Skip to main content
S
sfunk1990
Participant
May 10, 2012
Answered

videos will not play only on nbc.com

  • May 10, 2012
  • 5 replies
  • 48651 views

windows 7, 32 bit google chrome, flash player 11.2.202.235, none of the videos on nbc.com will play the video window just remains black

This topic has been closed for replies.
Correct answer bobjrdobbs

If you're seeing video fail on one and only one site, it's probably not Flash.  All of the relevant major commercial video uses H.264 video, which is working fine.  There *is* an issue that affects video playback with the Nellymoser audio codec, but Nellymoser is typically present with the On2/VP6 video codec, so it's primarily relevant for things like cam chat sites.  If you're watching modern video (Hulu, YouTube, etc), this would not be the problem.

My guess is that either there's a problem between you and NBC, or you have a third-party plugin that's preventing the page from working as intended.  For sites where commercials pay the bills, things like ad-blockers and anti-tracking plugins can frequently break playback.

To narrow down the root-cause, work through the video troubleshooting guide and report your results:

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html


It's fixed! I deleted everything Adobe on my machine and made double sure that all registry items related to Adobe were gone and everything is back to normal. Thanks you all for your patience with me. Now I wonder which Adobe things were conflicting. I suppose I'll find out when I have a need for the pdf editors etc. and put them back in.

5 replies

jeromiec83223024
Community Manager
jeromiec83223024Community Manager
Community Manager
July 30, 2020

This thread is from 2012 and is no longer attracting useful comments.  I'm going to lock it. 


If you're having a problem, please start a new thread, and follow this guide on how to get a useful answer: 

https://forums.adobe.com/thread/1195540

S
steve.kr
Known Participant
June 4, 2020

Yes, deleting everything Adobe-related may have worked, but let's be real... The CORRECT solution probably has something to do with NBC's web guys being freaking stupid. How many computers (Mac or PC) have Adobe software on them!? I guarantee some of the NBC web guys have Adobe software. This is their fault, not Adobe's. Their video portal is just a hot, unreliable mess.

B
bobjrdobbs
Participating Frequently
April 25, 2015

I wonder if it's a driver issue. What video cards are people using in this thread? Mine is a Republic of Gamers GTX 760 4gig. Nvidia driver v.350.12 rel 4/13/2015.

A
Anonymous
April 26, 2015

After I re-installed chrome last week, which fixed the problem for a few days, the pepperflash player was placed in a different directory than before. The new location below.

Adobe Flash Player - Version: 17.0.0.169
Shockwave Flash 17.0 r0

Name:Shockwave Flash

Description:Shockwave Flash 17.0 r0

Version:17.0.0.169

Location:C:\Program Files (x86)\Google\Chrome\Application\42.0.2311.90\PepperFlash\pepflashplayer.dll

Type:PPAPI (out-of-process)

Disable

MIME types:
MIME typeDescriptionFile extensions
application/x-shockwave-flashShockwave Flash
.swf
application/futuresplashFutureSplash Player
.spl

Disable

A
Anonymous
April 26, 2015

I re-installed Chrome on April 13 and could play NBC video for a few days before not being able to.

Then Chrome and the pepperflash plugin updated themselves on April 17.

Chrome version is now 42.0.2311.90 m

Pepperflash is 17.0.0.169.

It still did not work until I deleted the history and content licenses.

B
bobjrdobbs
Participating Frequently
April 24, 2015

This question is NOT answered just because one person fixed his problem by reinstalling. I've submitted the bug.

    chris.campbell
    Community Manager
    chris.campbellCommunity Manager
    Community Manager
    May 15, 2012

    Do other video sites work?  YouTube?  Do you have any ad blockers in place?  Have you tried using another browser to see if it also occurs there?  If you right click on the black area, do you get the Flash Player context menu?

    I just gave the site a try using Chrome but videos displayed properly.

    S
    sfunk1990Author
    Participant
    May 16, 2012

    Yes all other video sites work, I have tried Internet explorer and firefox also but they don't play the videos there either. and when I right click the flash player the context menu comes up, I tried changing the video quality but it just remains black.  I have something called spyware blaster it says it prevents ad/ tracking cookies and prevents the installation of active-x based spyware... I think this might be the problem?

    chris.campbell
    Community Manager
    chris.campbellCommunity Manager
    Community Manager
    May 17, 2012

    Try disabling that utility to see if it helps.  I've found that some ad blocking software can interfere with video streams from content providers.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices