LeapFrog Connect not recognizing Flash Player

[nosnah3]

I am having trouble getting my Leapfrog Connect program recognizing my flash player. I have it downloaded but when I try to download granddaughters book, it tells me to download flash player, I have windows 7. Any suggestions?

[Carl_E__Myers_Jr_]

To assist us in quickly understanding your problem, please follow these guidelines when posting:

• Specify your operating system (including 32bit or 64bit edition) 
• Specify your web browser and version (including 32bit or 64bit edition) 
• Specify your Flash Player version 
• Give us a brief explanation of the problem, please include any information you feel is important

Can you see the spinning F when you go to this site?  http://www.adobe.com/software/flash/about/

Is the Leapfrog Connect site telling you to install flash player?

[nosnah3]

I have 64 bit, It is Flash Player 11 that installed and IE. Any suggerstions wpuld be appreciated. I have been working on getting these books downloaded since Christmas morning.

[Carl_E__Myers_Jr_]

Can you see the spinning F when you go to this site? http://www.adobe.com/software/flash/about/

Is the Leapfrog Connect site telling you to install flash player?

What version number is your I.E.(8 or 9)?

What files are in folder Windows\SysWOW64\Macromed\Flash ?

[nosnah3]

Carl~

Yes-it is asking me to install flash player

No-I dont see a spinning F.

I have EI 7 (heard that IE 8 has a lot of problems)

windows\SysWOW64\Macromed\Flash  location you asked about has:

FlashPlayerTrust    (folder)

Flash11e.ocx         (ActiceX control)

Flash Install            (text document)

FlashUtil11e_ActiveX.dll  (application extension)

FlashUtil11e_ActiveX       (Application)

install                      (text document)

Thanks

[Carl_E__Myers_Jr_]

I have EI 7 (heard that IE 8 has a lot of problems)

I believe that Windows 7 comes with I.E.8.  Start I.E., click Tools, click Manage add-ons, change Show: to All add-ons, ensure that the Shockwave Flash Object is enabled.

Then click Tools, click Internet options, click Security tab, ensure that the Internet security level is Medium-high.

Can you see the spinning F when you go to this site? http://www.adobe.com/software/flash/about/

[nosnah3]

Ok checked all that and everthing is ok.

I dont have a "spinning" F when I go to that link. It says that Adobe flash Player, successfully installed beside the F.

[Carl_E__Myers_Jr_]

Download the following file: Flash Player for other browsers

Exit browser.

Run the installation file.

[nosnah3]

Ok, I went to the link to install flash players for other browsers and it worked!!! Thank you so much to Carl and Xircal for your suggestions! You made my granddaughter (4 yrs) and I very happy!

nosnah3

[Guest]

You're welcome.

[Guest]

nosnah3 wrote:

I am having trouble getting my Leapfrog Connect program recognizing my flash player. I have it downloaded but when I try to download granddaughters book, it tells me to download flash player, I have windows 7. Any suggestions?

See the Leapfrog Connect troubleshooting steps at this location: http://lfccontent.leapfrog.com/cs/LeapFrog_Connect_Troubleshooting_Tips.pdf

[nosnah3]

Xircal~

Went to the site (again) and it does not give me the choice to download Flash Player 10, but dont believe Flash Player 11 is the problem.  How do I know where the right folder is for LeapFrog Connect? It does not tell you where it needs to be.  I have been to their site and sent them an email and they sent me the instructions to download the flash player, not much help. Not sure what to do next.

Thanks glenda