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evogts
Participant
May 2, 2007
Question

missing export kernel32.dll error

  • May 2, 2007
  • 15 replies
  • 9763 views
I have been using Flash Player with quite a few problems. I uninstalled it per Adobe's recommendation. Then when I tried to reinstall I received this error: the download.exe file is linked to missing export kernel32.dll:verifyversioninfoa. Anyone receive this error? Any ideas? After reading a post here, I went to hilton's website and an express version of Flash Player was automatically installed. This seems to have fixed my problem, temporarily. But I know better...something is going very wrong!
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    cobraxus
    Participant
    May 8, 2007
    DOWNLOAD.EXE file linked to missing export KERNEL32.dll VerfiyVersionInfoA

    I'm running Windows ME and this has been going on for weeks.
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    Opeysheart
    Participant
    May 9, 2007
    I'm attempting to update Flash on my Win98se.

    I also get the following:

    missing export KERNEL32.DLL:VerifyVersionInfoA

    The installation is apparently interrupted with that message.

    I had not attemped, prior to this effort, to uninstall the previous version, as I never have done so with past updates.
    Was I supposed to?

    Does it appear that this 'bug' is common to Win98?

    Opey
    A
    Anonymous
    December 4, 2007
    Sorry to jump in the middle of this but I have a similar problem Using Win 98SE that I thought was localized to a driver conflict.
    Here, (Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.8.1.11) Gecko/20071127 Firefox/2.0.0.11). My problems got so bad that I finally had to reinstall W98SE to a new Directory and go out and get Netscape and Firefox. The moment that I try and download your flash player my system goes through a hard reset, all the way down to a full restart. Your compatibility talks about problems with Indeo CODECs and I am wondering if that is the root conflict.
    AJC,

    What happens if you download the zip containing the EXE version of Flash Player installer from this technote (and then of course run it):
    http://www.adobe.com/go/tn_19166
    B
    Bobster3
    Participant
    May 8, 2007
    I too run Windows 98. I tried to download Flash Player from http://www.adobe.com/shockwave/download/alternates/ and got the message that a file is missing that is required for this download: export, KERNEL32.DLL:VerifyVersionInfoA. I tried the previous posters advice and went to www.hilton.com to get that automatic flash player install, instead my browser crashed with a message that it had performed an illegal operation in FLASH9C.OCX.

    How do I download Flash Player?

    When I go to the adobe download page with firefox it crashes the second I enter the download page even without clicking on anything. The attempts described above happened when using Explorer.
    B
    Bbbent
    Inspiring
    May 7, 2007
    Hmmm. According to my info it was a problem with the download bits that was fixed last month.

    The problem has something to do with the behind-the-scene tools that do the downloading of the Flash Player and it's tie to the Google toolbar.

    So what probably fixed it was going through the same system, but in a way that didn't include the Google toolbar (which could have been triggered by a 3rd party express install, sure...)

    Now, "crashes with an error message referring to flash9.ocx " is a different issue. We know there's some kind of crashing problem. But we haven't found the right way to reproduce it yet. You can find instructions for generating a Flash Player crash log in other threads, please set that up. If you get a crash log please open a support web case! ( http://www.adobe.com/support/flashplayer)
    B
    Bbbent
    Inspiring
    May 4, 2007
    That makes it more clear, thanks.

    I've never seen that installer error before. So I did some digging and found a bug that seems to match. You wouldn't happen to be running Win98 would you?

    Also any chance this problem occurred early last month? What I read indicates we fixed it, so if the fix isn't working I want to know...

    (202898 for Darren's reference...)
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    evogtsAuthor
    Participant
    May 5, 2007
    Yes, I am running Windows 98. Crazy, I know...
    E
    evogtsAuthor
    Participant
    May 5, 2007
    Oh, and no, this particular "missing kernel error" did not occur earlier last month. I have had many "flash9c.ocx" errors for the past several months, though.
    B
    Bbbent
    Inspiring
    May 3, 2007
    So I had to read this about 8 times...

    You crashed when running the installer? Or when downloading the installer? Can you make this a bit more clear for us?
    E
    evogtsAuthor
    Participant
    May 3, 2007
    I am sorry if I confused you. My children frequently visit a site which requires Flash Player. During the time they are on this site, it most always crashes with an error message referring to flash9.ocx (or something like that). In an effort to stop all the crashes I thought I should uninstall Flash Player and then reinstall it. So, I followed the directions on this site, and when it came time to download it from your site it gave me the error message: the download.exe file is linked to missing export kernel32.dll: verifyversioninfoA. As I stated, I read through several posts regarding this topic, and one of the posters had said they went to www.hilton.com and an automatic flash player was installed. So, I thought I'd try it, and it worked. Now, the site my children visit works again, but I'm still getting many errors. (However, not all related to Flash Player, that I know of.) Does this make sense, or have I confused the issue even further?
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