Adobe Flash Player and Java will not install on my computer

Question

My computer is uses Windows 7 Home Edition and I have all updates relevant to my desktop. I am using Mozilla version 39.0.3. A software progam I need to install needed the most upadated version of Adobe Flash Player and Java. When I try to update Adobe Flash Player Adobe - Install Adobe Flash Player, keep the McAfee box checked (even though I resent that piece of garbage which took me a long time to to uninstall--but I uninstalled every file I could find about two weeks ago and rid myself of it) and am willing to have McAfee put back again on my computer, but Adobe won't download. I get to step 2 and it hangs there for hours until I eventually stop it. After trying everying I could think of I got the (apparently) not-so-bright idea that if I uninstalled Abobe and Java completely and reinstalled them, then they would install with all the add-ons- and extensions I need. Now, I don't have any version of Adobe or Java on my computer because they won't upload at all. So, I was unable to use my new software because Adobe Flash Player and Java would no allow me to update them, but now I don't have either on listed on my Programs and Features in Control Panel. The only clue I have is that when I try to install Java I receive the following error message: "Error- The installer cannot proceed with the current Internet Connection settings" and then sends me to Java's hjome page where I try every link possible but can't install Java either.My computer is adequate for the Adobe Systems requirements as I have 2.6 GHz processor and 8 Gigs (7.5 usable)of Installed RAM. I also have Kaspersy Total Security 15.0.2.361(c) and Malwarebytes Anti-Malware Home Premium 2.1.6.1022 (both of which seem to be muy sympatico running together.I would be very grateful anyone can give me a clue regarding how to get adobe flast player to install with all the add-ons and extensions I need. Cheers!

_maria_ · Answer

Hi Jughead417,Are you able to download other programs from the internet? Could the firewall in Kaspersky Total Security preventing the download?Please do the following:Open Windows Explorer and navigate to your %temp% directory (unless changed, this is usually at C:\Users\\AppData\Local\Temp\)Create an empty text file named ADM.trace inside this directoryTo create the empty text file, right-click in an empty area and select New > Text DocumentRename the new file to ADM.traceNote: make sure file extensions are visible so that the extension is .trace and not .txt. See Show or hide file name extensions - Windows HelpDownload and run the online installer again until it stopsYou can deselect the McAfee security offering check-box. It has no bearing on whether or not the download fails or is successfulWhen the installation stops, go to the C:\Users\\AppData\Local\Temp\Adobe_ADMLogs directory. There should be two (2) file in the directory, Adobe_ADM.log and Adobe_GDE.logUpload both files using the instructions posted here How to share a documentPost the URL to the uploaded files in your replyThank you.--Maria

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