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New Here ,
Dec 10, 2016 Dec 10, 2016

Hi!

Starting with a few days ago, when I am trying to access some web pages (for now I've identified Facebook.com and YouTube.com with this problem) I am redirected to a warning page. This happens on a Windows 7 system, on Google Chrome and Internet Explorer 8. Also happens on my other system, with Windows 10 but only on Chrome and not on Edge, when I am trying to access Facebook and YouTube through Edge, all works well.

1.jpg

Now, I checked and I have Flash player installed to the latest version, 23.0.0.207, also updated Google Chrome to the latest stable version. Also tested with Chrome Canary and it happens the same. Reinstalled Chrome. The same results.

What is more stranger is when I am trying to follow the link from the warning page to access the Flash version, on the download page that loads up, the version stated there is 23.0.0.205, so not the latest one.

2.jpg

If I try to download it through this page, all I get is a blank page with a message in the top left saying "can't access". The same result I get when in the first warning page, I try to ignore that message and try to "proceed anyway".

3.jpg

I also scanned my systems with Avast Antivisus and Spybot - Search and Destroy and no results.

Please, help!

Thanks!

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correct answers 1 Correct answer

Adobe Employee , Dec 10, 2016 Dec 10, 2016

Hi,

This is most likely an issue with a potential malicious certificate on your system.  Please take a look at Adobe Flash Player blocking Facebook and Youtube  and Re: Unable to Update Flash Player   Follow my instructions on those topics to verify the certificate information.

--

Maria

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Adobe Employee ,
Dec 10, 2016 Dec 10, 2016

Hi,

This is most likely an issue with a potential malicious certificate on your system.  Please take a look at Adobe Flash Player blocking Facebook and Youtube  and Re: Unable to Update Flash Player   Follow my instructions on those topics to verify the certificate information.

--

Maria

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New Here ,
Dec 17, 2016 Dec 17, 2016

I found a solution for myself, you have to uncheck an option here:

Névtelen.png

Sorry for the language, I hope you can find this option with this. (Network/Proxy Settings/ LAN settings

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Guest
Dec 17, 2016 Dec 17, 2016

thankyou   work  

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Adobe Employee ,
Dec 19, 2016 Dec 19, 2016

Hi,


That is a work-around fix.  If you didn't manually/purposefully change that setting, something else did.  So while it may appear to be fixed, and you're no longer getting the error, your system can still be compromised.

--

Maria

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New Here ,
Dec 20, 2016 Dec 20, 2016

I made a full virus scan with avast and it didn't find anything 😕

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New Here ,
Dec 21, 2016 Dec 21, 2016

Hi!

I followed the instructions, removed the bad certificates, unchecked that setting in Chrome, all works fine but from time to time is reverses with the same problem. That setting somehow gets checked again and the bads certificates are again on my system.

Runned scans with my antivirus, Spybot Search and Destroy and nothing.

Any other options?

Thanks!

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Adobe Employee ,
Dec 21, 2016 Dec 21, 2016

I'm sorry, I don't have other suggestions.  Troubleshooting this system issue is beyond the scope of Flash Player forums.  I recommend searching for this issue on the internet, or contacting a trusted IT person.

--

Maria

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New Here ,
Jan 02, 2017 Jan 02, 2017

Hi

I have found the problem it was a Trojan virus.

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Adobe Employee ,
Jan 03, 2017 Jan 03, 2017
LATEST

@davidb73183430

Do you have the name of the trojan virus causing this behaviour?

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New Here ,
Jan 01, 2017 Jan 01, 2017

I have the same problem,can anyone help.

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Adobe Employee ,
Jan 02, 2017 Jan 02, 2017

Hi,

Have you followed the links in the reply marked correct to verify the certificate?  If so, and your results were the same, this isn't an Adobe Flash Player issue.  It's an issue with your system.

--

Maria

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