Flash Player Reprompts for Download

Report · Oct 02, 2012

Just wanted to chime in and say I'm seeing this issue as well with the update version identified in this post, however, not only on Win7 Pro machines, but also consumer builds.

Uninstalling/Reinstalling the product fails to correct the issue, regardless of whether or not the user installs the latest version or downloads a previous version; the symptoms being that upon accessing a website with Flash content, the user is prompted to download Flash again, even though it exists as an installed application in Add/Remove Programs.

Some customers are reporting a workaround whereby they will uninstall/reinstall the Flash Player from Add/Remove Programs without a reboot. Flash content displays correctly. After a reboot, upon accessing any website with Flash content, the application will fail again and either crash the browser or request the user to download it again.

Regards

Report · Oct 02, 2012

If you right-click on the SWF with the affected machine, does the version number displayed in the context menu match the installed version?

Also, can you try going to Firefox > Help > Restart with Add-ons Disabled and see if the problem goes away?

Report · Oct 02, 2012

Jeromie Clark wrote:
If you right-click on the SWF with the affected machine, does the version number displayed in the context menu match the installed version?
Also, can you try going to Firefox > Help > Restart with Add-ons Disabled and see if the problem goes away?

Hi Jeromie, thanks for the reply.

I did the following before I initiated the tests above: Uninstalled Adobe Flash Player 11 Active X and Adobe Flash Player Plug-In 10 from Control Panel/Programs in Win7 Pro.

Reboot.

Installed latest version of Flash for IE9. Installed the latest version of Flash for Firefox.

Reboot.

Yes, the version number matches the installed version in IE9 upon right-click of any SWF, moreover, a check here: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html also reports the correct version (.278).

The problem does not go away by restarting Firefox in safe mode.

What I do notice is that the system in question (Dell Optiplex, 3 months old, Win 7 Pro, Quad-core, 4G RAM) slows to an excrutiating crawl when accessing any website with Flash content, e.g., the Yahoo home page, youtube, etc., regardless of which browser I'm using and regardless of whether or not I actually execute the Flash content by opening it.

So, for example, a page simply containing Flash content, maybe for an ad banner and what-not, e.g., Yahoo, youtube, etc., will pretty much kill the system until I can close the browser session, which has taken as much as 3 full minutes with Firefox and 1.5 minutes with IE9.

Note that I do NOT have to actually execute the Flash content for this to occur...all I have to do is open the user's home page to, e.g., Yahoo. From that point forward the system is pretty much dead until the browser session can be closed.

I notice nothing out of the ordinary in the task manager nor any additional network bandwidth when the browser session is running...

Report · Oct 02, 2012

That's really, really odd. It sounds like something has to time out before the player gets instantiated.

When it's hanging, what does it look like? Can you click other applications, what kind of cursor, is the system responsive but you have a waiting cursor, or is it choppy like the CPU is pegged, etc?

I'd like to know more about your configuration. I'm thinking there's some third-party software in play.

The following data points would be very helpful (feel free to send me a private message if you don't want to post them here):

In Firefox, type about:plugins in the address bar, and copy the contents
Do the same thing for about:support
Click Start > and type "dxdiag" > click Save All Information and copy the output
Do you have any security or anti-virus software installed? Name and version would be helpful.

Also, have you tried rolling back to Flash Player 10.3?

You'll need to uninstall first, then grab it from the archives page, here:

http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html

Report · Oct 02, 2012

Jeromie Clark wrote:
That's really, really odd. It sounds like something has to time out before the player gets instantiated.
When it's hanging, what does it look like? Can you click other applications, what kind of cursor, is the system responsive but you have a waiting cursor, or is it choppy like the CPU is pegged, etc?
I'd like to know more about your configuration. I'm thinking there's some third-party software in play.
The following data points would be very helpful (feel free to send me a private message if you don't want to post them here):
In Firefox, type about:plugins in the address bar, and copy the contents
Do the same thing for about:support
Click Start > and type "dxdiag" > click Save All Information and copy the output
Do you have any security or anti-virus software installed? Name and version would be helpful.
Also, have you tried rolling back to Flash Player 10.3?
You'll need to uninstall first, then grab it from the archives page, here:
http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions. html

about:plugins

Enabled plugins

Find more information about browser plugins at mozilla.org.

Find updates for installed plugins at mozilla.com/plugincheck.

Help for installing plugins is available from plugindoc.mozdev.org.

