"green screen" on video playback still?

[ghosty191]

I have been putting up with this "green screen", off and on for a couple of months.  Every time I find a so-called fix for it, and it works, though temporary, am I destined to put up with this forever?

I have an HP, purchased as a "Refurbished" in December 2014. It already had Win 8.1-64 installed. It also has a 2T HD, 8.00 GB RAM, AMD A8-6500 APU with Radeon HD Graphics 3.50 GHz. I also tried using Chrome, but it also ended up turning green eventually.  Is there a solution to this that I haven't tried?

[Shashank_]

Hi Cheryl,

Can you please provide us more details about the issue like flash player version, browser details and its version, site which you are trying to open.

Thanks

[jeromiec83223024]

The issue you're experiencing is a bug in your graphics drivers.  If there are current drivers available for your graphics hardware, you should update to them.  If you're running the newest drivers, you'll need to wait for a fix from the GPU manufacturer. 

Filing a bug with them may speed that process along, but frequently trailing-edge hardware isn't going to get the same level of attention as the current models offered for sale.

If the latest drivers don't get the job done, the other option is to disable hardware acceleration. 

There's a section on it in the video troubleshooting guide here:

http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

If you're using Internet Explorer, use these directions instead:

How to enable or disable software rendering in Internet Explorer