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I have Windows Vista 64 bit OS but I use IE9 32 bit browser. However, I mainly use Firefox. I have the latest version of Adobe Flash Player (11.6.602.168) installed; I followed all the instructions on the help page -- disable active x filtering, updating the drivers, hardware acceleration turned off, etc. What I want to know is should I have downloaded Adobe Flash Player 32 bit even though I have a 64 bit OS? Flash player keeps freezing up. Do I need to change any of my global settings?
I think it's this thing:
uninstall_flash_player.exe
I have been using one from last fall, & there
is a new version; the old version seems to leave
the software in some partly-installed state that doesn't
permit the installer to work, while the new uninstaller
removes more completely & the installers can
then proceed.
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The installer will automatically install both 32-bit and 64-bit players on a 64-bit system; so this should not be a problem.
So is it freezing on both IE and Firefox? Can you try to turn hardware acceleration back on?
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I didn't know I was supposed to turn it back on after installation. Is it normally recommended to turn it off before installation and then turn it back on afterwards? I just turned it back on. I'll see if that solves the problem. Thanks.
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I even used the Adobeflash player removal tool because I thought that was causing the problem. I now have the latest version installed and it's installed correctly on both IE and Firefox; but it continues to freeze up for ong periods of time. Firefox adivses that I not turn on Hardware Accelleration; it doesn't matter; it freezes up whether it's on or not.
For some reason this is the worst version of Adobe flashplayer yet; It starts up and then stops and doesn't resume. I have followed all the tutorials and nothing helps; I have norton 360; I have adobe set at "auto" for the firewall; this is the default setting. Is there a problem with the firewall settings?
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I have a similar problem, that's repeating on 2 different Windows 7 x64 platforms.
The Adobe flash installer only seems to install a 64 bit version.
I use this installation:
http://www.adobe.com/products/flashplayer/distribution3.edu.html
IE (the non plugin form) works ok.
firefox does not - the standard firefox distros are 32-bit only, & it
says the plugin is missing, however it shows up in the installed
programs list. When I go to the Adobe downloads page from firefox
firefox will install a different version.
This is ok, but for the scenario I'm supporting (an elementary school
with donated machines) I need to be able to install & configure automatically
& not rely on 7-year-olds to fix problems like this.
How do I get the 32bit install, &/or how do I get the Adobe distro to
install it automatically? This procedure worked fine on Windows XP
(which happens to be all x86, so I know the plugin distro has the
32 bit version in there somewhere).
Thanks, ==mwh
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All of our installers should be universal. Please check the following folders to verify if files are installed:
32 bit - c:\windows\syswow64\macromed\flash
64 bit - c:\windows\system32\macromed\flash
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These directories & content does exist for both.
On the host where I ran a flash download from firefox 19
manually, system32/macromed\Flash now has
03/13/2013 00:57 646,611 activex.vch
03/19/2013 20:28 188,376 FlashInstall.log
03/19/2013 20:28 429,784 FlashUtil64_11_6_602_180_Plugin.exe
03/19/2013 20:28 20,275,416 NPSWF64_11_6_602_180.dll
03/19/2013 20:28 641,683 plugin.vch
The host where I havent run the manual download, lacks the .exe files in
this directory
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And you installed from the manual installers in the host that lacks the .exe files? Can you post your flashinstall.log files?
Where do I find the Flash Player installation log on Windows?
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Here are the flashlogs from the host that SAYS it has the plug in installed
in programs & features, but LACKS it according to firefox
(& probably doesn't have either x86 or x64 plugin in reality)
installed from the manual, offline installer as above
note: the IE version is installed & works
=O====== M/11.4.402.278 2013-03-23+07-14-27.134 ========
0000 00000010 "E:\Adobe\uninstall_flash_player.exe" -force -uninstall
0001
0002
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0017 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0018
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0040 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0041
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0046
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0053 00000011 1
=X====== M/11.4.402.278 2013-03-23+07-14-28.946 ========
=O====== M/11.4.402.278 2013-03-23+07-14-27.134 ========
0000 00000010 "E:\Adobe\uninstall_flash_player.exe" -force -uninstall
0001
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0017 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0018
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0040 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
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0053 00000011 1
=X====== M/11.4.402.278 2013-03-23+07-14-28.946 ========
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MSI (s) (40:2C) [00:14:29:406]: Product: Adobe Flash Player 11 ActiveX -- Configuration completed successfully.
