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Flash Player installation failure due to 'Certificate not matching' error

New Here ,
Jun 17, 2017 Jun 17, 2017

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Hello,

I have a problem installing Adobe Flash Player.

I'm running Windows 7 Pro 64 Bits.

No proxy use for my Internet Connection.

My IE version is the latest (with Windows updates).

My Firefox and Chrome version are the latest too.

Each time I try to install or update Adobe Flash Player, I've the following message :

In French "Erreur d'initialisation de l'application".

In English maybe "Initialization application error".

The Adobe_ADM.log is the following :

06/17/17 18:17:56:282 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | *********************** ADM Workflow start. Version: 2.0.0.143s **************************

06/17/17 18:17:56:282 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | Admin and not child process. No need for IPC

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | White listed URLs are

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | get.adobe.com

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | get2.adobe.com

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | aihdownload.adobe.com

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | admdownload.stage.adobe.com

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | admdownload.adobe.com

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | airdownload.adobe.com

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | ardownload.adobe.com

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | ardownload2.adobe.com

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | download.macromedia.com

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | fpdownload.macromedia.com

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | fpdownload2.macromedia.com

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | fpdownload.adobe.com

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | fpdownload2.adobe.com

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | platformdl.adobe.com

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | platformdl-stage.corp.adobe.com

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | wwwimages2.adobe.com

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | wwwimages.adobe.com

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | wwwimages.stage.adobe.com

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | wwwimages2.stage.adobe.com

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | dlmping.adobe.com

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | dlmping2.adobe.com

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | dlmping3.adobe.com

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | dlmping4.adobe.com

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | get3.adobe.com

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | get3.stage.adobe.com

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | adobetag.com

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | promotion.adobe.com

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | stats.adobe.com

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | sstats.adobe.com

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | White listed Machine Registries are

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | system\currentcontrolset\control\session manager\environment\

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | software\microsoft\windows nt\currentversion\

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | software\microsoft\windows\currentversion\uninstall\

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | software\wow6432node\microsoft\windows\currentversion\uninstall\

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | software\microsoft\windows\currentversion\app paths\

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | software\macromedia\

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | software\adobe\setup\reader\

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | software\wow6432node\adobe\setup\reader\

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | White listed User Registries are

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | software\microsoft\windows\shell\associations\urlassociations\

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | software\macromedia\

06/17/17 18:17:56:312 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | Actual OS locale:'fr_FR', OS locale for this instance:'fr_FR', ADM locale : fr

06/17/17 18:17:56:402 | [INFO] |  | ADM |  | WorkflowManager |  |  | 5156 | Complete ADM URL after encoding: https://get.adobe.com/flashplayer/webservices/adm/?cname=flashplayer26ax_ra_install.exe&bname=flashp...

06/17/17 18:17:57:212 | [WARN] |  | ADM |  | ApplicationContext | HTTPSend |  | 5160 | Certificate not matching.

06/17/17 18:17:57:212 | [FATAL] |  | ADM |  | WorkflowManager | HTTPConnectorError |  | 5160 | Error occurred while getting application xml: -4 extended error: 0

06/17/17 18:17:59:182 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4144 | *********************** ADM Workflow end. Version: 2.0.0.143s

------------------

BUT if I put the adm URL on Internet Explorer, I got an Text XML File

On this XML file, i find the lines :

<download><manifestUrl>https://platformdl.adobe.com/adm/smanifest/flashplayerax_2600131.xml</manifestUrl><cancelDelay>60</cancelDelay><displayRetryCancel>true</displayRetryCancel><retryDuration>120</retryDuration></download>

Then I put the xml link on IE... and I have a new Text XML File :

I find the line : <assetPath>https://fpdownload.adobe.com/pub/flashplayer/pdc/26.0.0.131/install_flash_player_ax.exe</assetPath>

I put the assetPath link on IE... Then I save the exe file... I run it after closing IE... The installation is now OK

So what's wrong with automatic installation ? The manual installation is not really the solution.

The error is "certificate not matching". Which certificate ? Where is it ?

I have the same issue if I install Flash for Chrome and/or Firefox.

