, I'd need to reinstall my OS which is 10.8.5. 

Anyway, I noticed in this thread that Chris Campbell (with Adobe)is trying to help and at one point suggested downloading what I think is a previous version.  I'm about to try that.

Good luck.


MIke, I just tried the fix Chris thought might work...Flash version 11.  No-go.  That wouldn't install either.