MSI (s) (40:2C) [00:14:29:407]: Windows Installer reconfigured the product. Product Name: Adobe Flash Player 11 ActiveX. Product Version: 11.6.602.180. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Reconfiguration success or error status: 0.
=== Logging stopped: 3/23/2013 0:14:29 ===
=== Logging started: 3/23/2013 0:14:29 ===
Action start 0:14:29: INSTALL.
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Action start 0:14:29: UnregisterExtensionInfo.
Action ended 0:14:29: UnregisterExtensionInfo. Return value 0.
Action start 0:14:29: UnregisterProgIdInfo.
Action ended 0:14:29: UnregisterProgIdInfo. Return value 0.
Action start 0:14:29: UnregisterMIMEInfo.
Action ended 0:14:29: UnregisterMIMEInfo. Return value 0.
Action start 0:14:29: RemoveIniValues.
Action ended 0:14:29: RemoveIniValues. Return value 1.
Action start 0:14:29: RemoveShortcuts.
Action ended 0:14:29: RemoveShortcuts. Return value 0.
Action start 0:14:29: RemoveEnvironmentStrings.
Action ended 0:14:29: RemoveEnvironmentStrings. Return value 1.
Action start 0:14:29: RemoveDuplicateFiles.
Action ended 0:14:29: RemoveDuplicateFiles. Return value 1.
Action start 0:14:29: RemoveFolders.
Action ended 0:14:29: RemoveFolders. Return value 1.
Action start 0:14:29: CreateFolders.
Action ended 0:14:29: CreateFolders. Return value 1.
Action start 0:14:29: MoveFiles.
Action ended 0:14:29: MoveFiles. Return value 1.
Action start 0:14:29: InstallFiles.
Action ended 0:14:29: InstallFiles. Return value 1.
Action start 0:14:29: PatchFiles.
Action ended 0:14:29: PatchFiles. Return value 1.
Action start 0:14:29: DuplicateFiles.
Action ended 0:14:29: DuplicateFiles. Return value 1.
Action start 0:14:29: BindImage.
Action ended 0:14:29: BindImage. Return value 1.
Action start 0:14:29: CreateShortcuts.
Action ended 0:14:29: CreateShortcuts. Return value 0.
Action start 0:14:29: RegisterClassInfo.
Action ended 0:14:29: RegisterClassInfo. Return value 0.
Action start 0:14:29: RegisterExtensionInfo.
Action ended 0:14:29: RegisterExtensionInfo. Return value 0.
Action start 0:14:29: RegisterProgIdInfo.
Action ended 0:14:29: RegisterProgIdInfo. Return value 0.
Action start 0:14:29: RegisterMIMEInfo.
Action ended 0:14:29: RegisterMIMEInfo. Return value 0.
Action start 0:14:29: WriteRegistryValues.
Action ended 0:14:29: WriteRegistryValues. Return value 1.
Action start 0:14:29: WriteIniValues.
Action ended 0:14:29: WriteIniValues. Return value 1.
Action start 0:14:29: WriteEnvironmentStrings.
Action ended 0:14:29: WriteEnvironmentStrings. Return value 1.
Action start 0:14:29: RegisterFonts.
Action ended 0:14:29: RegisterFonts. Return value 1.
Action start 0:14:29: InstallODBC.
Action ended 0:14:29: InstallODBC. Return value 0.
Action start 0:14:29: RegisterTypeLibraries.
Action ended 0:14:29: RegisterTypeLibraries. Return value 0.
Action start 0:14:29: SelfRegModules.
Action ended 0:14:29: SelfRegModules. Return value 1.
Action start 0:14:29: RegisterComPlus.
Action ended 0:14:29: RegisterComPlus. Return value 0.
Action start 0:14:29: InstallServices.
Action ended 0:14:29: InstallServices. Return value 1.
Action start 0:14:29: StartServices.
Action ended 0:14:29: StartServices. Return value 1.
Action start 0:14:29: RegisterUser.
