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barnum349
Participating Frequently
September 21, 2016
Question

Shockwave Flash (v.23.0.ri) crashes on Firefox

  • September 21, 2016
  • 1 reply
  • 907 views

My Mac OS is 10.9.5 and I have a regularly occurring problem with Shockwave Flash (v.23.0.ri) crashing on Firefox. I often load different videos on separate windows or tabs at the same time. For a while, they each play normally and then the spinning beach ball appears and paralyzes Firefox. I cannot get out of the application to select the Finder or  anything else. To escape I must jump to an alternate Desktop. Then I go to Activity Monitor and quit the offending Shockwave routine, unlocking Firefox and causing all of the loaded videos to need refreshing. No problem using Safari.

Any ideas?

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1 reply

jeromiec83223024
Community Manager
jeromiec83223024Community Manager
Community Manager
September 21, 2016

Hmm.  That doesn't look like one of our version numbers, which is a little concerning.

If you right-click on some Flash content, you should get a context menu that shows the full version number.  It should be something like 23.0.0.xxx.

I'm not aware of a new widespread hang in Flash Player on Mac.

A couple things would help me track it down:

- If it happens fairly consistently, a discrete set of steps that reproduces it

- Type about:crashes in the firefox address bar, and look for a corresponding timestamp to the hang you encountered.

     - Click the link to submit it to Mozilla's crash analysis system, then give me the link for the resulting page.

     - (You don't need to wait for the processing to complete.  Once you've clicked the link, Firefox will handle it in the background.)

Thanks!

B
barnum349Author
Participating Frequently
September 21, 2016

The Control click did not offer the version number, but I got this 1st PDF by checking the Add On link

The next 2 PDFs are from the list of crashes. Does any of this tell you anything? It’s all Greek to me.

B
barnum349Author
Participating Frequently
September 23, 2016

The IDs on the first two are truncated, so that doesn't help me see them. 


If you go to about:crashes, you can right-click on a submitted link (submitted links start with 'bp-'), and you can choose Copy Link Location.  Just paste that.

That said, the third one is complete, and it's also not a Flash Player crash.  All three of the crashes that I have been able to look at are all crashes in Firefox, and they're weird.  In fact, all of the reports from that bottom link you posted come from a total of four unique machines (out of ~450 million daily firefox sessions).

My takeaway is that something is probably wrong with either the installation or the underlying OS.

I'd recommend doing some housekeeping, then a fresh install of Firefox:

See the "Try Disk Utility" section:

https://support.apple.com/en-us/HT203176

While you're there, choose Repair Filesystem Permissions (Verify will frequently return clean, but then Repair will still fix a bunch of problems).

At that point, if it were me, I'd make sure that any pending updates for MacOS were applied and then do a fresh install of Firefox.

Can FireFox be uninstalled and reinstalled without losing settings, preferences and bookmarks? | Firefox Support Forum |…


I’ll have to try your suggestions. I haven’t run Disk Utility in over a year so that’s a possible easy fix.

In the mean time, here are those address you asked for:

https://crash-stats.mozilla.com/report/index/bp-aff6bfc1-4b81-4de2-813f-620762160917

https://crash-stats.mozilla.com/report/index/bp-f05704dc-daeb-4396-bd74-187b92160804

https://crash-stats.mozilla.com/report/index/bp-9cd2e9ff-e754-413e-a5de-cddae2160729

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