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Flash Player is integrated with Internet Explorer in Windows 10 but it doesn't work

New Here ,
Dec 09, 2016 Dec 09, 2016

Hi, my flash player works on Chrome but not on Internet Explorere and Edge.

I've done all the troubleshooting steps (add-ons, active x filtering )but it still doesn't work.

What can I do?

It's a new laptop with Win 10 64 bit.

Thanks.

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Adobe Employee ,
Dec 09, 2016 Dec 09, 2016
LATEST

Flash Player is a built-in component of Edge and IE on Windows 10.  We don't control the installation or distribution process.

If you've run Windows Update and have all the latest updates installed, but Flash Player doesn't work, and you've tried all of the things that we suggest in the stock response (included below), there may not be much we can do to help. 

There were some similar issues in earlier versions of Windows 10 that were fixed in subsequent releases, so we don't hear this a lot these days.  If you haven't run Windows Update and applied all of the pending updates for your machine, I would highly recommend doing that as a next step.

If the account you're using does not have administrative permissions, you might try switching it to an administrator account and/or creating a new user profile on the machine to see if the issue persists there.  One of the historical issues involved a bad registry entry that ultimately required that the user have administrator permissions, but that was more common to upgrades and not new installs.

Ultimately, this is an issue with Windows, but my recent experience in sending people to tech support is that they frequently get sent back to us because the front-line technician doesn't fully understand that there's a tight integration between Edge and Flash Player in the context of Win10, and that the bad deployment is an issue with their deployment.

Here's my stock response for this issue, and you might want to confirm whether this is specific to a site or site(s) that you care about, or if Flash is never invoked.  If it works on a simplistic animation site like http://www.homestarrunner.com/ then it's installed and working, and the issue is with edge and the content that you're viewing.

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First, confirm that ActiveX Filtering is configured to allow Flash content:

https://forums.adobe.com/thread/867968

Internet Explorer 11 and Edge introduce a number of changes both to how the browser identifies itself to remote web servers, and to how it processes JavaScript intended to target behaviors specific to Internet Explorer. Unfortunately, this means that content on some sites will be broken until the content provider changes their site to conform to the new development approach required by modern versions of IE.

You can try to work around these issues by using Compatibility View:

http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-11

If that is too inconvenient, using Google Chrome may be a preferable alternative.

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