Action ended 0:14:29: RegisterUser. Return value 0.
Action start 0:14:29: RegisterProduct.
Action ended 0:14:29: RegisterProduct. Return value 1.
Action start 0:14:29: PublishComponents.
Action ended 0:14:29: PublishComponents. Return value 0.
Action start 0:14:29: PublishFeatures.
Action ended 0:14:29: PublishFeatures. Return value 1.
Action start 0:14:29: PublishProduct.
Action ended 0:14:29: PublishProduct. Return value 1.
Action start 0:14:29: InstallFinalize.
Action ended 0:14:29: InstallFinalize. Return value 1.
Action ended 0:14:29: INSTALL. Return value 1.
Property(S): DiskPrompt = [1]
Property(S): UpgradeCode = {D85A1A59-DC52-4D13-9445-EF3F379D4DB5}
Property(S): ProductCode = {346137E0-7160-403B-AD21-3FF01D25037B}
Property(S): Installed = 2013/02/28 11:48:40
Property(S): SourcedirProduct = {346137E0-7160-403B-AD21-3FF01D25037B}
Property(S): SOURCEDIR = E:\Adobe\
Property(S): VersionNT = 601
Property(S): TARGETDIR = E:\
Property(S): ALLUSERSPROFILE = E:\
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): OutOfDiskSpace = 0
Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(S): MACROMED = C:\Windows\SysWOW64\Macromed\
Property(S): FLASH = C:\Windows\SysWOW64\Macromed\Flash\
Property(S): INSTALLDIR = C:\Windows\SysWOW64\Macromed\Flash\
Property(S): ISCommonFilesFolder = C:\Program Files (x86)\Common Files\InstallShield\
Property(S): ISUpdateServiceFolder = C:\Program Files (x86)\Common Files\InstallShield\UpdateService\
Property(S): SystemFolder = C:\Windows\SysWOW64\
Property(S): CostingComplete = 1
Property(S): SourceDir = E:\Adobe\
Property(S): TempFolder = C:\Users\brenda\AppData\Local\Temp\
Property(S): USERPROFILE = E:\
Property(S): ROOTDRIVE = E:\
Property(S): ACTION = INSTALL
Property(S): UILevel = 3
Property(S): OriginalDatabase = E:\Adobe\install_flash_player_11_plugin.msi
Property(S): DATABASE = C:\Windows\Installer\51f824c.msi
Property(S): Privileged = 1
Property(S): MsiRunningElevated = 1
Property(S): RedirectedDllSupport = 2
Property(S): MsiWin32AssemblySupport = 6.1.7601.17514
Property(S): MsiNetAssemblySupport = 4.0.30319.17929
Property(S): Date = 3/23/2013
Property(S): Time = 0:14:29
Property(S): TTCSupport = 1
Property(S): ColorBits = 32
Property(S): TextInternalLeading = 3
Property(S): TextHeight = 16
Property(S): BorderSide = 1
Property(S): BorderTop = 1
Property(S): ISCHECKFORPRODUCTUPDATES = 1
Property(S): ApplicationUsers = AllUsers
Property(S): AgreeToLicense = No
Property(S): _IsMaintenance = Change
Property(S): RestartManagerOption = CloseRestart
Property(S): IS_SQLSERVER_USERNAME = sa
Property(S): IS_SQLSERVER_AUTHENTICATION = 0
Property(S): SetupType = Typical
Property(S): _IsSetupTypeMin = Typical
Property(S): Display_IsBitmapDlg = 1
Property(S): CaptionHeight = 22
Property(S): ProductName = Adobe Flash Player 11 Plugin
Property(S): ALLUSERS = 1
Property(S): ARPHELPLINK = http://www.adobe.com/go/flashplayer_support/
Property(S): ARPNOMODIFY = 1
Property(S): ARPPRODUCTICON = ARPPRODUCTICON.exe
Property(S): ARPURLINFOABOUT = http://www.adobe.com
Property(S): ARPURLUPDATEINFO = http://www.adobe.com/go/getflashplayer
Property(S): DWUSINTERVAL = 30
Property(S): DWUSLINK = CECCA75FE9CBA098D9ACE02FFEDB978FBEECA78F69BBE0B8CE8BA7CFE97CF0AFCEBCE08FD9AC
Property(S): DefaultUIFont = Tahoma8
Property(S): DialogCaption = InstallShield for Windows Installer
Property(S): DisplayNameCustom = Custom
Property(S): ScreenY = 768
Property(S): DisplayNameMinimal = Minimal
Property(S): DisplayNameTypical = Typical
Property(S): ErrorDialog = SetupError
Property(S): INSTALLLEVEL = 100
Property(S): ISSCRIPT_VERSION_MISSING = The InstallScript engine is missing from this machine. If available, please run ISScript.msi, or contact your support personnel for further assistance.
