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KhanAsh5
Participating Frequently
February 25, 2012

Can you please look into below discussion :

http://forums.adobe.com/message/4229345#4229345

Even I'm not able to generate crash dump as suggested by you. do you have any idea why it happends?

S
shadowxvampire
New Participant
February 24, 2012

Problem Description:  Go to use some form of flash e.g facebook based flash game or youtube.  It tries to load then it freezes the whole browser and then the plugin crashes

Were crash happened: http://apps.facebook.com/bubblewitch/?c=1330119238900

Crash log report: https://crash-stats.mozilla.com/report/index/bp-f9ec3747-5c75-424c-b529-d85992120224

computer spec:

System Model

Windows 7 Ultimate (build 7600)

2.00 gigahertz Intel Pentium Dual

64 kilobyte primary memory cache

1024 kilobyte secondary memory cache

64-bit ready

Multi-core (2 total)

Not hyper-threaded

40.01 Gigabytes Usable Hard Drive Capacity

1.85 Gigabytes Hard Drive Free Space

2010 Megabytes Usable Installed Memory

S
shadowxvampire
New Participant
February 23, 2012

I am having the excact same problem.  Happens with youtube videos as well freezes for a bit then comes up with the crash plugin message.

chris.campbell
Community Manager
chris.campbellCommunity ManagerAuthor
Community Manager
February 24, 2012

rebelrenegade1 and shadowxvampire, when you submit reports are you doing it through bugbase.adobe.com and using the steps outlined in the links I provided?

Thanks,

Chris

R
rebelrenegade1
New Participant
February 22, 2012

I can personally say the Adobe Flash plugin is constantly crashing on my Firefox browser. It runs fine for a bit and then the browser starts getting sluggish and then I get that dreaded message, Your Adobe Flash Plugin has crashed. I have sent numerous reports and I notice that dozens of other people are having the same issues. I have seen all sorts of people suggest fixes, but none of them are worth a darn. It usually crashes when I am on Facebook cause thats where I spend most of my free time. Any news on any upcoming fixes? Or does anyone at Adobe know what is causing the issue yet? It is getting rather frustrating. lol. I have done virus scans on my system and its clean. My video card is fairly new and I have plenty of RAM and hard drive space and everything else is good. I can run the top end store bought games that require a Pretty good system to run efficiently and it runs pretty fast until I bring the browser up and run Facebook. Any Help would be really appreciated.

    A
    Anonymous
    February 18, 2012

    Hi Chris,

    I've done a bit of in-depth into this so I thought I'd share in the hope that it can be rectified.

    Current System:

    Win 7 Ultimate 64bit

    AMD FX 6100+

    Asus M5A97 PRO Bios 0902 (latest) (AMD chipset)

    16Gb Corsair Vengeance

    Onboard sound

    Sapphire Tech 7950 OC edition

    Microsoft wireless Keyboard

    Microsoft Sidewinder Wired Mouse

    All the above has most recent drivers.

    Previous system (that had no faults)

    AMD 64 X2 6400+

    Asus M2NSLI DELUXE (latest bios) (Nvidia chipset)

    4Gb Adata

    Creative XF-i sound

    Asus GTX460 Top

    Microsoft wireless Keyboard

    Microsoft Sidewinder Wired Mouse

    All the above has most recent drivers.

    Issue:

    I've tried IE 32bit, 64bit and Firefox and they all get the same crash.

    Crash description:

    When I go to a web sight that runs flash; a good example of this that crashes every time. Lotto, instant wins, bingo and choose the auto reveal option. At this point the mouse pointer freezes on the screen, the lights on the mouse are non responsive, the keyboard doesn't work, not even the hub lights for "num lock" etc. If you press the reset button on the pc the screen goes black as if it's reset but there is a faint glow from the hdd led and that's as far as it gets. Only way to get the pc to restart is to hold down the power button till it switches off.

    Upon reboot, any web pages that you added to favorites/bookmarks are lost.

    There is no crash log and windows event log is clear.

    Now, this happens with my current system, we can rule out the graphics card as that is new and the previous card (which also crashed the same, was an nvidia and not ATi). Tonight I created a backup of my drive with Acronis, formatted the drive and installed windows fresh. I had to install bundled motherboard drivers to get internet and usb running. I installed all windows updates and then installed flash. Went to the Lotto web site as above and CRASH!

    So where is the problem??

    Flash and windows7 64bit?

    Flash and motherboards AMD chipset?

    Any other info that I've missed out, feel free to ask.

    Mark.

    chris.campbell
    Community Manager
    chris.campbellCommunity ManagerAuthor
    Community Manager
    February 21, 2012

    Hi Mark,

    Thanks for the details.  What will really help us would be a crash log, exact URL and a dxdiag system report.  If you can gather that information (using just Internet Explorer would be fine) and create a new bug report over at bugbase.adobe.com we can investigate further.

    This page has step by step instructions on what to do:  http://kb2.adobe.com/cps/839/cpsid_83975.html

    Thanks,

    Chris

    G
    Gajananam
    Participating Frequently
    April 17, 2012

    It's not really a case of   "only certain sound cards are compatible with your desktop"   The old sound card format of ISA was replaced by PCI and that has been replaced by PCI-e as they become obsolete, the manufacturers naturally remove them from their motherboards.

    Don't worry about having to buy PCI-e, the reason why you only have PCI-e slots on your motherboard is, because it's the best!

    You don't have to get one off the list I mentioned, any PCI-e (PCI Express as it's often called) will be fine.

    Note. Some sound cards like my Asus Xonar DX require power. Which mine gets from the power lead that would feed a floppy drive. Most likely there will be an adaptor in the box anyway, just remember to plug it in.

    I hope it works for ya!

    Mark.


    Dear Mark: Here is an update on my attempts. Got a PCI sound blaster card and when I opened my hpe-180 t pc to remove the realtek and insert the soundblaster, I was totally flummoxed!!!

    Hpe 180-t seems to have one PCI-E slot with integrated Video/Audio in one card; i.e. there is no separate pci slot for sound. The realtek HD audio card seems to be integrated with the Graphics card. What is your advice? One possibility is to get another integrated videio/audio card and replace the existing one.

    --Cheers

    --gajananam

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