Is Flash Player crashing on your computer?

[chris.campbell]

If so, we'd like to hear from you.  Please see this FAQ for details on how to report these crashes to Adobe.

How do I report a Flash Player crash to Adobe?

Thanks,

Chris

[Gajananam]

Dear Mark: Here is an update on my attempts. Got a PCI sound blaster card and when I opened my hpe-180 t pc to remove the realtek and insert the soundblaster, I was totally flummoxed!!!

Hpe 180-t seems to have one PCI-E slot with integrated Video/Audio in one card; i.e. there is no separate pci slot for sound. The realtek HD audio card seems to be integrated with the Graphics card. What is your advice? One possibility is to get another integrated videio/audio card and replace the existing one.

--Cheers

--gajananam

[Guest]

Hi Gajananam,

Can you open your case and send me a pictureof the inside, also send me a picture of the rear of the case.

Thanks,

Mark.

[Malikye_Mirage]

Well I've added the new sound card...The sound improved greatly but the crashes still occur on some games...like castleville....I never could get it to crash while playing games on Kongregate like before....I'm sure the newer flash update helped aswell....hopefully more future updates of flash and better FB games will stop this problem...it's more than likely a script running while on FB thats causing the problem..would be my guess.... also if you didn't notice my edited post the sound card I used was a

SYBA SD-PEX63034 7.1 Channels 24-bit 48KHz PCI Express x1 Interface Surround Sound Digital/Analog Audio Card

[Guest]

Have you disabled the onboard sound card in the bios?

Do that the nrun Driver sweeper from here. http://downloads.guru3d.com/download.php?det=1655

[Kojaroz]

Havent had a single crash lately. Really improvement and i am very happy.

[rebelrenegade1]

I can personally say the Adobe Flash plugin is constantly crashing on my Firefox browser. It runs fine for a bit and then the browser starts getting sluggish and then I get that dreaded message, Your Adobe Flash Plugin has crashed. I have sent numerous reports and I notice that dozens of other people are having the same issues. I have seen all sorts of people suggest fixes, but none of them are worth a darn. It usually crashes when I am on Facebook cause thats where I spend most of my free time. Any news on any upcoming fixes? Or does anyone at Adobe know what is causing the issue yet? It is getting rather frustrating. lol. I have done virus scans on my system and its clean. My video card is fairly new and I have plenty of RAM and hard drive space and everything else is good. I can run the top end store bought games that require a Pretty good system to run efficiently and it runs pretty fast until I bring the browser up and run Facebook. Any Help would be really appreciated.

[shadowxvampire]

I am having the excact same problem.  Happens with youtube videos as well freezes for a bit then comes up with the crash plugin message.

[chris.campbell]

rebelrenegade1 and shadowxvampire, when you submit reports are you doing it through bugbase.adobe.com and using the steps outlined in the links I provided?

Thanks,

Chris

[shadowxvampire]

Problem Description:  Go to use some form of flash e.g facebook based flash game or youtube.  It tries to load then it freezes the whole browser and then the plugin crashes

Were crash happened: http://apps.facebook.com/bubblewitch/?c=1330119238900

Crash log report: https://crash-stats.mozilla.com/report/index/bp-f9ec3747-5c75-424c-b529-d85992120224

computer spec:

System Model

Windows 7 Ultimate (build 7600)

2.00 gigahertz Intel Pentium Dual

64 kilobyte primary memory cache

1024 kilobyte secondary memory cache

64-bit ready

Multi-core (2 total)

Not hyper-threaded

40.01 Gigabytes Usable Hard Drive Capacity

1.85 Gigabytes Hard Drive Free Space

2010 Megabytes Usable Installed Memory

[KhanAsh5]

Can you please look into below discussion :

http://forums.adobe.com/message/4229345#4229345

Even I'm not able to generate crash dump as suggested by you. do you have any idea why it happends?

[Paul_Ionkin]

Hello,

Please take a look: I've just submitted a bug report: https://bugbase.adobe.com/index.cfm?event=bug&id=3126647 

This crash happens for any Windows / browser combination.

Thank you !

[chris.campbell]

Hi Paul,

Thanks for reporting this and providing the crash dump files!

Chris

[chris.campbell]

I've symbolicated the two crash dumps that you've uploaded and I've asked our team to try and reproduce this using the steps and code provided.

Thanks again,

Chris

[Paul_Ionkin]

Thank you Chris,

please let me know if Adobe team needs any additional information.

[kello30]

hi chris can you please take a look here ?

