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How do I update the Adobe Flash Player version on my new Samsung Smart TV

Forum|Forum|13 years ago
November 3, 2012
18 replies
474101 views

How do I update the Adobe Flash Player version on my new Samsung Smart TV?

I just purchased a Samsung Smart TV. When I try to watch ESPN3, I receive the message: Insufficient Flash Player Requirements.

Clicking to update gives the following information:

Adobe Flash Player version 11.2.202.243.

Your System: Linux 32-bit, Safari.

NOTE: Adobe Flash Player 11.2 will be the last version to target Linux as a supported platform. Adobe will continue to provide security backports to Flash Player 11.2 for Linux.

Select Version To Download:

YUM for Linux (YUM)

.tar.gz for other Linux

.rpm for other Linux

APT for UBUNTU 10.4.

When I select any of the first 3 Linux options, I receive the message: UNABLE TO DOWNLOAD. When I select APT, I receive the message SERVER NOT FOUND.

This topic has been closed for replies.

Correct answer _maria_

Hi,

As I mentioned previously in this thread (posts 15,17, and 37), any Flash Player updates for Smart TVs, if available, would come from the manufacturer, not Adobe, and certainly not from some random website asking you to complete a survey before providing you with a file. Please contact your Smart TVs manufacturer support for assistance.

Please, please, please, do NOT go to some random website that asks you to complete a survey to get a file. If you do happen to get a file it'll most likely contain a virus, malware, etc. Adobe, nor any legitimate manufacture, will post a file on some random website and ask you to complete survey in order to obtain the file. Doing this is just opening up your system to all sorts of bad things. Please don't do it.

--

Maria

Show previous replies

G

GOOSER100

Participant

Called Samsung support.....they are sending me the thumb drive with Flash on it for my Samsung tv. Wish they would post it on their website. Would have been nice.......Richard

P

potashnick

Participant

if you can pass that file on? seems weird they would only send it in a thumb drive...

S

samsungflash

Participant

Can someone post, send or put up in dropbox or google drive the file? I have tried getting the file by filling out survey after survey from smarttvflash.com but It never sends me to download page to download item. Please email to [removed personal information]

Thanks!!

skizlet

Participant

‌Just bought samsung ue 55 js9000, an update from my ue48 H7500 and suddenly I can't watch certain sites because flash player does not support the new Tizen browser, is it too much to ask that these companies allow their "new" products at least do what their previous models did. My new TV has no I.r. Feed to turn on my sat box, instead relying on a universal remote feature which doesn't work with my sat. Box. I'm currently waiting while my smart hub has been reset, wait an hour and try the browser again, personally I think it won't make any difference and when I ring back I am sure she'll have gone home and I'll have to start again.

_maria_

Community Manager

Hello,

Any Flash Player updates for Samsung Smart TVs, if available, would come from Samsung, not Adobe. Please contact Samsung support for assistance.

--

Maria

A

Anonymous

Also got new Samsung Smart Tv and have problem with flash player. As paskippy said link is not working anymore, could you send file to me as well [removed personal information]

Regards,

Kris

S

samsungflash

Participant

Can someone post, send or put up in dropbox or google drive the file? I have tried getting the file by filling out survey after survey from smarttvflash.com but It never sends me to download page to download item. Please email to [removed personal information]

Thanks!!

S

sumeetp28884707

Participant

visit Smart TV Flash Player - Download

and copy and paste the extracted files on USB in a folder[not in subfolder] and plug the USB in your TV

>choose Software update>select USB and wait for it.......!

You're done and welcome.

paskippy

Participant

The link isn't working anymore, can you please email me the zip file or share it in google drive? [removed personal information]. Thanks in advance

S

samsungflash

Participant

Can someone post, send or put up in dropbox or google drive the file? I have tried getting the file by filling out survey after survey from smarttvflash.com but It never sends me to download page to download item. Please email to [removed personal information]

Thanks!!

M

marcusvh

Participant

I am writing this in 2015 and I have the 8-series Samsung Smart TV. I am locked to Flash Player 10.1 aswell so I can't do anything that requires flash.

Sites like YouTube are now using <video> in HTML5, but it's not mainstream and most sites still use Flash Player.

A

Anonymous

maybe is it possisble update by pendrive ?

S

santafehombre

Participant

Please wait for a Samsung Agent to respond.

