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A
Anonymous
July 21, 2015
Answered

WebEx share desktop not working

  • July 21, 2015
  • 1 reply
  • 16761 views

Recently Adobe Flash Player was updated to version 18.0.0.209 on our corporate computers using Windows 7.  Since then we have been having intermittent issues with the Share Desktop feature in WebEx.  The participants only see a gray screen. WebEx is installed on-premise and not hosted on the cloud.   I've gone through the troubleshooting steps and disabling hardware acceleration seemed to work but the issue is happening again.  It sometimes works but more often it doesn't.  Has anyone experienced anything similar or have other suggestions?

Thank you,

Vince

    This topic has been closed for replies.
    Correct answer

    Thank you for your reply.  I found out it wasn't related to Flash Player after all, Windows update 3069392 I believe was the culprit.  As a workaround uninstall it, but more permanent solution is to update WebEx.

    Thanks.

    1 reply

    K
    Kratika Agarwal
    Participating Frequently
    July 22, 2015

    Hi,

    Could you please share the screenshots of WebEx getting a gray screen.

    Thanks

    A
    Anonymous
    Correct answer
    July 23, 2015

    Thank you for your reply.  I found out it wasn't related to Flash Player after all, Windows update 3069392 I believe was the culprit.  As a workaround uninstall it, but more permanent solution is to update WebEx.

    Thanks.

    A
    Anonymous
    July 30, 2015

    I just wanted to say THANK YOU for posting this. Uninstalling the Windows update you mentioned, https://support.microsoft.com/en-us/kb/3069392, fixed the issue for me as well. FYI I was already using the latest version of WebEx Meeting Center, WBS29.13. I did not have the same issue with WebEx Support Center.

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