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A
Anonymous
November 26, 2019
Answered

Chinese version of adobe flagged as malware

  • November 26, 2019
  • 2 replies
  • 12469 views

I have been receiving reports related to the adobe flash version on some of my devices in china, so far the FlashHelperService.exe has a malicious signature and want to know about it.

 

Is it necesary to have this file in order to run adobe flash player?

At which point did this exe installed along with the adobe?

 

Thank you!

This topic has been closed for replies.
Correct answer jeromiec83223024

2144 is the official distribution partner for Flash Player in China.  They are aware that the 2144 helper service is being erroneously flagged in various engines in VirusTotal (generally as AdWare, but classification is a vendor-specific choice), and are working to resolve that with the various vendors involved. 

 

Please contact support@flash.cn directly for more information about the 2144 distribution available in China.


Thanks!

2 replies

jeromiec83223024
Community Manager
jeromiec83223024Community ManagerCorrect answer
Community Manager
February 12, 2020

2144 is the official distribution partner for Flash Player in China.  They are aware that the 2144 helper service is being erroneously flagged in various engines in VirusTotal (generally as AdWare, but classification is a vendor-specific choice), and are working to resolve that with the various vendors involved. 

 

Please contact support@flash.cn directly for more information about the 2144 distribution available in China.


Thanks!

N
nicka83306725
Participant
February 12, 2020

So all 21 (up from 14 last week) VirusTotal vendors are erroneously flagging your software as adware?  And all you can offer is a contact of your Chinese distributor? 

 

This is not the responsibility of the consumer to clean up your distributor's injection of malware in your own product.

S
Community Manager
Satinder S BainsCommunity Manager
Community Manager
December 6, 2019

Hello,

Please download the Flash Player from https://www.flash.cn/ for China.

Yes, FlashHelperService.exe is a necessary component to run Flash Player in China. It's installed during the installation process. Can you please share more details about "FlashHelperService.exe has a malicious signature"

 

Thanks

 

A
Anonymous
January 6, 2020

Thanks, I downloaded the installation package from the official site, and i found that it isn't optional through the installation.

Searching the hash of my alerts:

d73ea76f6f07f96b337335213418b58e3fbc7e4b519fec0ef3fbd19c1d335d81

 

There is a report on Virus total about the file and the report shows the file as adware

https://www.virustotal.com/gui/file/d73ea76f6f07f96b337335213418b58e3fbc7e4b519fec0ef3fbd19c1d335d81/detection

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