Property(S): ISVROOT_PORT_NO = 0
Property(S): IS_COMPLUS_PROGRESSTEXT_COST = Costing COM+ application: [1]
Property(S): IS_COMPLUS_PROGRESSTEXT_INSTALL = Installing COM+ application: [1]
Property(S): IS_COMPLUS_PROGRESSTEXT_UNINSTALL = Uninstalling COM+ application: [1]
Property(S): IS_PROGMSG_XML_COSTING = Costing XML files...
Property(S): IS_PROGMSG_XML_CREATE_FILE = Creating XML file %s...
Property(S): IS_PROGMSG_XML_FILES = Performing XML file changes...
Property(S): IS_PROGMSG_XML_REMOVE_FILE = Removing XML file %s...
Property(S): IS_PROGMSG_XML_ROLLBACK_FILES = Rolling back XML file changes...
Property(S): IS_PROGMSG_XML_UPDATE_FILE = Updating XML file %s...
Property(S): InstallChoice = AR
Property(S): Manufacturer = Adobe Systems Incorporated
Property(S): MsiLogging = voicewarmupx
Property(S): NewProperty2 = 0
Property(S): NewProperty3 = 0
Property(S): PIDTemplate = 12345<###-%%%%%%%>@@@@@
Property(S): PROGMSG_IIS_CREATEAPPPOOL = Creating application pool %s
Property(S): PROGMSG_IIS_CREATEAPPPOOLS = Creating application Pools...
Property(S): PROGMSG_IIS_CREATEVROOT = Creating IIS virtual directory %s
Property(S): PROGMSG_IIS_CREATEVROOTS = Creating IIS virtual directories...
Property(S): PROGMSG_IIS_CREATEWEBSERVICEEXTENSION = Creating web service extension
Property(S): PROGMSG_IIS_CREATEWEBSERVICEEXTENSIONS = Creating web service extensions...
Property(S): PROGMSG_IIS_CREATEWEBSITE = Creating IIS website %s
Property(S): PROGMSG_IIS_CREATEWEBSITES = Creating IIS websites...
Property(S): PROGMSG_IIS_EXTRACT = Extracting information for IIS virtual directories...
Property(S): PROGMSG_IIS_EXTRACTDONE = Extracted information for IIS virtual directories...
Property(S): PROGMSG_IIS_REMOVEAPPPOOL = Removing application pool
Property(S): PROGMSG_IIS_REMOVEAPPPOOLS = Removing application pools...
Property(S): PROGMSG_IIS_REMOVESITE = Removing web site at port %d
Property(S): PROGMSG_IIS_REMOVEVROOT = Removing IIS virtual directory %s
Property(S): PROGMSG_IIS_REMOVEVROOTS = Removing IIS virtual directories...
Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSION = Removing web service extension
Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSIONS = Removing web service extensions...
Property(S): PROGMSG_IIS_REMOVEWEBSITES = Removing IIS websites...
Property(S): PROGMSG_IIS_ROLLBACKAPPPOOLS = Rolling back application pools...
Property(S): PROGMSG_IIS_ROLLBACKVROOTS = Rolling back virtual directory and web site changes...
Property(S): PROGMSG_IIS_ROLLBACKWEBSERVICEEXTENSIONS = Rolling back web service extensions...
