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sRazvan
sRazvan
Participant
December 10, 2016
Answered

Warning: Plugin update required!

  • December 10, 2016
  • 3 replies
  • 4409 views

Hi!

Starting with a few days ago, when I am trying to access some web pages (for now I've identified Facebook.com and YouTube.com with this problem) I am redirected to a warning page. This happens on a Windows 7 system, on Google Chrome and Internet Explorer 8. Also happens on my other system, with Windows 10 but only on Chrome and not on Edge, when I am trying to access Facebook and YouTube through Edge, all works well.

Now, I checked and I have Flash player installed to the latest version, 23.0.0.207, also updated Google Chrome to the latest stable version. Also tested with Chrome Canary and it happens the same. Reinstalled Chrome. The same results.

What is more stranger is when I am trying to follow the link from the warning page to access the Flash version, on the download page that loads up, the version stated there is 23.0.0.205, so not the latest one.

If I try to download it through this page, all I get is a blank page with a message in the top left saying "can't access". The same result I get when in the first warning page, I try to ignore that message and try to "proceed anyway".

I also scanned my systems with Avast Antivisus and Spybot - Search and Destroy and no results.

Please, help!

Thanks!

This topic has been closed for replies.
Correct answer _maria_

Hi,

This is most likely an issue with a potential malicious certificate on your system.  Please take a look at Adobe Flash Player blocking Facebook and Youtube  and Re: Unable to Update Flash Player   Follow my instructions on those topics to verify the certificate information.

--

Maria

3 replies

sRazvan
sRazvanAuthor
Participant
December 21, 2016

Hi!

I followed the instructions, removed the bad certificates, unchecked that setting in Chrome, all works fine but from time to time is reverses with the same problem. That setting somehow gets checked again and the bads certificates are again on my system.

Runned scans with my antivirus, Spybot Search and Destroy and nothing.

Any other options?

Thanks!

_maria_
Community Manager
_maria_Community Manager
Community Manager
December 21, 2016

I'm sorry, I don't have other suggestions.  Troubleshooting this system issue is beyond the scope of Flash Player forums.  I recommend searching for this issue on the internet, or contacting a trusted IT person.

--

Maria

davidb73183430
davidb73183430
Participant
January 2, 2017

Hi

I have found the problem it was a Trojan virus.

ádámb60232906
ádámb60232906
Participant
December 17, 2016

I found a solution for myself, you have to uncheck an option here:

Sorry for the language, I hope you can find this option with this. (Network/Proxy Settings/ LAN settings

A
Anonymous
December 18, 2016

thankyou   work  

_maria_
Community Manager
_maria_Community ManagerCorrect answer
Community Manager
December 10, 2016

Hi,

This is most likely an issue with a potential malicious certificate on your system.  Please take a look at Adobe Flash Player blocking Facebook and Youtube  and Re: Unable to Update Flash Player   Follow my instructions on those topics to verify the certificate information.

--

Maria

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