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A
ArtemisTwo
Participant
August 2, 2017
Answered

Uninstaller thinks Chrome is running and won't uninstall

  • August 2, 2017
  • 1 reply
  • 9761 views

I recently quit using Chrome and returned to Firefox. I have had some problems with weird displays and the browser locking up, so I posted for assistance in the Firefox forum. Apparently, I have two versions of Shockwave Flash on my PC (Windows 7), Shockwave Flash 26.0 r0  and Shockwave Flash 15.0 r0. I was instructed to use the Uninstaller to remove both and their associated appdata, but when I try to run the Uninstaller, it won't start because it thinks Chrome is open and that I need to close it. Chrome, needless to say, is NOT running. I have done a Windows update, I have restarted the computer, and I have done a cold boot. However, the Uninstaller still seems to think Chrome is running and does not offer any option to shut Chrome down itself. I know Chrome's not running, nor has the computer noted that it's running either time I've shut it down.

Is removing the conflicting versions via the Control Panel as effective as the Flash Uninstaller? If so, will that also remove the associated appdata files at the same time?

If not, how can I resolve this issue and get the Uninstaller to run? Thank you!

This topic has been closed for replies.
Correct answer jeromiec83223024

Chrome runs in the background sometimes, particularly if you use Google Hangouts.


If you go to Task Manager (just hit Start and type Task Manager in the search bar) and sort by name, you can just manually kill any of the instances of Chrome that are hanging around in order to get the uninstaller to proceed.

It's also a little surprising that we're blocking on Chrome, since we don't manage the installation process for Chrome (Flash Player is a built-in component of that browser).  I'm wondering if you have a really old uninstaller.

Can you try grabbing a current copy from here?

Uninstall Flash Player - Windows:

https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

1 reply

jeromiec83223024
Community Manager
jeromiec83223024Community ManagerCorrect answer
Community Manager
August 9, 2017

Chrome runs in the background sometimes, particularly if you use Google Hangouts.


If you go to Task Manager (just hit Start and type Task Manager in the search bar) and sort by name, you can just manually kill any of the instances of Chrome that are hanging around in order to get the uninstaller to proceed.

It's also a little surprising that we're blocking on Chrome, since we don't manage the installation process for Chrome (Flash Player is a built-in component of that browser).  I'm wondering if you have a really old uninstaller.

Can you try grabbing a current copy from here?

Uninstall Flash Player - Windows:

https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

A
Anonymous
October 20, 2019

this software needs to just DIE already. geezus h.

    P
    Passedshelfdate
    Participant
    November 14, 2020

    Try the Details view, and be sure to view processes from all users.


    What is this Details view, of which you speak?  "Details view" is too generic an expression to Google.  Please always include complete steps, path, whatever. I"m sure I'm old enough to be your dad, and I'm actually "on the short bus" for a variety of reasons, all from the neck up.  I've also lived through 30 years' clinical depression, and really can't afford needless frustratioins.

     

    I've never used Google Hangouts on the machine that uninstalled one version of Adobe Flash Player, but not another.  I've reopened Control Panel/Settings/Apps & features, and selected Adobe Flash Player.

    What is displayed is 

    1 app found:

    Adobe Flash Player 32 PPAPI                                4.07 MB

                                                                                11/10/2020

     

    When I select Uninstall, the popup window that is the Adobe logo Adobe Flash Player uninstaller appears.

    It has this text, "This program will remove Adobe(R) Flash(R) Player from your computer."

     

    It lies, or is sadly mistaken. It insists Chrome needs to be stopped, even after a restart.

     

    I also opened Task Manager, but before and after the restart, to verify that Chrome was not running.

     

    I'm sorry you feel embarrassed.  I tried becoming a coder back in the 1980s,and was doing very well,  but my ride to college, from 35 miles away fell thtrough, and not even family would help.  I've seen how complicated it is. It's amazing that things work at all.

     

    Stay safe.

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