Awaiting your reply,

[moderator: updated title to accurately reflect issue]

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Adobe Employee ,
Jun 18, 2017 Jun 18, 2017

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Hi,

Thanks for sharing the ADM_logs. We will look into the same. Please provide the FlashInstall.log as well. To get the log file location, you can go through Where do I find the Flash Player installation log on Windows? To upload/share the log file, please follow steps mentioned on How to share a document link. Once you have uploaded the files, post a link to the uploaded files here.

In the meanwhile, please use the offline installer available under 'Still hvaing problems' section on Installation problems | Flash Player | Windows 7 and earlier page.

Thanks!

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New Here ,
Jun 18, 2017 Jun 18, 2017

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Here is the FlashInstall64.log (probably generated when I installed Flash manually, as described in my first message) :

=O====== M/26.0.0.131 2017-06-17+16-58-45.654 ========

0000 00000044

0001 00000045

0002 00000010 "C:\Windows\system32\Macromed\Temp\{B2B8C809-7015-4931-BBF3-11CE60F57524}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 1 -au 4294967295

0003 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0004 00001036 Software\Macromedia\FlashPlayer\SafeVersions/26.0 2

0005 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0006 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0007 00000013

0008 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_26_0_0_131_ActiveX.exe

0009 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_26_0_0_131_ActiveX.dll

0010 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

0011 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

=X====== M/26.0.0.131 2017-06-17+16-58-47.154 ========

Here is the FlashInstall32.log  :

2017-6-17+16-58-55.74 [error] 1226 1062

=O====== M/26.0.0.131 2017-06-17+16-58-33.887 ========

0000 00000044

0001 00000045

0002 00000047 E:\Internet\Mozilla Firefox\plugins

0003 00000010 "C:\Users\Lionel ORRIT\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\L94KCBQ1\install_flash_player_ax.exe"

0004 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0005 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0006 00001036 Software\Macromedia\FlashPlayer\SafeVersions/26.0 2

0007 00000020 C:\Windows\SysWOW64\FlashPlayerApp.exe

0008 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0009 00001036 Software\Macromedia\FlashPlayer\SafeVersions/26.0 2

0010 00000011 1

0011 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0012 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0013 00000013

0014 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_26_0_0_131_ActiveX.exe

0015 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_26_0_0_131_ActiveX.dll

0016 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch

0017 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0018 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

=X====== M/26.0.0.131 2017-06-17+16-58-55.094 ========

At present, Flash Player is installed only for Internet Explorer. Firefox plugin not installed.

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Adobe Employee ,
Jun 19, 2017 Jun 19, 2017

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Hi,

The Certificate mismatch error for

https://get.adobe.com/flashplayer/webservices/adm/?cname=flashplayer26ax_ra_install.exe&bn ame=flash...

is because you might be using some web proxy tool on your machine which is adding its own certificate to the Https calls.

The actual certificate name for the above url should be - DigiCert SHA2 Secure Server CA.

Could you enable verbose logging and provide the ADM.trace. This would help us know the incorrect certificate name on your machine. To know how to get the trace please see Where do I find the Flash Player installation log on Windows?

Thanks!

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New Here ,
Jun 19, 2017 Jun 19, 2017

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Here is the log :

06/19/17 21:24:05:560 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | *********************** ADM Workflow start. Version: 2.0.0.143s **************************

06/19/17 21:24:05:560 | [TRACE] |  | ADM |  | ApplicationContext |  |  | 4044 | Command Line : test.exe

06/19/17 21:24:05:560 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | Admin and not child process. No need for IPC

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | White listed URLs are

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | get.adobe.com

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | get2.adobe.com

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | aihdownload.adobe.com

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | admdownload.stage.adobe.com

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | admdownload.adobe.com

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | airdownload.adobe.com

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | ardownload.adobe.com

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | ardownload2.adobe.com

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | download.macromedia.com

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | fpdownload.macromedia.com

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | fpdownload2.macromedia.com

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | fpdownload.adobe.com

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | fpdownload2.adobe.com

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | platformdl.adobe.com

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | platformdl-stage.corp.adobe.com

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | wwwimages2.adobe.com

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | wwwimages.adobe.com

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | wwwimages.stage.adobe.com

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | wwwimages2.stage.adobe.com

