Videos stop buffering/streaming until refresh (BBC iplayer/Youtube etc).

Report · Sep 09, 2012

This problem appears to have come out of nowhere.

If watching a video on youtube I can watch it for quite a while then it will stop streaming, the grey bar stops getting longer. It then just shows the buffering circle continuously and doesn't continue unless I refresh the page and resume from where I was stuck.

This happens on Youtube and on BBC iPlayer, although I assume it must happen elseware, but I don't use anything else to know this.

I've tried reinstalling flash and Java, using Chrome, Firefox and IE, it happens on them all. My internet connection can't be the issue as a laptop on the same network has no problem whatsoever and the BBC iPlayer test shows I am way over capable of streaming HD videos.

Please help!

Thanks

David

Report · Sep 11, 2012

Hi David,

Could you try both of these video links to see if you encounter the buffering issue on both?

Thanks,

Chris

Report · Sep 12, 2012

I am having the exact same problem with my Windows 7 PC's, but not my Windows XP PC's. I have a very fast Internet connection and have tried every possible solution I can come up with. I tested the 2 links you provided above. The first time I tried the HTML5 video, it fully buffered in 1 or 2 seconds. The Non-HTML5 video exhibited the exact problem I'm trying to solve, which is a short burst of buffering, then it just stops. The video will play up to the point where the buffering stopped, and that's it. I then tested the HTML5 video and experienced the same issue, except maybe even worse.

Any help or suggestions is greatly appreciated.

Report · Sep 12, 2012

Chris,

I have tested the 2 videos you list above again several times, and the HTML5 video appears to stream very quickly and completely, but the Non-HTML5 video does not.

Report · Sep 14, 2012

So whats is the resolution to this problem because now I am having issues as well with youtube. As soon as I updated your softwear, this morning I am having the same problems that everyone here has stated.

Report · Sep 18, 2012

@u645893 - I'm confused, in the second post in this thread you said that the HTML5 video experienced the same problem, "except maybe even worse". Was that not the case? If these tests are inconsistent, then you might be running into intermittent network problems with these systems. YouTube will only buffer a certain amount of video into memory before having to download more from the network. Are you finding the buffering issues outside of YouTube? With every video you play, or just some? Finally, what browsers have you experienced this with?

@sureisme - Did you try both test links I provided?

Report · Sep 18, 2012

Yes I did

HTML5 video

In this video the player showed that it buffered at 100 % but once I played, it the video stopped at 35 secs... The only way I can continue to watch the video is if I constatly change the quality.

Non-HTML5 video

In this video the player shoewed tht it buffered at 100% but once I played it, I was able to watch almost the entire video but it stopped at 1:30

PS I Also had \PepperFlash\pepflashplayer.dll disable in google chrome and my Adobe local storage was set to unlimitted and nothing is helping....

Report · Sep 19, 2012

Chris let me just simplify this for you because this is just ridiculous... as soon you guys released the update to adobe and once I installed it everything went down the drain.

Is it normal for you to take up to 2 days to respond?

Report · Sep 19, 2012

Hi Sureisme,

Unfortunately, it can take multiple days for me to respond due to the number of emails I get per day (I'm still trying to get through Sunday's email.)

Let's start over here and get some basic information from you. What OS and browser are you using? What version of Flash Player is reported installed (http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html)?

If you are using Chrome, then please be aware that Chrome contains it's own version of Flash Player and won't use the one that you installed unless you specifically tell it to.

Based on your description, it sounds like you're dealing with networking issues. YouTube's HTML5 player is completely unrelated to Flash Player. Given that you can't play either, it leads me to believe that Flash itself is not the cause. I could be wrong, but to continue we'll need more info.

Chris

Report · Sep 19, 2012

Version: 11.3.31.232

Os: Windows 7 (32-bit)

Browser: Google Chrome

I had no idea I to specify Chrome to use the one installed... I have no idea how to do this...

Report · Sep 19, 2012

I wants sure if you needed to know this.. but I am also having issues updating Adobe Shockwave player.... ( within Google Chrome is stating that I have to updated. Once I download it and try to install it I get the NSIS Error... ( just thought you need to know this.)

Report · Sep 19, 2012

Ok, good to know you are using Chrome. As I mentioned before, Chrome uses it's own version of Flash Player (that Google maintains and fixes.) To see if this is a problem specific to this version, we can try switching over to your system's version of Flash Player. See this instructions for help:

http://helpx.adobe.com/content/help/en/flash-player/kb/enable-flash-player-google-chrome.html http://helpx.adobe.com/flash-player/kb/enable-system-flash-player-goog le-chrome.html

If using the system version solves the problem, then you'll want to report this to the Chrome team so that they can fix the issue. You can do that here: http://code.google.com/p/chromium/issues/entry

Report · Sep 19, 2012

Yup,

I stated that yesterday... and nothing is still the same

"

PS I Also had \PepperFlash\pepflashplayer.dll disable in google chrome and my Adobe local storage was set to unlimitted and nothing is helping

Report · Sep 22, 2012

@David_VI & @Chris Campbell:

Exactly the same problem here:

01) Starts after Adobe Flash Player upgrade to the last version.