You are now chatting with 'Camerin'. There will be a brief survey at the end of our chat to share feedback on my performance today.

Your Issue ID for this chat is LTK1117901377736X

Camerin: Hi, thank you for reaching out to Samsung technical support. How may I assist you?

Visitor: Hello Camerin

Camerin: Hello. How may I assist you?

Visitor: I just bought a UN32EH5300 Smart TV and want to download Adobe Flash player

Visitor: So far it has not allowed me to do so

Camerin: Thank you for the Model Number. I will be glad to assist you.

Camerin: Is this a Samsung recommended app?

Visitor: I was told pre-purchase by store staffer that this model has both abrowser AND Flash

Visitor: I don't know. I have used the browser but upon attempting to "update" Flash I had no success.

Camerin: The TV support Web browser .

Visitor: The browser works. But websites such as the ABC network require a Flash player update.

Camerin: I don't see Adobe Flash player a recommended app for your TV?

Visitor: I can't say. But this is a key issue.

Camerin: The TV installs only the Samsung recommended apps, since Adobe Flash player is not a recommended app for this TV, your not able to update it.

Visitor: So how does one watch ABC shows available online ?

Camerin: The TV has 10.1 Adobe Flash player inbuilt. So any source needs more than 10.1 Flash player will not be played.

Camerin: That could be a reason why the ABC shows are not being played on your TV.

Visitor: Is there any firmware available to modify that limitation ?

Camerin: I am afraid; As of now there is no update available.

Visitor: I see. I will have to return the unit to the store.

Camerin: Can I help you with anything else?

Visitor: Yes. Does the evolution kit alter this limitation,

Visitor: and shouldn't the box contain an i.r. blaster ?

Camerin: I am afraid ; The evolution kit is available only for 7500 and higher series.

Visitor: I see. That will be all, Camerin. Thank you.

Camerin: There is no IR blaster available for the TV.

G

Gregory Fischer

Adobe Employee

Hi,

Sorry you are having difficulties. Samsung controls when, how, and what is updatable on their Smart TV's. Please contact Samsung support directly.

I found this link and perhaps it will help you locate the relevant Samsung support contact information.

http://www.samsung.com/us/support/

Regards,

Greg

A

Ang3L5pawn

Participant

Hi Everyone in reguards to this topic. We the buyer are currently out of luck. according to a live chat I just had with a samsung rep. it is currently not possible to download the upgrade to the flash player to our smart tvs. When I ask if this would be corrected soon, I was told that it MAY be corrected via a firmware update but they could not say for sure or if so when that might occur.

I am really bummed about this and sorry to be the one to have to pass it on.

Here is the conversation transcript:

Santen: Hi, thanks for reaching out to Samsung tech support. How can I help you today?

Visitor: I am in need of info on which download I need to use to update my blu-ray's flashplayer??

Santen: What is the model number of the player?

Visitor: ht-e5500w

Santen: I am truly sorry; as of now it is not possible to update the flash player on any of the Samsung players.

Santen: Also, I see that your player does not have web-browser.

Santen: Why do you want to update the flash player on your player?

Visitor: I am also sorry then as we will be sending this back. The ability to connect to the internet to play tv/ as well as all other media was a BIG part of why we choose to upgrade to blu-ray at all.

Visitor: ABC says that their content needs a higher player verision.

Santen: I understand your requirement. I can conform you that the player does not have web-browser.

Santen: Is there anything else I can assist you with?

Visitor: It has web browser....I got to the site on the blu-ray afterall...but the site will not allow play of its content it gives a message saying that my device needs to download a newer version of adobe flash player.

Santen: I am truly sorry; as of now it is not possible to download flash player on any of the Samsung devices.

Visitor: It even gives 3 versions to download for few...but the bluray seems to block this download...WHY???

Santen: I understand your concern, but it is not possible to install the flash player on your player.

Santen: Samsung may release flash player update through firmware.

Visitor: Very well...will this be corrected soon or should I pack the home theater up for return??

Santen: I am really sorry; we do not have exact information about the future updates. However, I will for ward your feedback to the appropriate department.

Visitor: Thank You for your time and effort.

Santen: You're welcome. Is there anything else I can assist you with?

Visitor: Not at this time. Have a nice day.

Santen: Have a great night!!!!

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