Shockwave Flash

File: NPSWF32_11_4_402_278.dll

Version: 11.4.402.278

Shockwave Flash 11.4 r402

application/x-shockwave-flash	Adobe Flash movie	swf
application/futuresplash	FutureSplash movie	spl

Photo Gallery

File: NPWLPG.dll

Version: 16.4.3503.728

NPWLPG

application/x-wlpg3-detect	Photo Gallery	wlpg
application/x-wlpg-detect	Photo Gallery	wlpg

Adobe Acrobat

File: nppdf32.dll

Version: 10.1.4.38

Adobe PDF Plug-In For Firefox and Netscape 10.1.4

application/pdf	Acrobat Portable Document Format	pdf
application/vnd.adobe.pdfxml	Adobe PDF in XML Format	pdfxml
application/vnd.adobe.x-mars	Adobe PDF in XML Format	mars
application/vnd.fdf	Acrobat Forms Data Format	fdf
application/vnd.adobe.xfdf	XML Version of Acrobat Forms Data Format	xfdf
application/vnd.adobe.xdp+xml	Acrobat XML Data Package	xdp
application/vnd.adobe.xfd+xml	Adobe FormFlow99 Data File	xfd

Java Deployment Toolkit 7.0.50.255

File: npDeployJava1.dll

Version: 10.5.1.255

NPRuntime Script Plug-in Library for Java(TM) Deploy

application/java-deployment-toolkit

Silverlight Plug-In

File: npctrl.dll

Version: 4.1.10329.0

4.1.10329.0

application/x-silverlight	npctrl	scr
application/x-silverlight-2

Intel® Identity Protection Technology

File: npIntelWebAPIUpdater.dll

Version: 1.2.22.0

Intel WebAPI Updater - Installs and updates Intel WebAPIs

application/x-vnd-intel-webapi-updater

npIntelWebAPIupdater-1-2

intel_webapi_updater-1-2

Intel® Identity Protection Technology

File: npIntelWebAPIIPT.dll

Version: 1.2.22.0

Inte IPT Web API

application/x-vnd-intel-webapi-ipt-1.2.22

npIntelWebAPIipt-1-2

about:support

Application Basics

Name	Firefox
Version	15.0.1
User Agent	Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1
Profile Folder
Enabled Plugins	about:plugins
Build Configuration	about:buildconfig
Crash Reports	about:crashes
Memory Use	about:memory

Extensions

Important Modified Preferences

browser.cache.disk.capacity	1048576
browser.cache.disk.smart_size.first_run	false
browser.cache.disk.smart_size_cached_value	1048576
browser.places.smartBookmarksVersion	4
browser.startup.homepage	google.com
browser.startup.homepage_override.buildID	20120905151427
browser.startup.homepage_override.mstone	15.0.1
extensions.lastAppVersion	15.0.1
gfx.direct3d.prefer_10_1	true
network.cookie.prefsMigrated	true
places.database.lastMaintenance	1349210720
places.history.expiration.transient_current_max_pages	104256
privacy.sanitize.migrateFx3Prefs	true

Graphics

Adapter Description	RDPDD Chained DD
Vendor ID	0x0000
Device ID	0x0000
Adapter RAM	Unknown
Adapter Drivers	RDPDD
Adapter Description (GPU #2)	Intel(R) HD Graphics Family
Vendor ID (GPU #2)	0x8086
Device ID (GPU #2)	0x0102
Adapter RAM (GPU #2)	Unknown
Adapter Drivers (GPU #2)	igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
Driver Version (GPU #2)	8.15.10.2418
Driver Date (GPU #2)	6-10-2011
Direct2D Enabled	Blocked for your graphics card because of unresolved driver issues.
DirectWrite Enabled	false (6.1.7601.17789)
ClearType Parameters	ClearType parameters not found
WebGL Renderer	Blocked for your graphics card because of unresolved driver issues.
GPU Accelerated Windows	0. Blocked for your graphics card because of unresolved driver issues.

