Updating Flash Player ActiveX to version 13.0.0.182 cause it to stop working

[Tobias771]

After we updated Flash to version 13.0.0.182 with SCUP/SCCM it stopped working on ~5% of the computers, reinstalling it fixes the problem but a new version of Flash which doesn't cause the same problem would be the prefered solution.

Opening https://www.adobe.com/software/flash/about with IE gives the following screen:

Installation log from an affected machine:

=X====== M/13.0.0.182 2014-04-09+08-54-14.392 ========

=O====== M/12.0.0.77 2014-04-09+08-54-16.454 ========

0000 00000010 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_12_0_0_77_ActiveX.exe -uninstall activex -msi

0001 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0002 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

0003 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

0004 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

0005 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2

0006 00001021

0007 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0008 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0009 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0010 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0011 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 2

0012 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0013 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0014 00000012

=X====== M/12.0.0.77 2014-04-09+08-54-17.164 ========

[Guest]

Exactly the same issue here (see http://forums.adobe.com/message/6285043#6285043). We have stopped the deployment of that package since nearly every second client is affected by this. It seems that the installation package does uninstall the flash player ocx (both 32-bit and 64-bit), but does not install the new version.

I remember there was a bug at the beginning of this year, where the install package did install the new version, but marked it as "failed" in SCCM software center.. Just a few days later there was a new package in SCUP with the same version number...

[Guest]

Same problem here, now looking for a decent solution.  I can remove it and reinstall via SCCM but would love to know why it is actually failing...

[tops poppinson]

im having the same issue, sucks enough having to push out adobe stuff every week without having the msi being broken...