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | dlmping.adobe.com

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | dlmping2.adobe.com

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | dlmping3.adobe.com

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | dlmping4.adobe.com

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | get3.adobe.com

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | get3.stage.adobe.com

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | adobetag.com

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | promotion.adobe.com

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | stats.adobe.com

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | sstats.adobe.com

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | White listed Machine Registries are

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | system\currentcontrolset\control\session manager\environment\

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | software\microsoft\windows nt\currentversion\

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | software\microsoft\windows\currentversion\uninstall\

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | software\wow6432node\microsoft\windows\currentversion\uninstall\

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | software\microsoft\windows\currentversion\app paths\

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | software\macromedia\

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | software\adobe\setup\reader\

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | software\wow6432node\adobe\setup\reader\

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | White listed User Registries are

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | software\microsoft\windows\shell\associations\urlassociations\

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | software\macromedia\

06/19/17 21:24:05:607 | [INFO] |  | ADM |  | ApplicationContext |  |  | 4044 | Actual OS locale:'fr_FR', OS locale for this instance:'fr_FR', ADM locale : fr

06/19/17 21:24:05:607 | [TRACE] |  | ADM |  | WorkflowManager |  |  | 4044 | Initializing application.

06/19/17 21:24:05:841 | [TRACE] |  | ADM |  | WorkflowManager |  |  | 2584 | Initializing application UI.

06/19/17 21:24:05:872 | [DEBUG] |  | ADM |  | ApplicationContext |  |  | 2688 | Showing screen: initScreen

06/19/17 21:24:05:872 | [TRACE] |  | ADM |  | ApplicationContext |  |  | 2584 | Default browser : "c:\program files\internet explorer\iexplore.exe" %1

06/19/17 21:24:05:872 | [TRACE] |  | ADM |  | ApplicationContext |  |  | 2688 | Showing application window. Header string : Programme d’installation de Adobe Flash Player

06/19/17 21:24:05:872 | [TRACE] |  | ADM |  | WorkflowManager |  |  | 2688 | Getting application xml from server.

06/19/17 21:24:05:872 | [INFO] |  | ADM |  | WorkflowManager |  |  | 2688 | Complete ADM URL after encoding: https://get.adobe.com/flashplayer/webservices/adm/?cname=flashplayer26ax_ra_install.exe&bname=flashp...

06/19/17 21:24:05:872 | [DEBUG] |  | ADM |  | ApplicationContext |  |  | 2688 | Empty userName while setting proxy credentials for HTTP request

06/19/17 21:24:05:872 | [TRACE] |  | ADM |  | WorkflowManager |  |  | 4736 | HTTPConnector::HTTPSend

06/19/17 21:24:05:888 | [DEBUG] |  | ADM |  | ApplicationContext |  |  | 4736 | GetIEProxyInfo - No default proxy present on the user machine

06/19/17 21:24:06:153 | [DEBUG] |  | ADM |  | ApplicationContext |  |  | 4168 | WINHTTP_CALLBACK_STATUS_HEADERS_AVAILABLE...

06/19/17 21:24:06:153 | [TRACE] |  | ADM |  | WorkflowManager |  |  | 4168 | WINHTTP_CALLBACK_STATUS_HEADERS_AVAILABLE : Successful header(s): 200

06/19/17 21:24:06:153 | [TRACE] |  | ADM |  | WorkflowManager |  |  | 4168 | WINHTTP_CALLBACK_STATUS_READ_COMPLETE : complete

06/19/17 21:24:06:153 | [TRACE] |  | ADM |  | WorkflowManager |  |  | 4736 | HTTPConnector::HTTPSend :: After callback : error Type : 0, error code : 0

06/19/17 21:24:06:153 | [TRACE] |  | ADM |  | ApplicationContext |  |  | 4736 | Certificate: Kaspersky Anti-Virus Personal Root Certificate

06/19/17 21:24:06:153 | [WARN] |  | ADM |  | ApplicationContext | HTTPSend |  | 4736 | Certificate not matching.

06/19/17 21:24:06:153 | [FATAL] |  | ADM |  | WorkflowManager | HTTPConnectorError |  | 4736 | Error occurred while getting application xml: -4 extended error: 0

06/19/17 21:24:06:153 | [DEBUG] |  | ADM |  | ApplicationContext |  |  | 4736 | Showing screen: initErrorScreen

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