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A
Anonymous
March 3, 2017
Question

Adobe Flash Player problem

  • March 3, 2017
  • 2 replies
  • 6805 views

Lately in the corner of my google chrome ive been seeing this puzzle piece sayin that adobe flash player is blocked(although i can still see videos) and on the chrome://plugins site where the adobe flash player is there is no enable or disable button that i can click and the box next to where it says to always allow the player to work is checked. On the flash player settings manager it is saying:

NPAPI Plug-in Version: not installed

PPAPI plug-in Version: 24.0.0.221

my question is how do i install the one that says its not installed? the NPAPI plug-in Version.

    This topic has been closed for replies.

    2 replies

    _maria_
    _maria_
    Legend
    March 3, 2017

    Hi Tanya31 ,

    The NPAPI plugin is for Firefox and other NPAPI plugin based browsers (e.g. Safari)  If you do not use Firefox or Safari there is no reason to install the NPAPI plugin as it will do nothing for you.

    What version of Google Chrome do you have?  What operating system, including version, is this on?

    --

    Maria

    A
    Anonymous
    March 3, 2017

    I go to the help part of google chrome to see the version and it says that its up to date.

    It says: Version 56.0.2924.87 (64-bit)

    I am also using windows 10.

    I just dont understand why that puzzle piece is comin up in the corner of the address bar but the videos and stuff still do work and when I go to the adobe player site it says that its been disabled but when i go to the chrome://plugins page where the player is located there is no "enable" or "disable" button at all and the box where it says to always allow it to run is check marked.

                         

    A
    Anonymous
    March 4, 2017

    Is this (the puzzle piece) only happening on the adobe.com page?  Can you post a screenshot?  I tested it on Windows 10 with Chrome (same version as you) and the plugin is being correctly detected on https://helpx.adobe.com/flash-player.html page.  Can you post links to content that is working fine and to content that is displaying the puzzle piece (in the address field)?

    Another option you can try is to reset Chrome (Reset Chrome settings to default - Chrome Help​) or do a complete uninstall and re-install of Chrome.


    divya010193
    Adobe Employee
    divya010193
    Adobe Employee
    March 3, 2017

    Hi,

    Go to Adobe Flash Player Install for all versions

    select the operating system form the drop down list.

    Next you may select the "version" i.e NPAPI from the next drop down list.

    Download and install.

    Thanks!

    A
    Anonymous
    March 3, 2017

    do i still click the Npapi? cause thats sayin for firefox and im using google chrome not firefox.

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