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RockFox
New Participant
January 22, 2020
Question

Citi Desktop Virtual Credit Number App

  • January 22, 2020
  • 4 replies
  • 4085 views

CitiBank offers Virtual Credit Card Account Numbers,  There is an online version and a desktop version.  The description for the desktop version is:

 

"Download to your PC to enjoy one-click access to Virtual Account Numbers from your computer. Check out with ease using the Auto Fill feature to automatically complete the merchant's checkout form.  Compatible with Windows operating systems only"

 

I have used this app for many years and I love it. It has been deteriorating little by little for years in newer version of Windows.  And now in Windows 10 version 1903 it has stopped working completely.  I suspect that the problem is with Adobe Flash since the online version uses Flash.

 

Update 01/31/2020:  I contacted Citi and they confirmed that the desktop app for Virtual Credit Numbers is broken in Windows 10 and they said that a new version was being worked on and may be released in April.

    This topic has been closed for replies.

    4 replies

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    August 31, 2020

    Locking this topic as this is really isn't a Flash Player issue, and further posts have nothing to do with Flash Player.

     

    Please find a more appropriate site/forum to discuss the Citi Virtual Credit Card Account Numbers app

    C
    Cory5E9D
    New Participant
    August 27, 2020

    I'm not sure exactly when it happened, but sometime within the last few weeks Citi HAS released a new version that no longer relies on Flash.  (And yes, the old version did use Flash.)  I have the Citi Double-Cash card and if I go to Card Benefits, I do see Virtual Numbers listed.  If I go to that, I get the same page as before with the options to launch the web version or download a local version.  The local version now also installs to your user profile under AppData\Local\van, so it no longer requires admin rights to install if you're in an environment where you don't have admin rights.

    Functionally, it's exactly the same as the old app.

      T
      Test Screen Name
      Brainiac
      August 27, 2020

      Well, that's good news, Cory. Thank you for sharing.

      G
      gfred
      New Participant
      April 16, 2020

      I spoke with Citi support this week and was informed they've cancled the virtual number program.  No notice to users, just quietly removed it from web menus and shut down the app.  I pay all my bills via virt numbers, so now I'm forced to go through the process of finding a replacement for Citi, which is so thrilling.  The fact that they've continued to use flash (known in the IT industry for security problems and just being slow and outdated) is a key indicator of where Citi is from a technology standpoint.  If you are (ha, were!) using citi virtual numbers and need a replacement program, it looks like capitol one has virt numbers with a phone app to manage.  I hope they know what they're doing ... 

      R
      RockFoxAuthor
      New Participant
      April 16, 2020

      Yes, the desktop version is totally broken but the online version is still working for me as of 04/16/2020.

      It works in the Firefox browser and you must alow Adobe Flash to run each time you use it.

      I have not been successful in Chrome or Edge.

      I have the Citi Double Cash card.

      R
      RockFoxAuthor
      New Participant
      April 18, 2020

      Well I said on April 16 that Citi Virtual Crdit Card worked in FireFox.  But on April 17 it completely failed by either freezing my whole computer (even CTRL-ALT-DEL would not work) or it completely crashed the PC.

       

      Today (April 18) I used Firefox to download Adobe Flash 32.00.363 64-bit English. 

      Citi VCC is working fine now.

       

      And I did manage to get it to work in edge and Chrome by monkeying with the Settings.

      _maria_
      Community Manager
      _maria_Community Manager
      Community Manager
      January 22, 2020

      Online versions and desktop versions don't necessarily utilize the same technology.  I would be very surprised if they were using the Flash Player projector for their desktop app.  It's possible they're using Adobe AIR.  If so the installation would prompt to install AIR as well.

       

      Your best option to provide feedback on another company's product is to that company directly, not a third party company that may or may not be involved the app technology.

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