Installation of Flash player 19.0.0.185 - "Application initialization error" message

Question

Having read on the story Critical Flash Player updates patch 23 flaws | PCWorld , I followed the link on the page to update the version on my laptop to 19.0.0.185.

Before I did this I ran an anti-virus scan of my laptop, using the Kaspersky Total Security program, which showed the already installed version of flash player was a vulnerable program which needed to be updated. I then uninstalled the current version and tried to update to the new release version 19.0.0.185.

When I tried to install the update, I saw the message "Application initialization error". I have tried this update several times with the same result.

My laptop is running Windows 7 Home Premium x64 SP1 Build 7601, Internet Explorer 11 with Kaspersky Total Security 2015 (15.0.2.361).

Please can someone help me to get this problem solved as I want to try to get this update installed as soon as possible.

_maria_ · Accepted Answer

Hi stewartb1985,I'd like to get the online installer log file from you to investigate further. Please do the following:Launch Windows Explorer and navigate to C:\Users\\AppData\Local\Temp\Create an empty text file named ADM.trace (right-click in an empty area and select New > Text Document and name it ADM.trace).Note: make sure file extensions are visible so that the extension is .trace and not .txt. See Show or hide file name extensions - Windows HelpRun the online installer again until it returns the errorIn Windows Explorer go to C:\Users\\AppData\Local\Temp\Adobe_ADMLogsUpload the two files, Adobe_ADM.log and Adobe_GDE.log, using the instructions How to share a documentPost the link to the uploaded files in your reply.It's possible Kaspersky is interfering with the update. Can you try disabling Kaspersky and running the installer? Pleae do so after obtaining the log files.If you continue to get the error with Kaspersky disabled, please try the offline installer posted at the bottom of the Installation problems | Flash Player | Windows page in the 'Still having problems' section.Please do provide the log file as it will assist in determining why the error is being returned.Thank you.--Maria

Andrew_S42 · Answer

I have the same problem.And I have Kaspersky Internet Security installed as well.I encountered the same problem with a few other applications. This is due to the fact that Kaspersky (at least I enabled this option) checks all secure connections and have it's own certificate installed in the system.To be able to use the online Flash installer you have to disable the option to check any secure connections at all (while the installation only).Flash installer uses only it's own certificate? Is it possible to make it accept system certificates as well?

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