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Participating Frequently
November 13, 2014
Question

update "Successful" now Flash Player has vanished

  • November 13, 2014
  • 3 replies
  • 5147 views

This morning (11-13-14), upon booting my computer, I received an ordinary update request from Adobe FlashPlayer. I get these pretty frequently. Normally, they update quickly and work just fine. So I clicked Update. Update completed successfully. However, now my Flash Player is completely gone.

So I followed the manual install instructions. Downloaded

install_flashplayer15x32_mssd_aaa_aih.exe

I doubleclicked the file as instructed, and it installed successfully, according to the on-screen messages.  However, when I try to do anything that requires Flash Player, Firefox still claims that there is no Flash Player installed.

One of the troubleshooting instructions on the Adobe Flash Player website said to download the uninstaller for Flash Player and then reinstall. I did that. Exact same result. Flash Player is not installed and does not exist. No error messages. Everything claims to be successful, but the player just doesn't seem to exist.

Next attempt: Downloaded the full 17.0 MB file (install_flash_player.exe), download completes successfully. Install Successful. Same result. --- no Flash Player.

I attempted the install instructions again trying a couple different things including 1) shutting down all other programs during the install process and 2) rebooting the computer after the install process. None of these additional instructions helped. Same result. No Flash Player.

I use Firefox for everything. So I tried IE just for fun. Oddly, Flash Player in IE works fine. *sigh* Flash Player for Firefox still does not.

Any suggestion are appreciated.

System:

OS: Windows 7 Pro SP1

Browser: Firefox 33.1

Sincerely,

Detah

This topic has been closed for replies.

3 replies

Inspiring
December 7, 2014

I want to chime in and say that this problem is exactly like what I encountered:

Flashplayer install fails silently for firefox, Win 8.1

I am eagerly awaiting an update. I do not think my system is corrupt, my computer is new and I have had no problems with it.

TomIron
Participating Frequently
December 5, 2014
jeromiec83223024
Inspiring
November 14, 2014

It sounds like you're getting the right installer. 

In Firefox, if you go to about:plugins, do you see "Shockwave Flash" listed there?

If you are, it's probably something else -- like you're running a plug-in to block JavaScript (NoScript, etc), which interferes with sites' ability to detect the presence of Flash Player.

DetahAuthor
Participating Frequently
November 14, 2014

Hello

No, "Shockwave Flash" is not there anymore. It used to be. Now there is something new there called "Shockwave for Director 12.1.4.154". I do not see any way to uninstall that plugin or examine its settings.

I did not add any plug-ins to block javascripts (or plugins of any other kind) in the last 2 years. Nothing has changed except the installation of the Flash Player upgrade.

-Detah

jeromiec83223024
Inspiring
November 14, 2014

That's really odd.


Do a complete uninstall of Flash Player using the guide here:

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Reboot your computer.

Install again using our offline installer:

http://fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player.exe

If it still isn't showing up, please give me the contents of:

C:\Windows\System32\Macromed\Flash\FlashInstall.log

The newest stuff is at the bottom and is marked with the date and time.  Feel free to just copy and paste the relevant section in a reply here, if that's easier.