Flash Player Crashing in Firefox

[Guest]

I have the latest version of FF installed (Win 8.1 platform on two computers) and the latest Adobe Flash Player plugin on both computers.  When any video is playing on any website on either computer, if I right click on the video attempting to access the Settings Control Panel for Flash, the player locks up FF and the player crashes.  I can wait for the time-out to reload the page and page/video reloads and plays properly.  However, I can NEVER access the control panel without the player crashing.  The only way to access the control panel is to run Flash Player in unprotected mode.  This is a recent occurrence.  Anyone else experiencing this phenomenon?

[oroehrer]

I do have the same problem.

It started with FF 33. I tried many things (new profile, deactivating all plugins, reinstall etc.). Nothing helped. Turning off protected mode would help, but that is not a solution.

I am using FF 31 ESR now. It works. But I do want to use the latest versions of Firefox and Flash Player. If there is no solution in the future, I will no longer use Flash Player.

[jeromiec83223024]

I'm using Windows 8.1 on a Surface Pro 2 with Windows 8.1 pro and the latest Windows Updates.

I'm using Firefox 33.1 with Flash Player 15.0.0.223, and I'm unable to reproduce the crash.

I go to http://cnn.com/video, right click using the touchpad on the attached keyboard and I choose Settings (I tried About and Global Settings as well, just to be safe).  I had no problem opening them.

If you haven't restarted your machine recently, I'd start there.  That eliminates the possibility that there are mismatched versions of the processes running. 

If that doesn't help, can you please go to about:crashes, click the first few crashes listed to submit them, then give the the links?  I'd be happy to take a look and see if I can glean anything useful from them.

[oroehrer]

As I said, I tried a lot to solve the issue. There have been numerous restarts since then .

Cnn.com works. The problem occurs for example at Adobe - Flash Player or youtube. For testing I installed now Firefox 33.1.1 and Flash 15.0.0.223. The first test reproduced the crash. Here is the Firefox crash report: [@ hang | ntdll.dll@0x3aaac] - Firefox 33.1.1 Crash Report - Report ID: b916786e-a6e4-4097-965d-c90c...

[jeromiec83223024]

When I look at the crashing thread information, Flash Player isn't listed.  It's hanging, but it's at some random offset down in the guts of Windows (ntdll.dll).  Do you have the same issue with IE or Chrome?

[oroehrer]

No, the problems are in Firefox only. Chrome and IE are running fine, but both have separate Flash versions.

[jeromiec83223024]

Yep.  Based on what you've provided so far, it looks like a crash that needs to be fixed on the Firefox or Windows side of the equation.  There is not currently an open mozilla bug on this crash, but you can see from the "More Reports" link that it's not an uncommon crash signature.  If you have a few more crash reports that you want to share, I'd be happy to look at those as well.

[Muratonder65]

Try this. It worked for me Possible Solution to Firefox Hangs or Crashes.

[oroehrer]

Thanks for your help. But this did not solve the problem.

[Muratonder65]

Sorry. Good Luck to you.