Why am I not able to update flash on OS X 10.10.3

Forum|Forum|11 years ago
April 24, 2015
5 replies
2543 views

No matter what I do, I am unable to update Flash Player on OS X 10.10.3. Every time it fails. This question has been asked on here before and was not resolved. This has been happening for awhile. The fact that there is not customer service number is pathetic. What do I need to do to fix this?

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9

920georger

Participating Frequently

_maria_

Legend

Hi 920georger,

According to the screenshots you posted you have the latest version of Flash Player installed. What exactly is the behaviour you're observing or issues you're experiencing?

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Maria

9

920georger

Participating Frequently

9

920georger

Participating Frequently

I am having the exact same problem. I have tried Chrome, Firefox, and Safari - all to no avail.

piyush2508

Adobe Employee

Hi JakeNoble,

Can you Please Answer the following questions?

Current Version of Flash Player Installed?
- Goto System Preferences-->Flash Player Settings-->Updates and Post a Screenshot regarding currently Installed Flash Player [How to post a screenshot in the forum]?
Can you Please attach the Flash Player Install Log,
- Can be found at location: /Users/<current_loggedIn_user>/Library/Logs/FlashPlayerInstallManager.log
Finally, Post a screenshot of the Issue?

Thanks

Piyush

piyush2508

Adobe Employee

Hi 920georger,

17.0.0.169 currently is the Latest Version of Flash Player which is installed on your system. The log says that no error occurred while installation. It seems there's no problem and it got installed on 24th April.

For troubleshooting purposes, Can you please also attach the screenshot of the error message? Also Share ADM Trace Logs (location: ~/Librarly/Logs/Adobe_ADMLogs) [How to share a document]

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Piyush