02) Same problem with Internet Explorer and Firefox (both last versions).

03) Same problem with both Antivirus (NOD32) and Firewall (Comodo) uninstalled.

04) Same problem with Ad Blocker Plus uninstalled (AdBlock Plus).

05) I've tried to uninstall AFP version 11.4.402.278 and install an old version (10.3), but the problem persists.

No problem with the above HTML5 video sample from Chris, but the video streaming stops with the Non-HTML5 video sample.

All the published possible solutions on other websites and forums (and the complaints are many) are not working (cleaning caches, cookies, and the like).

My System: Windows 7 64-bit, Service Pack 1, Internet Speed Connection: 50 MB/s.

Regards,

esancho.

Report · Sep 22, 2012

Thanks for all the replies. I've missed most of this as had no internet.

I was at another place for one week, where the problem started to appear, (Although only on this PC not on a laptop on the same network), upon moving my PC back to my usual home I haven't noticed the problem since. I should do some proper testing though, so may get back to you.

Thanks

Report · Sep 24, 2012

@David_VI & @Chris Campbell:

It's definitely an Adobe Flash Player problem !!!

Please try the following steps:

01) Choose an YouTube Video (for instance this one: http://www.youtube.com/watch?v=251qoGOqpdk)

02) Although it has only 2:22 minutes, the streaming stops after 17 seconds.

03) Close the browser, open it again and enter the Youtube HTML5 video player test page (http://www.youtube.com/html5).

04) At the end of the page click on "enter the HTML5 test".

04) Now Choose again the same video indicated on item 01.

05) Wow, that's magic!!! With the HTML5 video player the videoclip goes streaming without any kind of interruption.

So Adobe, your player is not working good.

Regards,

esancho.

Report · Sep 24, 2012

I was unable to reproduce this on Chrome (21.0.1180.89 m), IE9 and Firefox 15.0.1 with Flash Player 11.4.402.278. In all cases, the video immediately buffered to a little over 35% and then increased the buffer a few percent every second or two. The video played in its entirety without pause.

Could you please open a new bug report on this over at bugbase.adobe.com? We'll need the information requested in this help document (http://helpx.adobe.com/flash-player/kb/video-playback-issues.html). Once added, please post back with the URL so that others affected can add their comments and votes.

Thanks,

Chris

Report · Feb 16, 2013

We are having a similar problem. The HTML5 video plays and buffers the FLASH video will only play after it fully downloads. We are using Windows 8 and explorer 10.0.2. The same problem occurs with FireFox and Chrome. The HTML5 version works fine.

FLASH http://www.healthwatchusa.org/HWUSA-Presentations-Testimony/20130215-KY-House/20130214-kavanagh.htm

HTML5

http://www.healthwatchusa.org/HWUSA-Presentations-Testimony/20130215-KY-House/20130214-kavanagh2.htm

Older videos seem to work fine. It appears to be those encoded and published with the latest version of Adobe Master Collection.

Report · Aug 24, 2013

Try this.

Right click on flash player > Settings... > Local Storage (folder icon w/arrow)

Here you can choose how much data is allowed to be stored locally.

In an update adobe set it to 100kb... Hey adobe, we all secretly want to live in 1999 too, you are not alone. But seriously, that wouldn't work in the grown up world! Just think about it. How the hell am I going to rock out on my iPod mini if it's 1999? Huh?! Tell me that adobe! And don't tell me to just get a walkman. It's not the same.

Sorry about that, anyway: set the bar to UNLIMITED.

If that didn't fix your problem or it already was set to unlimited, there is an extension for chrome you could try.

It's called Smart Video it's actually a pretty good add-on. You can configure everything having to do with youtubes buffer. Link is below.

https://chrome.google.com/webstore/detail/smartvideo-for-youtube/lnkdbjbjpnpjeciipoaflmpcddinpjjp

Tip:Google is really powerful! w/o a doubt the best way to find quick answers your looking for.

Hope that helps. Peace

Report · Oct 02, 2017

I've Had The Same Issue Till Few Minutes Ago When I Removed All The Youtube Extensions From Chrome Extensions Here

Just Go To :-

chrome://extensions/

and Disable Any Apps Or Extensions For YouTube Like ( Smart Video for youtube ) '' That's What i Had ''

Then Now It's Working Fine With Me No Problems At All

Hope To Work The same With You