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A
ArtemisTwo
Participant
August 2, 2017
Answered

Uninstaller thinks Chrome is running and won't uninstall

  • August 2, 2017
  • 1 reply
  • 9764 views

I recently quit using Chrome and returned to Firefox. I have had some problems with weird displays and the browser locking up, so I posted for assistance in the Firefox forum. Apparently, I have two versions of Shockwave Flash on my PC (Windows 7), Shockwave Flash 26.0 r0  and Shockwave Flash 15.0 r0. I was instructed to use the Uninstaller to remove both and their associated appdata, but when I try to run the Uninstaller, it won't start because it thinks Chrome is open and that I need to close it. Chrome, needless to say, is NOT running. I have done a Windows update, I have restarted the computer, and I have done a cold boot. However, the Uninstaller still seems to think Chrome is running and does not offer any option to shut Chrome down itself. I know Chrome's not running, nor has the computer noted that it's running either time I've shut it down.

Is removing the conflicting versions via the Control Panel as effective as the Flash Uninstaller? If so, will that also remove the associated appdata files at the same time?

If not, how can I resolve this issue and get the Uninstaller to run? Thank you!

This topic has been closed for replies.
Correct answer jeromiec83223024

Chrome runs in the background sometimes, particularly if you use Google Hangouts.


If you go to Task Manager (just hit Start and type Task Manager in the search bar) and sort by name, you can just manually kill any of the instances of Chrome that are hanging around in order to get the uninstaller to proceed.

It's also a little surprising that we're blocking on Chrome, since we don't manage the installation process for Chrome (Flash Player is a built-in component of that browser).  I'm wondering if you have a really old uninstaller.

Can you try grabbing a current copy from here?

Uninstall Flash Player - Windows:

https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

1 reply

jeromiec83223024
jeromiec83223024Correct answer
Inspiring
August 9, 2017

Chrome runs in the background sometimes, particularly if you use Google Hangouts.


If you go to Task Manager (just hit Start and type Task Manager in the search bar) and sort by name, you can just manually kill any of the instances of Chrome that are hanging around in order to get the uninstaller to proceed.

It's also a little surprising that we're blocking on Chrome, since we don't manage the installation process for Chrome (Flash Player is a built-in component of that browser).  I'm wondering if you have a really old uninstaller.

Can you try grabbing a current copy from here?

Uninstall Flash Player - Windows:

https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

A
Anonymous
October 20, 2019

this software needs to just DIE already. geezus h.

    D
    default1c4owuejoy0z
    Participant
    November 28, 2020

    If you look closely at my original message, you'll see I included the words
    "before and after restart." I now reboot nightly, before I go to bed.

    None of that fixes the broken Flash Player uninstall process.

    [E-mail junk removed by moderator.]


    I'm so glad the "correct" answer provided by the "experts didn't manage to address the issue at all for you.(Me either BTW.) I figured out on mine that even though chrome wasn't running in the task manager, that it was down in the "hidden icons" 

    closing it there and the problem was solved... at least for me. Unlike those who think the above is the correct answer I won't pretend that your problem might not be different then mine, but hopefully this helps someone else.

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