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i suspect that adobe flash player...

New Here ,
Jan 09, 2017 Jan 09, 2017

     i suspect that adobe flash player makes my browsers, firefox, chrome and chrome canary, crash and lag several times a day.  i have version 24.0.0.186. any ideas what i can do?

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Adobe Employee ,
Jan 10, 2017 Jan 10, 2017

Hi,

Which operating system are you using? Please mention in what actual scenarios are your browsers crashing?

Also, Please update to 24.0.0.194.

Thanks!

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New Here ,
Jan 10, 2017 Jan 10, 2017

well, i'm using windows 10 pro. the problem is that it is at ALL scenarios, but the worst on youtube and facebook, but also when i search on google etc. no certain scenario that it happen in...

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New Here ,
Jan 10, 2017 Jan 10, 2017

also, i can't find where to update the flash player

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Adobe Employee ,
Jan 10, 2017 Jan 10, 2017

For Firefox, go to https://get.adobe.com/flashplayer


Google embeds Flash Player in Chrome and updates are released by Chrome via Component Updater.  If your Chrome installation hasn't been updated yet, you can go to chrome://components and update it manually.

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New Here ,
Jan 11, 2017 Jan 11, 2017

Well, i tried resetting my pc for a third time, and now it suddenly works again!   Thx for the help guys

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Adobe Employee ,
Jan 11, 2017 Jan 11, 2017

For what it's worth, YouTube doesn't use Flash.  If it's a hardware issue, actually powering the machine down and powering it back up would clear any bad state that the hardware might have gotten into.  Doing a soft-reboot doesn't remove power from the hardware, which is probably why the triple-reboot was required.

In all likelihood, it's probably a driver issue (YouTube doesn't use Flash, for example), and since Win10 is new, there may not be a newer driver available to upgrade to. 

Without specifics on the crashes, we can't really give you a definitive answer.

For future reference, here's our guide on how to report a crash or error in an actionable way:

https://helpx.adobe.com/flash-player/kb/report-flash-player-crash.html

Thanks!

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Advisor ,
Sep 23, 2017 Sep 23, 2017
LATEST

Users don't know where to complain when HTML5/javascript crap crashes their computer......

send a complain to google....

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