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beverlyc98638630
Participant
December 14, 2018
Answered

Not able to update PPAPI. Download & install runs, but nothing changes & the ‘update available’ pop-up is driving me crazy!

  • December 14, 2018
  • 2 replies
  • 4350 views

Nearly the same thing happened with the -regions update last month.  Last time though, the update did install, but the ‘update available’ pop-up kept interrupting me over and over and over.  Today, it appears that the install is not working.

    This topic has been closed for replies.
    Correct answer _maria_

    Thanks for providing the information.  We are aware that the PPAPI plugin link is incorrectly redirecting in some browsers.  It is scheduled to be fixed, however, I don't have an estimate on the fix at this time.

    In the interim, to ensure you get the PPAPI plugin, go to https://get.adobe.com/flashplayer/otherversions.  In step 1 select your OS.  In step 2 select the PPAPI plugin.  Click Download now button in the bottom right to download the PPAPI plugin installer

    2 replies

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    December 14, 2018

    If you're using Chrome, there's no need to install the PPAPI plugin separately as Google embeds Flash Player in Chrome, but does disable/block it by default forcing users to enable it.  To enable/allow Flash in Chrome, see Google's help document Use or fix Flash audio & video - Computer - Google Chrome Help

    If you've updated the plugin, but continue to get update notifications it's most likely that you have Flash Player for a different browser (e.g. Firefox, IE) and it's one of those that is prompting the update notification.  Please provide a screenshot of the Flash Player Settings Manager > Updates tab:

    Windows:  Control Panel\All Control Panel Items > Flash Player > Updates tab

    Mac: System Preferences > Flash Player > Updates tab

    Also provide the following:

    • operating system (including version)
    • browser configured as the default browser

    Thank you

    --

    Maria

    B
    beverlyc98638630Author
    Participant
    December 17, 2018

    Hi —

    Thanks for getting back to me. I apologize for the delay in replying, but I haven’t had much of a chance to sit down with my laptop until this evening.

    LINK FOR V32 DOWNLOAD

    https://get.adobe.com/flashplayer/download/?installer=FP_32_Mac_for_Safari_and_Firefox_-_NPAPI&stype=7780&standalone=1

    As you can see, instead of being labeled PPAPI, the file that returns from the update search for v32 is actually labeled NPAPI. (The initial IRL says it’s going to retrieve the PPAPI though: https://get3.adobe.com/flash player/update/PPAPI OSF/).

    I’m running Mojave 10.14.2 on the laptop. I prefer to keep my settings so that I will be notified for updates rather than use the automatic updates. It’s probably a very good thing I do or I might not have noticed that the PPAPI file wasn’t actually updated.

    I also prefer to use the native browser for Mac — Safari. Not everyone out here is in love with Google or Chrome.

    I look forward to hearing back from you & getting the issue fixed.

    Thanks!

    Beverly

    _maria_
    Community Manager
    _maria_Community ManagerCorrect answer
    Community Manager
    December 17, 2018

    Thanks for providing the information.  We are aware that the PPAPI plugin link is incorrectly redirecting in some browsers.  It is scheduled to be fixed, however, I don't have an estimate on the fix at this time.

    In the interim, to ensure you get the PPAPI plugin, go to https://get.adobe.com/flashplayer/otherversions.  In step 1 select your OS.  In step 2 select the PPAPI plugin.  Click Download now button in the bottom right to download the PPAPI plugin installer

    B
    beverlyc98638630Author
    Participant
    December 14, 2018

    Don’t know what happened in my question post — it shouldn’t have ‘regions in it.  It should say that nearly the same thing happened with the prior update last month.

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