installation is saying to close Internet explorer and it is closed

installation is saying to close internet explorer, IT IS CLOSED.

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Adobe Employee

Hello,

Welcome to Adobe Forums.

1) Launch Task Manager (Shortcut Key : Ctrl+Shift+Esc or Right Click on Task Bar -> Start Task Manager)

2) Go to Processes Tab

3) Right click on "iexplore.exe" process and End Process

4) Installation will proceed

Hope this helps !!

Thanks,

Vikram

Participant

I did all of that and it still tells me to close Internet Explorer.

Adobe Employee

Hello,

If it still prompts to close IE, restart your computer and run the installer without opening IE

Thanks,

Vikram

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