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A
Anonymous
February 11, 2017
Answered

"Save" button to save the installation file is greyed-out

  • February 11, 2017
  • 1 reply
  • 587 views

I am trying to download the flash player installation file. I get a box saying that "flashplayer24_xa_install.exe" is ready to be saved, but the Save File button is greyed-out. The only active button is the Cancel button.  I have tried this multiple times tonight, with no success.  How can I get this installation file?

Windows 7, 64-bit using FireFox.

-- LE

This topic has been closed for replies.
Correct answer

Try to hover on the pop up that shows up to save the installer, or clicking anywhere on the pop up. It might activate the "save as" button


I tried those methods many times yesterday, but no-go.  However, I just now got it work, with the Save button appearing naturally, just as it should.

1 reply

divya010193
Adobe Employee
divya010193
Adobe Employee
February 13, 2017

Hi,

Please provide the link from where you are trying to download flash player.

Also, try to hover on the pop up that shows up to save the installer, or clicking anywhere on the pop up. It might activate the "save as" button

Thanks!

A
Anonymous
February 13, 2017

I am trying to install from:  Adobe Flash Player Install for all versions

Mouse-over that to see the URL.

divya010193
Adobe Employee
divya010193
Adobe Employee
February 13, 2017

Try to hover on the pop up that shows up to save the installer, or clicking anywhere on the pop up. It might activate the "save as" button

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