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giselahausmann
giselahausmann
Participant
July 16, 2015
Answered

"you require permission from TrustedInstaller to make changes to this file".

  • July 16, 2015
  • 1 reply
  • 7172 views

I am trying to make a clean new install of adobe flashplayer. I have downloaded the uninstaller, run it, then went into C - Windows - System 32 - and wanted to deleted any remaining files - but I can't. It says "you require permission from TrustedInstaller to make changes to this file". This is my computer. Nobody else works on it

This topic has been closed for replies.
Correct answer jeromiec83223024

show a little dignity instead of being a broken record.


The screenshots you posted are the version of Flash Player that Microsoft bundled with Windows 10.  Microsoft controls those folders.  We can't write or delete in those locations.  This is an intentional design choice on Microsoft's part.

 

The only way that you can remove those files is to run the appropriate update.  Microsoft will eventually make this patch mandatory, but right now, it's optional and can be manually applied.

 

Microsoft Update for Removal of Flash Player for IE and Edge on Windows 8 and higher

https://support.microsoft.com/en-us/help/4577586/update-for-removal-of-adobe-flash-player 

 

Again, there's no dodge here.   This is Microsoft's distribution of Flash Player, and they've locked the permissions down so that they're the only ones that can modify those locations on the filesystem.  There's no clever workaround to offer. 

1 reply

giselahausmann
giselahausmannAuthor
Participant
July 16, 2015

Thank you all. I have waited 2 1/2 hours for any kind of reply. Nada....

Thus, I have deleted the more detailed descriptions and am heading to  the local computer geek.

Sadly, my world has move a lot quicker, than it does in this forum. I don't even want to bother anybody. I am trying to be considerate! Have a wonderful day!

jeromiec83223024
Community Manager
jeromiec83223024Community Manager
Community Manager
January 21, 2021

Adobe does not offer technical support for products that it gives away for free, like Flash Player.  These user-to-user forums are provided as a courtesy, and the folks that actually work on the product team are here on voluntary basis, in our spare time. 

 

Flash Player was discontinued a couple weeks ago. 

 

See the original announcement from 2017, below: 

https://theblog.adobe.com/adobe-flash-update/

 

We strongly recommend that you uninstall at this point and find other content that doesn't require Flash Player.  Future updates to all of the major browsers will drop support for browser plug-ins across the board (Safari and Chrome already have), so regardless of whether or not you have Flash Player installed, future browser updates are going to render it useless.  It's time to move on.

 

For convenience, I've linked the uninstallers here: 

 

Uninstall Flash Player - Windows:
https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

 

Uninstall Flash Player - Mac:
https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html

 

Microsoft Update for Removal of the ActiveX Flash Player on Windows 8 and higher

https://support.microsoft.com/en-us/help/4577586/update-for-removal-of-adobe-flash-player 

A
Anonymous
January 22, 2021

Yes i was in a chat from support, but it took a while and the connection got lost. That was a pity, because that one was of great help. but they already explained i should go to the forum, so here i am.

It is nice to get help here too, but i was a bit baffled to learn it is from volunteers.

 

I did read the responses i got, and i have to say that i already followed those steps.
I run the uninstaller, but the folder in system32\macromed\flash cannot get deleted. (mentioned the https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html )

This is why i got into screenshare with adobe support...

I also found the correct update from the microsoft site and run it succesfully. But still no deletion of the extention.

I suspect that is because i renamed the folder. Adobe support thought that could help to delete, but it didn't. And maybe the microsoft update now skipped that because it couldn't be found??

Anyway running it a again doesn't work either, because it is somehow marked as done.

 

Now i cannot delete the folder because it is owned by TrusdedInstaller, and i can also not change the rights. I even tried creating a new administrator account and to it from there (while being logged out my own account) but this didn't do the trick.

The support aready tried changing of checked ownerships of the parent folders and the harddrive.

To be frank i am not sure how that work on Windows, and also it is very time consuming.

On the other hand i might learn something from this, so am willing to give it a go.

 

thank you both for the quick replies, but the problem is not solved yet.

i hope i did describe my issue clearly, I would appreciate if someone could look further into this when the time is there.

 


in case you want to know,... i did a lot of restarts of my computer after taking each step.

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