JavaScript

Incremental GC	0

Library Versions

	Expected minimum version	Version in use
NSPR	4.9.1	4.9.1
NSS	3.13.6.0 Basic ECC	3.13.6.0 Basic ECC
NSS Util	3.13.6.0	3.13.6.0
NSS SSL	3.13.6.0 Basic ECC	3.13.6.0 Basic ECC
NSS S/MIME	3.13.6.0 Basic ECC	3.13.6.0 Basic ECC

DXDIAG:

------------------
System Information
------------------
Time of this report: 10/2/2012, 20:50:40
       Machine name: AMY
   Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
           Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
       System Model: OptiPlex 990
               BIOS: Default System BIOS
          Processor: Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz (4 CPUs), ~3.3GHz
             Memory: 4096MB RAM
Available OS Memory: 3978MB RAM
          Page File: 1696MB used, 6255MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
          Card name: RDPDD Chained DD
       Manufacturer:
          Chip type:
           DAC type:
         Device Key: Enum\
     Display Memory: 1696 MB
   Dedicated Memory: 64 MB
      Shared Memory: 1632 MB
       Current Mode: 1280 x 1024 (16 bit) (60Hz)
        Driver Name:
Driver File Version: ()
     Driver Version:
        DDI Version: 10.1
       Driver Model: unknown
Driver Attributes: Final Retail
   Driver Date/Size: , 0 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
Device Identifier: {D7B70EE0-4340-11CF-C26A-0A20A0C2C535}
          Vendor ID: 0x0000
          Device ID: 0x0000
          SubSys ID: 0x00000000
        Revision ID: 0x0000
Driver Strong Name: Unknown
     Rank Of Driver: Unknown
        Video Accel:
      Deinterlace Caps: n/a
       D3D9 Overlay: Supported
            DXVA-HD: Supported
       DDraw Status: Not Available
         D3D Status: Enabled
         AGP Status: Not Available

-------------
Sound Devices
-------------
            Description: Remote Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
            Hardware ID:
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: {3.0.0.00000002}.{6C26BA7D-F0B2-4225-B422-8168C5261E45}
         Driver Version: ()
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: , 0 bytes
            Other Files:
        Driver Provider:
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: American Power Conversion USB UPS
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x051D, 0x0002
        FF Driver: n/a

Poll w/ Interrupt: No

----------------
Gameport Devices
----------------

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 372.6 GB
Total Space: 465.3 GB
File System: NTFS
Model: ST500DM002-1BD142

      Drive: D:
      Model: TSSTcorp DVD+-RW SH-216BB
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------
System Devices
--------------
Name: Intel(R) Q67 Express Chipset Family LPC Interface Controller - 1C4E
Device ID: PCI\VEN_8086&DEV_1C4E&SUBSYS_047E1028&REV_04\3&11583659&0&F8
Driver: n/a

Name: Intel(R) 82579LM Gigabit Network Connection
Device ID: PCI\VEN_8086&DEV_1502&SUBSYS_047E1028&REV_04\3&11583659&0&C8
Driver: n/a

Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_047E1028&REV_04\3&11583659&0&B0
Driver: n/a

Name: Intel(R) HD Graphics Family
Device ID: PCI\VEN_8086&DEV_0102&SUBSYS_047E1028&REV_09\3&11583659&0&10
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_047E1028&REV_04\3&11583659&0&D0
Driver: n/a

Name: 2nd Generation Intel(R) Core(TM) Processor Family DRAM Controller - 0100
Device ID: PCI\VEN_8086&DEV_0100&SUBSYS_047E1028&REV_09\3&11583659&0&00
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_047E1028&REV_04\3&11583659&0&E8
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_047E1028&REV_04\3&11583659&0&FB
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_047E1028&REV_04\3&11583659&0&D8
Driver: n/a

Name: Intel(R) Desktop/Workstation/Server Express Chipset SATA RAID Controller
Device ID: PCI\VEN_8086&DEV_2822&SUBSYS_047E1028&REV_04\3&11583659&0&FA
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 3 - 1C14
Device ID: PCI\VEN_8086&DEV_1C14&SUBSYS_047E1028&REV_B4\3&11583659&0&E2
Driver: n/a

Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_047E1028&REV_A4\3&11583659&0&F0
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_047E1028&REV_B4\3&11583659&0&E0
Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
Annodex Mux Filter,0x00200000,1,0,dsfAnxMux.dll,0.80.15035.0000
CMML Decode Filter,0x00800002,1,1,dsfCMMLDecoder.dll,0.80.15035.0000
CMML Raw Source Filter,0x00600000,0,0,dsfCMMLRawSource.dll,0.80.15035.0000
FLAC Decode Filter,0x00600000,1,1,dsfFLACDecoder.dll,0.80.15035.0000
FLAC Encode Filter,0x00200000,1,1,dsfFLACEncoder.dll,0.80.15035.0000
Native FLAC Source Filter,0x00600000,0,0,dsfNativeFLACSource.dll,0.80.15035.0000
Ogg Demux Packet Source Filter,0x00600000,0,0,dsfOggDemux2.dll,0.80.15035.0000
Ogg Mux Filter,0x00200000,1,0,dsfOggMux.dll,0.80.15035.0000
OGM Decode Filter,0x00600000,1,1,dsfOGMDecoder.dll,0.80.15035.0000
Speex Decode Filter,0x00600000,1,1,dsfSpeexDecoder.dll,0.80.15035.0000
Speex Encode Filter,0x00200000,1,1,dsfSpeexEncoder.dll,0.80.15035.0000
Subtitle VMR9 Filter,0x00800002,1,1,dsfSubtitleVMR9.dll,0.80.15035.0000
Theora Decode Filter,0x00600000,1,1,dsfTheoraDecoder.dll,0.80.15035.0000
Theora Encode Filter,0x00200000,1,1,dsfTheoraEncoder.dll,0.80.15035.0000
Vorbis Encode Filter,0x00200000,1,1,dsfVorbisEncoder.dll,0.80.15035.0000
CyberLink Audio Effect (PDVD9),0x00200000,1,1,ClAudFx.ax,6.00.0000.8417
Vorbis Decode Filter,0x00600000,1,1,dsfVorbisDecoder.dll,0.80.15035.0000
ROXIO VCFDvrSupport 3.0,0x00200000,1,1,DvrSupportFilt.ax,12.02.0001.0071
ROXIO Image/Colour Source 3.0,0x00200000,0,1,RoxVideo.ax,12.02.0001.0071
WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,16.04.3503.0728
Record Queue,0x00200000,1,1,WLXVAFilt.dll,16.04.3503.0728
WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,16.04.3503.0728
WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,16.04.3503.0728
WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,16.04.3503.0728
WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,16.04.3503.0728
WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,16.04.3503.0728
Roxio MPEG2 Encoder,0x00000000,0,0,,
VCG Null Renderer 3.0,0x00200000,1,0,VideoCompositing.ax,12.02.0001.0071
ROXIO WAV Dest 3.0,0x00200000,0,0,,
ROXIO MPEG Writer,0x00000000,0,0,,
ROXIO Scene Detector 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
Roxio Plasma CrossGraph Renderer,0x00200000,1,0,PlasmaCGFilter.ax,12.02.0001.0071
ROXIO Video Resampler 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713
CyberLink Digest Filter (PDVD9),0x00200000,2,2,DigestFilter.dll,1.00.0000.3314
CyberLink TimeStretch Filter (PDVD9),0x00200000,1,1,clauts.ax,2.00.0000.3404
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
ROXIO Audio Source 3.0,0x00200000,0,1,roxaudio.ax,10.00.0000.0000
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
roxio DCFilters Subpicture Mixer,0x00000000,0,0,,
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
VCGImageSource,0x00200000,0,1,VideoCompositing.ax,12.02.0001.0071
Roxio MPEG1 Audio Encoder,0x00000000,0,0,,
CyberLink Tzan Filter (PDVD9),0x00200000,1,1,CLTzan.ax,3.05.0000.4703
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
ROXIO VideoCombine 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
Roxio Smart AVC Video Decode,0x00800000,1,2,,
ROXIO DVDCrossGraphEx Source 3.0,0x00200000,0,1,RoxVideo.ax,12.02.0001.0071
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
Roxio RealD to Stereo,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
ROXIO VideoTransition 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
CyberLink HD/BD Mixer (PDVD9),0x00200000,1,2,CLHBMixer.ax,2.00.0000.2422
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
roxio DCFilters Audio Sync Filter 2,0x00000000,0,0,,
CyberLink Video/SP Decoder (PDVD9),0x00602000,2,3,CLVsd.ax,8.04.6940.3427
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
ROXIO CPU Regulator,0x00200000,1,1,CPURegulator.ax,10.00.0000.0000
CyberLink AudioCD Filter (PDVD9),0x00200000,0,1,CLAudioCD.ax,5.00.0000.7823
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
Roxio Vob Loader,0x00200000,0,1,VOBLoader.ax,12.02.0001.0071
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
ROXIO LPCMSyncFilter,0x00000000,0,0,,
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
ROXIO VCFStationLogo 1.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
