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Uninstalled and reinstalled Flash Player and Shockwave-Problems ever since with AOL Mail

susanherna
New Here ,
Oct 29, 2011 Oct 29, 2011

I uninstalled and reinstalled Flash Player and Shockwave. I have has problems ever since while reading my AOL Mail!  I get a message that a malfunctiong or malicious add-on has caused IE to close. It then reconnects. Sometimes the message is an add-on is attempting to use memory incorrectly.

Any ideas on how to correct this?

Windows XP Hom Edition (SP3)

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replies 4 Replies 4
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pwillener
LEGEND ,
Oct 29, 2011 Oct 29, 2011

Does it tell you what add-on was causing the error?  If not, can you find details in the Event Viewer?

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susanherna
New Here ,
Oct 31, 2011 Oct 31, 2011
In Response To pwillener

program error 1.JPG

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susanherna
New Here ,
Oct 31, 2011 Oct 31, 2011
In Response To pwillener

screenshot.JPG

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pwillener
LEGEND ,
Oct 31, 2011 Oct 31, 2011
LATEST
In Response To susanherna

The first event you posted mentiones McAfee; do you have any McAfee products installed?

Does the same thing also happen if you start IE in Safe Mode (browser safe mode, not Windows safe mode)?

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