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nikokabes2008
nikokabes2008
Known Participant
January 17, 2016
Question

Adobe Flash Player Installation on Windows 7 - 64 Bit

  • January 17, 2016
  • 1 reply
  • 19345 views

I can not get Adobe Flash Player to install I have

Verified my Windows is 64 bit  - Changed the ActivX controls to the proper settings as listed

Shut down the Internet Explorer prior to installation

Downloaded & saved the file from Adobe

Nothing works  It installs to 66% and stops  Says it can not install and the Finish Button is there

What can I do Thank You

    1 reply

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    January 18, 2016

    Hi,

    Please review the FAQ Where do I find the Flash Player installation log on Windows? and provide all 3 of the log files.  Since this is a 64-bit OS, provide the FlashInstall.log file from the System32 and SysWOW64 directories.  Upload the files to cloud.acrobat.com using the instructions How to share a document or some other file sharing service of your choice.

    Do you have anti-virus software installed?  If so, which one?

    Thank you.

    --

    Maria

    nikokabes2008
    nikokabes2008Author
    Known Participant
    January 18, 2016

    I do not have a Macromed file in Windows  

    nikokabes2008
    nikokabes2008Author
    Known Participant
    January 18, 2016

    Hi,

    The Macromed directory is not in the Windows directory.  It's in C:\Windows\SysWOW64\ and C:\Windows\System32.  Are you saying you don't have the Macromed directory in SysWow64 and System32?  If not, was Flash Player previously installed on this system?

    Even if you don't have this directory, please do provide the Adobe_ADM.log file.

    Thank you.

    --

    Maria


    About the post  Sorry I did not know it was the same place

    Yes I did have Flash Player installed It disappeared a while ago and have been trying to get it back  Now to the files How do I locate them

    I do a Windows E click on C where from there?

    Thanx Terry

    Why is this so hard I did not have a problem on my Windows 8 laptop

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