i suspect that adobe flash player...

[Hero130698]

     i suspect that adobe flash player makes my browsers, firefox, chrome and chrome canary, crash and lag several times a day.  i have version 24.0.0.186. any ideas what i can do?

[divya010193]

Hi,

Which operating system are you using? Please mention in what actual scenarios are your browsers crashing?

Also, Please update to 24.0.0.194.

Thanks!

[Hero130698]

well, i'm using windows 10 pro. the problem is that it is at ALL scenarios, but the worst on youtube and facebook, but also when i search on google etc. no certain scenario that it happen in...

[Hero130698]

also, i can't find where to update the flash player

[_maria_]

For Firefox, go to https://get.adobe.com/flashplayer

Google embeds Flash Player in Chrome and updates are released by Chrome via Component Updater.  If your Chrome installation hasn't been updated yet, you can go to chrome://components and update it manually.

[Hero130698]

Well, i tried resetting my pc for a third time, and now it suddenly works again!   Thx for the help guys

[jeromiec83223024]

For what it's worth, YouTube doesn't use Flash.  If it's a hardware issue, actually powering the machine down and powering it back up would clear any bad state that the hardware might have gotten into.  Doing a soft-reboot doesn't remove power from the hardware, which is probably why the triple-reboot was required.

In all likelihood, it's probably a driver issue (YouTube doesn't use Flash, for example), and since Win10 is new, there may not be a newer driver available to upgrade to. 

Without specifics on the crashes, we can't really give you a definitive answer.

For future reference, here's our guide on how to report a crash or error in an actionable way:

https://helpx.adobe.com/flash-player/kb/report-flash-player-crash.html

Thanks!

[Robert Mc Dowell]

Users don't know where to complain when HTML5/javascript crap crashes their computer......

send a complain to google....