Property(S): ProductID = none
Property(S): ProductLanguage = 1033
Property(S): ProductVersion = 11.6.602.180
Property(S): ProgressType0 = install
Property(S): ProgressType1 = Installing
Property(S): ProgressType2 = installed
Property(S): ProgressType3 = installs
Property(S): RebootYesNo = Yes
Property(S): ReinstallModeText = omus
Property(S): SHOWLAUNCHPROGRAM = 0
Property(S): SecureCustomProperties = ISACTIONPROP1;SUPPORTDIR
Property(S): UNINSTALLER_EXE = [SystemFolder]\Macromed\Flash\uninstall_plugin.exe
Property(S): RemoveFilesCA = C:\Windows\SysWOW64\Macromed\Flash\
Property(S): ScreenX = 1024
Property(S): SystemLanguageID = 1033
Property(S): ComputerName = BREN-DELL
Property(S): UserLanguageID = 1033
Property(S): AdminUser = 1
Property(S): UserSID = S-1-5-21-2941903857-3887392405-3834658923-1000
Property(S): LogonUser = brenda
Property(S): MsiTrueAdminUser = 1
Property(S): VirtualMemory = 8222
Property(S): PhysicalMemory = 6031
Property(S): Intel = 6
Property(S): Msix64 = 6
Property(S): MsiAMD64 = 6
Property(S): ShellAdvtSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): GPTSupport = 1
Property(S): FontsFolder = C:\Windows\Fonts\
Property(S): DesktopFolder = C:\Users\Public\Desktop\
Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(S): COMPANYNAME = Microsoft
Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(S): USERNAME = brenda
Property(S): MyPicturesFolder = C:\Users\brenda\Pictures\
Property(S): LocalAppDataFolder = C:\Users\brenda\AppData\Local\
Property(S): CommonAppDataFolder = C:\ProgramData\
Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(S): SendToFolder = C:\Users\brenda\AppData\Roaming\Microsoft\Windows\SendTo\
Property(S): RecentFolder = C:\Users\brenda\AppData\Roaming\Microsoft\Windows\Recent\
Property(S): PrintHoodFolder = C:\Users\brenda\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(S): PersonalFolder = C:\Users\brenda\Documents\
Property(S): NetHoodFolder = C:\Users\brenda\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(S): FavoritesFolder = C:\Users\brenda\Favorites\
Property(S): AppDataFolder = C:\Users\brenda\AppData\Roaming\
Property(S): CommonFiles64Folder = C:\Program Files\Common Files\
Property(S): ProgramFiles64Folder = C:\Program Files\
Property(S): ProgramFilesFolder = C:\Program Files (x86)\
Property(S): RemoteAdminTS = 1
Property(S): System64Folder = C:\Windows\system32\
Property(S): WindowsVolume = C:\
Property(S): WindowsFolder = C:\Windows\
Property(S): MsiNTSuitePersonal = 1
Property(S): MsiNTProductType = 1
Property(S): ServicePackLevelMinor = 0
Property(S): ServicePackLevel = 1
Property(S): WindowsBuild = 7601
Property(S): VersionNT64 = 601
Property(S): VersionMsi = 5.00
Property(S): VersionDatabase = 110
Property(S): PRODUCTLANGUAGE = 1033
Property(S): MsiSystemRebootPending = 1
Property(S): CLIENTPROCESSID = 7592
Property(S): CLIENTUILEVEL = 2
Property(S): CURRENTDIRECTORY = E:\scripts\Adobe
Property(S): REBOOT = ReallySuppress
Property(S): REBOOTPROMPT = S
Property(S): ProductToBeRegistered = 1
Property(S): ProductState = 5
Property(S): PackageCode = {1B9D478C-91C3-45AF-819E-8894CD82474D}
Property(S): MsiLogFileLocation = C:\log\flash.log
MSI (s) (40:A0) [00:14:29:709]: Product: Adobe Flash Player 11 Plugin -- Configuration completed successfully.
MSI (s) (40:A0) [00:14:29:710]: Windows Installer reconfigured the product. Product Name: Adobe Flash Player 11 Plugin. Product Version: 11.6.602.180. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Reconfiguration success or error status: 0.
=== Logging stopped: 3/23/2013 0:14:29 ===
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Copied
I think it's this thing:
uninstall_flash_player.exe
I have been using one from last fall, & there
is a new version; the old version seems to leave
the software in some partly-installed state that doesn't
permit the installer to work, while the new uninstaller
removes more completely & the installers can
then proceed.
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