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pmoniz
Participating Frequently
April 8, 2016
Question

Sometimes, videos on Youtube/Facebook/others load/buffer but won't play. Tried everything...

  • April 8, 2016
  • 1 reply
  • 4954 views

Hi everybody,

I have this problem for months already. I just don't know what else to do. If I have a game opened on a browser (chrome, mozilla, ...) and 1 video or facebook opened, the videos might crash, freeze or not play if I go from on tab to another. Sometimes I just press pause, watch tv for 5 seconds, when I press "play" is freezes or crashes. I think everything goes OK if I just have one tab opened watching a video, but If I have 2 or 3 tabs opened, this happenes. A lot of times I open a video on youtube, it loads the video and just won't play... I have to press F5 a lot of times until it starts playing and sometimes it just won't and I have to quit the video or close tabs

I tried so many things I even can't remember: disable hardware aceleration, update and/or downgrade drivers, uninstall Flash from the OS and keep the Flash of the browser (Chrome), Change the AMD configuration, searched for virus and malwares, run CCleaner, etc etc etc.

This is so frustrating, it really is... I don't know who else to ask for help, I searched everywhere on the internet and few have this problem and most of them solve it by disabling hardware aceleration. But mine keeps happening this problem. It happens with all browsers, with any type of videos: stream, youtube, facebook, etc.

Any sugestion would be really appreciated. Please help!

My best regards!

ADDICIONAL INFO:

- Windows 8.1

- Intel® Core™ i7-4510U with Intel® Turbo Boost

- AMD Radeon™ R7 M260

- 8GB RAM

    This topic has been closed for replies.

    1 reply

    jeromiec83223024
    jeromiec83223024
    Inspiring
    April 12, 2016

    Make sure you have the latest graphics drivers installed.

    Keep in mind that browser tabs consume resources.  Chrome will show the Flash crash dialog when the system runs out of memory.  If you have a complex game and a bunch of tabs running, that's not out of the realm of possibility.   In general, if that happens, it will take down all the Flash instances across all tabs.

    P
    pmonizAuthor
    Participating Frequently
    April 13, 2016

    Hello Jeromie,

    Thank you so much for your attention and reply.

    Like I mentioned in my inicial post, I did have the latest graphic drivers installed. I tried the latest on Toshiba and I tried the latest on AMD's official site, none of them did work, the problem mantains exactly the same.

    Regarding the tab consuming. Well, even If I have 5, 6 or more open tabs with videos on each one of them, the RAM consumption is far from being saturated, it does not even consume half my 8GB RAM, so I really don't think that's the matter.

    However, I did find something very important. I tried disabling the hardware acceleration on Google Chrome and it never solved the problem. But, 2 days ago, I tried disabling the same but on Firefox and It did not stuck or show any of the symptoms! That is a huge step.... However, I had to install Flash on Windows because it was not integrated on Firefox like it is on Chrome. So, what is going on here? Where is the issue? (1) Is it on the Graphic AMD Radeon R7? (2) Is it on Chrome's integrated Flash? (3) Is it on Chrome's build not allowing to fully disable hardware acceleation? (4) Is it because Chrome has a specific kind of memory usage?

    I found another person with the EXACT same symptoms and she also has an AMD Radeon R7. That can't be a coincidence... So, I trongly believe the issue is the (1). However, I don't think (2) can be discarded, since I never had any problems running videos on Windows movie players. The problem can be circumvented by disabling the hardware acceleration, like in Firefox, but doing that on Chrome maintains the issues so I believe (3) is also happening. Finally, (4) could also happen at the same time as the other (1), (2) and (3) as a concomitant problem.

    Once again, thank you for your reply Jeromie and I'm so sorry for the long post!

    My best regards

    Carm01
    Carm01
    Legend
    April 23, 2016

    oh... So you are a member of Adobe's staff! That is a reason to worry. I say this because you certainly know all the bugs regarding Flash's history. And since you don't recoognize the symptoms I'm telling you, that could mean that it is not Flash related...

    But anyway, I think you are not imagining right the problem. Videos buffer really fast, in just a second, I can buffer 1 min of video, for example and the video keeps stuck at 0:00, but in another tab the same video may be running without any problems! This is not the only symptom, if this doesn't happen, another one happens: The video is totally black, but it is running and we can hear the audio without any problems. And here's something strange... If I press the black area, the video won't stop! It appears that the video simply does not exist. So strange!!

    Btw, I can't believe I did not give you 2 gifs I have demonstrating the issues! Please, take a look at them:

    https://i.gyazo.com/a4b29272834970dfad2388fec2a28f72.gif

    https://i.gyazo.com/0e41bfc8ce9e20137fa8974726faf711.gif

    Once again, thank you so much for your attention and help, even when you're not "paid for it"!


    That looks Like Google Chrome not Firefox you are using?

    I have seen that before it occasionally happens, but not for long, nevertheless try out the 64 bit version of Firefox and Chrome as well I use both.

    You can try deleting some super/flash cookies and flash player settings as well, I do it as part of an automated process when I update flash.

    They are located here:

    c:\users\%username%\AppData\Local\Google\Chrome\User Data\PepperFlash

    c:\users\%username%\AppData\Roaming\Adobe\Flash Player'

    c:\users\%username%\AppData\Roaming\Macromedia\Flash Player

    also try deleting some of your prefetch data related to flash and the browser esp Firefox

    C:\Windows\Prefetch\flashpl*.pf

    C:\Windows\Prefetch\PLUGIN-CONTAINER*.pf

    C:\Windows\Prefetch\FLASHPLAYERUPDATESERVICE*.pf

    C:\Windows\Prefetch\firefox*.pf

    Make sure your browsers are closed as well before you do this

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