ROXIO VideoInfo Transcoder 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
Cyberlink Demuxer 2.0,0x00200000,1,1,CLDemuxer2.ax,2.00.0006.2317
roxio DCFilters MPEG Transcoder,0x00000000,0,0,,
ROXIO DV Scene Detector Tee 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
CyberLink Audio Decoder (PDVD9),0x00201000,1,1,Claud.ax,8.04.0000.3630
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
Cyberlink SubTitle Importor (PDVD9),0x00200000,2,1,CLSubTitle.ax,2.00.0000.0416
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713
ROXIO Field Splitter 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
ROXIO ThumbnailGrabber 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
roxio DCFilters DVD Reader,0x00000000,0,0,,
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713
Roxio Audio Stream Writer Filter,0x00000000,0,0,,
CyberLink Line21 Decoder (PDVD9),0x00200000,0,2,CLLine21.ax,4.00.0000.10324
Roxio Repacketizer Filter,0x00000000,0,0,,
PSI Parser,0x00200000,0,0,RoxVideo.ax,12.02.0001.0071
Roxio Audio Stream Reader Filter,0x00000000,0,0,,
ROXIO Field Combiner 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
ROXIO QuickGrabber 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
ROXIO Video Effect 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
Roxio Anaglyph to Stereo,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
ROXIO VCFLatency 3.0,0x00200000,1,1,roxaudio.ax,10.00.0000.0000
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
Roxio Video Rotater,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
CyberLink MPEG Splitter,0x00200000,1,2,CLSplter.ax,3.04.0000.4013
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
roxio DCFilters Mpeg I/II Decoder,0x00000000,0,0,,
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Roxio Mp3 Encoder (SC),0x00000000,0,0,,
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17713
ROXIO CrossGraphEx Renderer 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
VCG Video Mixer 3.0,0x00200000,0,1,VideoCompositing.ax,12.02.0001.0071
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713
Cyberlink SubTitle Importor 2.0 (PDVD9),0x00200000,1,0,CLSubTitle.ax,2.00.0000.0416
CyberLink FLV Splitter (PDVD9),0x00800001,1,1,CLFLVSplitter.ax,1.00.0000.1030
ROXIO AudioConvert 3.0,0x00200000,1,1,roxaudio.ax,10.00.0000.0000
Roxio Plasma CrossGraph Source,0x00200000,0,1,PlasmaCGFilter.ax,12.02.0001.0071
ROXIO InputSelector 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
ROXIO LVM File Source (Async.),0x00200000,0,1,LVMAsync.ax,12.02.0001.0071
Roxio Smart AVC Encode,0x00200000,2,1,,
File Writer,0x00200000,1,0,WLXVAFilt.dll,16.04.3503.0728
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
ROXIO Audio VCFLooper 3.0,0x00200000,1,1,roxaudio.ax,10.00.0000.0000
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
CyberLink Audio Wizard,0x00201010,1,1,CLAudWizard.ax,1.00.0000.4414
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
CyberLink Audio Spectrum Analyzer (PDVD9),0x00200000,1,1,CLAudSpa.ax,1.00.0000.7113
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
Roxio Audio Source Filter,0x00000000,0,0,,
Sonic MPEG-2 Video Decoder,0x00200000,2,2,c12oem_dec_mp2v_ds.ax,8.05.0000.19970
Roxio MPEG1 Encoder,0x00000000,0,0,,
ROXIO Pan Zoom 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
Roxio Anaglyph to Stereo,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
ROXIO Pin Tee,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
ROXIO Audio VCFChunker 3.0,0x00200000,1,1,roxaudio.ax,10.00.0000.0000
Roxio MPEG2 Video Decoder,0x00000000,0,0,,
CyberLink DVD Navigator (PDVD9),0x00200000,0,3,CLNavX.ax,8.01.0000.3411
ROXIO Video VCFLooper 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
CyberLink MPEG-4 Splitter (PDVD9),0x00200000,1,2,clm4splt.ax,1.01.0000.2906
CyberLink RealMedia Splitter (PDVD9),0x00600000,1,1,CLRMSplitter.ax,1.00.0000.1103
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17713
ROXIO InputSelectorNew 3.0,0x00200000,1,0,,
ROXIO Sewer 3.0,0x00200000,1,0,MVWcDSutil.dll,12.02.0001.0071
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17713
ROXIO Video Integrate,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
Roxio Smart Decoder,0x00000000,0,0,,
Media Analyser,0x00200000,1,2,mediaanalyser.ax,12.02.0001.0071
ROXIO VCFAudioMixer 3.0,0x00200000,1,1,roxaudio.ax,10.00.0000.0000
Roxio Smart Encoder,0x00000000,0,0,,
