I am unable to use flash, even though it's on my system

Question

I uninstalled it and then re-installed flash, but I can't get it to work. Everytime I try to play a video, I get told that it's missing

My computer repair person gave my system a clean-up and when I got it home, it worked fine for a few hours, then I got the message telling me that I still need to install. I know that I have correctly downloaded and run flash, but the message keeps popping up when I try to use you tube and various other programs that it is missing and I have to install it. Why it worked for a few hours is puzzling, because my computer repair guy told me that he had installed it again is really perplexing. So it must be something else.

Please let me know whether I can fix this myself or take it back to the shop. He isn't back into his office until next Tuesday because of the long weekend and he doesn't have an answering machine.

Thanks in advance.

chris.campbell · Answer

To help troubleshoot we'll need the following system information:

Operating system
Browser
Flash Player version
Specific video URL

When reporting issues with video or audio, it's also helpful to get your system hardware and driver details. Instructions for finding this information can be found here:

Finally, sometimes video and audio problems are caused at a lower level and not directly related to Flash Player. I recommend trying both of the links below to see how they perform. If the problem exists with both, then Flash Player is most likely not the culprit as the HTML5 video link does not use Flash Player when playing. You can verify the use of HTML5 by right clicking the HTML5 video and looking for the words "About HTML5" at the bottom of the context menu.

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