HERE

i have tryed any possible way to instal the latest version of adobe but with no luck

and then i have found the beta version i have installed succesfully but it crashes all the time

this is when i try to instal adobe flash player latest version(not beta)

And then after a few seconds this image appear

what could it be the cause?

thank you

Note :

OS : Windows 7 Ultimate

Laptop: Acer Aspire 5315

[Guest]

Kello30,

Try the removal tool, then install it again.

Removal tool.

http://www.softpedia.com/get/Tweak/Uninstallers/Macromedia-Flash-Player-Uninstaller.shtml

[kello30]

i have tried that too...same problem

Adobe Flash Player did not install successfully

[Guest]

If it were me and it was pi**ing me off that much, I'd go throught regedit deleting all entries for "flashplayer" (1 word) and try and install.

I had the same "flash player did not install" shi*. But I can't recall what I did...... It was probably that above.

[aznwhitey]

I updated my adobe flashplayer to version 11.1.102.63 and am using Firefox version 11 and it keeps telling me i am missing adobe flash plugin when ive reinstalled it a dozen times.

[Guest]

Aznwhitey.

In Firefox. Go to Tools, Add-ons, Plugins.

And make sure the the button on the far right of Shockwave Flash says Disable.

[AdobeFlash391]

Hello,

I have multiple problems with my Flash, but I think I will solve them all in one time after eliminating crashes issue, because they all appeared in same time.

Bug 3139718

Flash Crashes WebBrowser + Blank Full Screen in YouTube + Not working site

MacBook Air A1370 with CPU Intel Core Duo 1,4GHz, 2GB RAM of DDR3 Memory 1067MHz,

MacOS X 10.6.8

Opera Browser 11,61, Compilation 1250

Flash Extension 11.1.102.64 - 11.1 r102

Problem Description:

- Flash Crashes My WebBrowser

My Opera browser crashes (after few seconds) every time after start (in last session I have opened multiple youtube tabs). After I turn off flash extension browser not crashing anymore.

- Blank Full Screen in YouTube

It occurs when switching to full screen in YouTube Videos. Screen is more black than if I completely turned off the brightness (probably it's black screen + removed brightness - problem affects graphic driver here).

- Not working site https://wta.xtb.com/BlazeServer/WebTraderFlexClient/WebTraderFlexClient.html I see only white screen.

Steps to Reproduce:

I tried to reinstall Flash.  I checked in two browsers: Opera 11.61 and FireFox. In FireFox I didn't had crashes - probably because I have installed FlashBlock Extension there.

Actual Result: Same like in "Problem Description".

Expected Result:

- Browser shouldn't crashing,

- no blank screen in Full Screen mode on YouTube Videos,

- Site Should work properly

Any Workarounds: None.

Best Regards

[Guest]

Flash player crashes AFTER viewing several videos on youtube with hardware acceleration on and will keep on crashing. Can't watch any more videos while hardware acceleration is on untill i reboot the computer / install new display driver / install new version of flash player / disable hardware acceleration.

Please tell me what to do to clear "the cache or corrupted memeory or whatever" that causes the crashes without needing to reinstall stuff or reboot.

Oh please do contact AMD and Mozilla and colaborate on this hardware acceleration thing cause is driveing me mad and i'm sure i'm not alone; if you google this stuff is going on for more than 2 years now.

[pwillener]

To clear the cache, use the Flash Player Settings Manager (in Control Panel).

What is your display adapter, driver version & date (see http://forums.adobe.com/thread/945765).

[Guest]

Clearing cache that way is not effective, I need to clear the cache or memory used for hardware acceleration. The problem is with hardware acceleration having a memory leak or something like that.

My display adapter is Radeon 4850,

Driver Packaging Version 8.93-111205a-132103C-ATI

Catalyst Version: 12.1

2D Driver Version 6.14.10.7246

Direct3D Version: 6.14.10.0887

OpenGL Version 6.14.10.11399

Catalyst Control Center Version: 2011.1205.2146.38999

in Device manager:

Driver Provider: Advanced Micro Devices, Inc.

Driver Date: 12/5/2011

Driver Version: 8.930.0.0

Must add that I have this problem for over a year ever since version 10 i think, also I installed the latest display driver but as i told you in previous post the problem always gets fixed after a reboot. I'll post again when i duplicate the problem with this one.

[pwillener]

The latest Catalyst driver version is 12.2; try if your system behaves better after that update.

See http://forums.adobe.com/thread/945765