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A
Anonymous
October 28, 2015
Question

My installation freezes at 90%

  • October 28, 2015
  • 3 replies
  • 1258 views

I'm trying to install the update and the installation freezes at 90%, none of the answers works and I've had to get an Adobe ID, verify it and try all sorts of remedies to solve a simple update. How can I simply update my player and move on to other things?

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3 replies

A
Anonymous
November 22, 2015

Bernt,

This looks like permissions issue. I too faced the same issue while installing with my domain account (Even after running it as administrator). When I created a local account on the system and ran it, it went perfectly fine.

HTH

Bharath

    A
    Anonymous
    November 5, 2015

    Well, I guess that's it - no remedy, just another grand insolvable dilemma left to nothingness.

    Funny really, you pour out your laptops guts just to keep feeding some insatiable need to update a simple video player - and it perplexes everyone.

    Naturally, I could be wrong - maybe the brains trust at Adobe are working around the clock on this.

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    November 6, 2015

    Hi,

    Can you try using the standalone installer, posted at the bottom of the Installation problems | Flash Player | Mac page in the 'Still having problems' section?  If it fails, please post the entire contents of the FlashPlayerInstallManager.log file.  Alternatively, you can upload the file to cloud.acrobat.com using the instrucions here How to share a document, or some other file sharing service of your choice.

    Thank you.

    --

    Mraia

      _maria_
      Community Manager
      _maria_Community Manager
      Community Manager
      October 28, 2015

      Hi

      In order to investigate, please provide the following:

      • Your operating system & version, including if it's 32- or 64-bit
      • Your web browser(s) & version
      • Flash Player version, if installed
      • Link to the page you are downloading Flash Player from
      • Provide a screenshot of the error: http://forums.adobe.com/thread/1070933

      Thank you.

      --

      Maria

      A
      Anonymous
      October 29, 2015

      Wow - who would've thought it would take all this just to look at a website video.

      Ok, heres the answers:

      1. OSX 10.9.5 - 2.3 GHz Intel Core i7 (64 bit I think)

      2. Safari 9.0

      3.  Flash version 18.4.402.265 (I think - it seems to ask for an update about 30 times a year and I'm not too sure what the latest one installed is, but it was less than 2 weeks ago)

      4. Your page:  Adobe Flash Player Install for all versions

      5. I don't think this will be a revelation, but:

      Stuffed at 90% photo Stuffed90_zpse7jf2g4z.jpg

      _maria_
      Community Manager
      _maria_Community Manager
      Community Manager
      October 29, 2015

      Hi,

      Flash Player is supported on Windows and Mac and on various browsers, and there are a number of different installers available.  It's essential to obtain basic information on the system, installer being used, and issue.  There are also a number of different reasons why installation hangs or fails.  Since there is no error message in the installer dialog window, I'll need to obtain some log files to troubleshoot further.

      Please read the Where do I find the Flash Player installation log on the Macintosh?‌ FAQ and provide all four files (install.log, FlashPlayerInstallManager.log, Adobe_ADM.log, and Adobe_GDE.log).

      Thank you.

      --

      Maria

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