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Poetheraven
Poetheraven
Known Participant
January 27, 2016
Answered

When will Adobe or Microsoft provide a way to turn off debugger in embedded flash player

  • January 27, 2016
  • 1 reply
  • 2955 views

I have a problem that I notice many people have that are running windows 8, 8.1 and 10 with the embedded version of Flash Player (called Shockwave Flash Objective on my system).  It has to do with the debugging version that is automatically installed with windows 8.1.  There are a lot of developers that like and use the debugger, but there are many of us users that don't, and causes us much anguish and frustration.  There currently doesn't seem to be a way to turn off the debugger which results in us users getting error windows with various codes that indicate an Action Script error has occurred.  This happens quite often, and although it can be closed by clicking the ignore button, this is aggravating and frustrating to have this window pop up at all.  I am not a developer and do not use the debugger, and don't appreciate not being able to turn off this function on my PC.  Is Microsoft or Adobe going to address this issue and come up with a fix for us??

    This topic has been closed for replies.
    Correct answer _maria_

    Hi Jeromiec,

     

    I tried the manual updater and it didn't work.  Since I already have the update KB3133421 installed, the updater will not install it.  When I uninstall the KB3133421 (reboot) and then download and install it again, I get the same results.  Nothing seems to be working.  The attachment is a screen shot of my flash player check.  Something is preventing the update from working.  All the indicators are that it is downloaded and installed, but if I am supposed to see v 20.0.0.286, then it really isn't.

     

    Bill


    Hi Bill,

    Please ttry the following:

    • Right click the Start Menu button in the bottom left -> Programs and Features
    • Click View Installed Updates in the upper left of the window
    • Look for Debugger for Internet Explorer Flash Player for Windows 8.1 in the list
    • If it's there -> Highlight and click Uninstall
    • You will be prompted for a reboot, and Flash Player should be uninstalled once that is complete
    • After rebooting launch IE and go to https://helpx.adobe.com/flash-player.html and click the Check Now button
    • What version of Flash Player is installed?

    If it still shows 19.0.0.207 or 'Debugger for Internet Flash Player for Windows 8.1 was not listed in the 'View Installed Updates' list, please try clearing the browser cache (I don't think it's a caching issue, but it's worth a try):

    • Right click the Start Menu button on the bottom left -> Control Panel
    • Select Internet Options
    • in the General tab, go to the Browsing History section and click the Delete... button
    • In the Delete Browsing History window:
      • un-check the first item on the list 'Preserve Favorites website data' (having this item checked doesn't clear everything).
      • check the following items 'Temporary Internet files and website files', 'Cookies and website data'
      • Click Delete button
    • After clearing the cache, go to https://helpx.adobe.com/flash-player.html and click the Check Now button.
    • What version of Flash Player is installed?

    Please post the results of both of these.

    We have escalated this to our contact at Microsoft.  I'll report the results to them.

    Thank you.

    --

    Maria

    1 reply

    _maria_
    _maria_
    Legend
    January 27, 2016

    Hi,

    Microsoft did inadvertently release the debugger version of Flash Player in the August 11, 2015 Patch Tuesday update release, but released the correct update a few days later on August 15 (see https://support.microsoft.com/en-us/kb/3089023).  However, according to the KB article this issue was for Windows 8.1 and Server 2012 R2.  I've not heard of this issue on Windows 10.

    What version of Flash Player is currently installed on your system?  Please go to https://helpx.adobe.com/flash-player.html, click the Check Now button and post a screenshot (see How to post a screenshot in the forum) of the System Information table.  If the entire version number (e.g. 20.0.0.286) does not display, go to https://www.adobe.com/products/flash/about and obtain the entire version number.

    Is this a new computer that came with the debugger pre-installed, or was the debugger installed via regularly monthly updates?


    I'll escalate this issue after receiving the requested information from you.

    Thank you.

    --

    Maria

    Poetheraven
    PoetheravenAuthor
    Known Participant
    January 28, 2016

    The screen shot of my version of Flash Player.  According to it, I have version 19.0.0.207 (debug version).

    The computer came with windows 8 which was upgraded to windows 8.1 and the version of Flash Player is embedded and not the update version.  I have uninstalled all the windows updates that relate to Flash Player that were downloaded and installed on my computer, but since it appears the debugger is part of the basic Flash Player, none of this worked.  I subsequently reinstalled all the updates recommended for my computer except for KB3035583 which I don't want as I do not intend to upgrade to windows 10, so I ignore this update when it is suggested.  I have tried to find the flash player folder, but there doesn't seem to be one.  I downloaded the uninstall flash player program and ran it.  Even though it said that flash player had been uninstalled, it actually had not been.  There just doesn't seem to be a way to get rid of it, or at least the debugger.  I have tried all the suggestions I have found on the web, but none work.

    Poetheraven
    PoetheravenAuthor
    Known Participant
    February 1, 2016

    Hi Bill,

    Please ttry the following:

    • Right click the Start Menu button in the bottom left -> Programs and Features
    • Click View Installed Updates in the upper left of the window
    • Look for Debugger for Internet Explorer Flash Player for Windows 8.1 in the list
    • If it's there -> Highlight and click Uninstall
    • You will be prompted for a reboot, and Flash Player should be uninstalled once that is complete
    • After rebooting launch IE and go to https://helpx.adobe.com/flash-player.html and click the Check Now button
    • What version of Flash Player is installed?

    If it still shows 19.0.0.207 or 'Debugger for Internet Flash Player for Windows 8.1 was not listed in the 'View Installed Updates' list, please try clearing the browser cache (I don't think it's a caching issue, but it's worth a try):

    • Right click the Start Menu button on the bottom left -> Control Panel
    • Select Internet Options
    • in the General tab, go to the Browsing History section and click the Delete... button
    • In the Delete Browsing History window:
      • un-check the first item on the list 'Preserve Favorites website data' (having this item checked doesn't clear everything).
      • check the following items 'Temporary Internet files and website files', 'Cookies and website data'
      • Click Delete button
    • After clearing the cache, go to https://helpx.adobe.com/flash-player.html and click the Check Now button.
    • What version of Flash Player is installed?

    Please post the results of both of these.

    We have escalated this to our contact at Microsoft.  I'll report the results to them.

    Thank you.

    --

    Maria


    I would have loved to mark the correct answer, but I find no place that I can do so.  The actions icon indicates there are no actions, and there is no where else on the response page to mark it.  But I hope you get 1000 points for working with me to solve this issue. 

    Bill

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