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K
Kiwisox
Participating Frequently
July 16, 2014
Question

AdobeFlashPlayerInstaller_14_ltrosxd_aaa_aih.dmg Will Not Install with Mac OS 10.9.4

  • July 16, 2014
  • 2 replies
  • 4649 views

Hi all i was prompted to install the new flash update,

i tried to install at first i was getting an error with safari being open, when it was closed, i had forced quit the browser

and also checked Activity Manager to make sure it was shut.

after reading the adobe help information i uninstalled flash and restarted the computer, i started the process again

the safari problem did not come up apon the new install, But i had a new problem i get a general error at around 75-85%,

of the install.e

so now i have no flash player, i read the forums there is another thread that links,  install_flash_player_osx-.dmg

some people saying that this works for OS 10.9.4, so i tried this option but now the file does not pass the download stage of the install at around 20%.

and the same old General error comes up again leaving me stuck, i am a stay at home dad that builds websites and i need Flash Player.

any help would be greatly welcomed.

This topic has been closed for replies.

2 replies

nikondvr
nikondvr
Participant
August 7, 2014

I too was unable to install the flash player. It would download but upon attempting to install it would freeze and tell me to close Safari even though it was not running. I downloaded the player from the offline link Pat provided and it installed without issue. By the way, thanks Pat.

K
KiwisoxAuthor
Participating Frequently
August 7, 2014

Hi nikondvr ,

i had the same issue except the offline installer also failed to work glad the issue is sorted for you

Kiwi

_maria_
Community Manager
_maria_Community Manager
Community Manager
August 7, 2014

@Kiwisox

Thank you for providing the files.  I didn't get a chance to look at them yesterday, but will do so today.

@Odawg76,

Please start a new thread with your issue, as it appears to be different from Kiwisox.  It is also difficult to respond to various users in the same thread and keep responses relevant to each individual as the forums software doesn't nest responses to individual users, but lists everything chronologically.  Please follow the guidelines here, Please read this before you post!, when creating your new thread. I've actually not seen the "Safari can't connect to server" returned by the Flash Player installer.  Please include a screenshot of the error.  Instructions available here, How to post a screenshot in the forum.  Thank you.

@nikondvr

You're issue appears to be different from Kiwisox.  On Mac, simply closing an application window does not quit the application.  You need to actually terminate Safari for Flash Player installation to proceed. 

There are a few different ways to Quit Safari:

Quit Safari app from the Dock icon:

Mouse over the Safari icon in the Dock

Press CTRL and left-mouse click at the same time

A menu will display. Click Quit to terminate the application.

Use Activity Monitor to terminate Safari:

Launch Activity Monitor from Applications/Utilities/Activity Monitor

Ensure 'All Processes' are being listed (menu in the upper right)

Find and select Safari

Click the Quit Process button (upper left)


--

Maria

pwillener
pwillener
Legend
July 16, 2014

kiwisox wrote:

install_flash_player_osx-.dmg

There is no such installer; the offline installer is http://download.macromedia.com/pub/flashplayer/current/support/install_flash_player_osx.dmg

    K
    KiwisoxAuthor
    Participating Frequently
    July 16, 2014

    Hi Pat,

    That is the file i was talking about when you click the link you provided that is the name of the file

    i get an error even faster with that fix.

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    August 6, 2014

    Hi Kiwi,

    Can you please provide the following two log files:

    • ~/Library/Logs/FlashPlayerInstallManager.log file (this is the Users Library, not the system Library)
    • /private/var/log/install.log
      • this is a general OS X install log file.  You can copy/paste just the Flash Player related log content.

    The content of both files will be fairly large to post here, as such, please use the How to share a document instructions to share the files.

    Thank you.

    --

    Maria

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