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six-h
six-h
Known Participant
August 25, 2010
Question

The dirth of help that ADOBE offers to it's victims when things go wrong.

  • August 25, 2010
  • 1 reply
  • 1856 views

Once, yes Once I did actually get a bit of human interaction via email,

unfortunately, I think the problem was too much for the guy 'cos despite me responding to each and every mail,

Adobe suddenly stopped "receiving" them and closed the case due to my "lack of response"

If anyone from the illusive support_noreply@adobe.com is reading, the case concerned was #181354184

Having now found this file "{E2883E8F-472F-4FBO-9522-AC9BF37916A7}"

which proclaims to be a (broken) Active X component of "GetPlus",

I am totally unable to remove it from my machine.

Just why I should be afflicted by this digital dogmess I don't know since I never knowingly downloaded GetPlus.

Well, would anyone in their right mind?

    This topic has been closed for replies.

    1 reply

    A
    Anonymous
    August 25, 2010

    Hi, If you would post back your operating system and browser(s) version(s) I will try to help you. Your Anti-Virus program that you use would be helpful to know too.

    Also please test here with each browser and let me know if you can see the animation and what version of Flash Player is indicated.

    http://www.adobe.com/software/flash/about/

    Thanks,

    eidnolb

    six-h
    six-hAuthor
    Known Participant
    August 25, 2010

    Hi eidnolb,

    As you can probably gather from the distinct air of dis-illusionment in my initial post, I'm getting to the end of my tether with this problem and not too impressed with Adobe and their staff!

    My apologies for not advising the basics,

    I'm running Vista Ultimate SP2, and Internet Explorer Version 8.0.6001.18943 no other browsers installed.

    Following your link, informs me that "Flash version 10,1,82,76 is installed".

    The file I'm trying to eradicate only seems to exist in "Windows>Downloaded Program Files".

    Right clicking the file only gives the context menu "Properties" which proclaims this file to be zero bytes and "damaged",

    On the general tab of the Properties window there is a link under "Code Base" -http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab,

    But in their wisdom Adobe have omitted to give any explanation as to where this link will take me, what the file is that immediately requests that it is downloaded, or what to do with the blessed thing once it's sat on my desktop.

    It's a ".cab" file by the way....I haven't dared to open it for fear of what might jump out!!!

    I digress, ...the only other method of removing this file seems to be to highlight it (in Downloaded Program Files) and select either "Remove Program File", or plain old-fashioned "Delete" from the "File" tab....both commands are ignored!

    Ah, I hear you say, go to "Programs and Features"......would that it were so simple, there is no mention of "GetPlus" in the list, nor any others that might at some stretch of the imagination be somehow tenuously connected thereto.

    I think I've just about covered all avenues explored so far...I just hope you can shed some light!

    Thanks ,

    pwillener
    pwillener
    Legend
    August 26, 2010

    Hi, first I am not an Employee of Adobe, I am a user just helping out. I explained to you how this came to be on your computer. Adobe uses the DLM with Flash Player downloads, Reader and Air. After the DLM downloads it is supposed to disconnect, but many times it does not. I am just trying to help you get rid of it all. And I am also explaining to you how it came about. Be aggravated about it, you are not alone. I don't see any need for it to be used for Flash Player.

    I did not say this:

    Don't say "well there must be an option to decline the programme" And no the DLM is not "hidden", it is a downloader.

    I understand what you think and feel about this and I'm not defending the use of it. So you shouldn't act like I am.

    Now I don't understand why when you right click on that file that you don't have a Delete or Remove option. I use IE8 and I have that option, don't know why you don't.

    Try this, go to Tools, Internet Options and click on Settings, then click on View Objects. That getplus should be listed. See if when you right click on it there if you can remove it or delete it. Let me know. If you can't then we have a couple of other options.

    Oh, I am sensible.

    Thanks,

    eidnolb


    See also this topic http://forums.adobe.com/thread/703814 - I got the impression that this is a purely cosmetic problem; not any kind of malfunction.  IE identifies a file as "damaged", and at the same time not allowing it to be uninstalled.

    Although that DLM came with the installation of Flash Player, it is not really a Flash Player problem.  (The DLM also comes with other free downloads, such as Adobe Reader.)

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