Sonic Cinemaster® Audio Decoder 4.3 (No Dolby),0x005ffffe,1,1,CinemasterAudioND.DLL,4.03.0000.0240
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713
CyberLink HAM Decoder,0x00600000,0,1,CLCvd.ax,1.00.9320.3521
ROXIO CrossGraphEx Source 3.0,0x00200000,0,1,RoxVideo.ax,12.02.0001.0071
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
ROXIO ListImage Source 3.0,0x00200000,0,1,RoxVideo.ax,12.02.0001.0071
ROXIO SceneRecorder 1.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
ROXIO VCFWaveform 1.0,0x00200000,1,0,roxaudio.ax,10.00.0000.0000
LVMWriter,0x00200000,1,0,LVMWriter.ax,12.02.0001.0071
Roxio MPEG Analyzer,0x00000000,0,0,,
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
CyberLink RealAudio Decoder (PDVD9),0x00600000,1,1,CLRMAud.ax,1.00.0000.1225
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
ROXIO ColorSpace Converter 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
Roxio File Writer Wrapper,0x00200000,1,0,RoxFileWriterWrapper.ax,1.00.0000.0001
ROXIO VCFAlphaSplitter 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
roxio DCFilters Smart Resizer,0x00000000,0,0,,
ROXIO AudioGrabber 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
CyberLink Video Decoder (PDVD9),0x00200000,1,2,CLCvd.ax,1.00.9320.3521
VMR9 Wrapper 3.0,0x00200000,1,0,VideoCompositing.ax,12.02.0001.0071
Sonic Audio Resampler,0x00200000,1,1,c12oem_trans_audio_samplerate_ds.ax,8.05.0000.19970
ROXIO BDAV Smart Render 1.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
Roxio StereoSource Cropper,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514
Half Size to Stereo,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
roxio DCFilters DVD Splitter,0x00000000,0,0,,
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
ROXIO DVDCrossGraphEx Renderer 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
Sonic Cinemaster® VideoDecoder 4.3 (EMC12),0x005ffffe,2,2,CinemasterVideo.DLL,4.03.0001.0279
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
roxio DCFilters DVD Muxer,0x00000000,0,0,,
CyberLink RealVideo Decoder (PDVD9),0x00600000,1,1,CLRMVD.ax,1.00.0000.1225
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17713
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
Sonic HD Demuxer,0x005ffffe,1,2,SonicHDDemuxer.dll,4.03.0000.0134
ROXIO SpyPos 3.0,0x00200000,1,1,MGINullIP.ax,12.02.0001.0071
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713
ROXIO InputSelectorNew 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
roxio DCFilters Dragon Lair,0x00000000,0,0,,
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713
Sonic MPEG Multiplexer,0x00200000,1,1,c12oem_mux_mp2_ds.ax,8.05.0000.19970
ROXIO VCFVideoCutList 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
ROXIO SubPicture Encoder,0x00000000,0,0,,
Roxio MPEG2 Muxer,0x00000000,0,0,,
ROXIO Deinterlace 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
Roxio MPEG Stream Analyzer,0x00000000,0,0,,
Roxio Transport Stream Source,0x00000000,0,0,,
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
ROXIO VCFpeakmeter 3.0,0x00200000,1,1,roxaudio.ax,10.00.0000.0000
Roxio MPEG1 Muxer,0x00000000,0,0,,
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713
Roxio VOB Formatter,0x00200000,1,1,VOBFormatter.ax,12.02.0001.0071
ROXIO VCFHDVSceneDetect 1.0,0x00200000,2,1,RoxVideo.ax,12.02.0001.0071
Roxio MPEG2 Demuxer,0x00000000,0,0,,
ROXIO QT Source,0x00200000,0,1,RoxVideo.ax,12.02.0001.0071
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
ROXIO VCFDVSceneDetect 1.0,0x00200000,1,2,RoxVideo.ax,12.02.0001.0071
CyberLink Matroska Splitter (PDVD9),0x00200000,1,2,CLMKVSplter.ax,1.00.0000.2811
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713
Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713

WDM Streaming Capture Devices:
,0x00000000,0,0,,
,0x00000000,0,0,,
,0x00000000,0,0,,

WDM Streaming Rendering Devices:
Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:
Remote Audio,0x00200000,1,0,quartz.dll,6.06.7601.17713
CyberLink Audio Renderer (PDVD9),0x00200000,1,0,cladr.ax,7.00.0000.3603
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Remote Audio,0x00200000,1,0,quartz.dll,6.06.7601.17713

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0

AV Software and Version: ESET Endpoint v 5.0.2122.1

Nope...the CPU doesn't hang...doesn't even show to spike...all normal

The system pretty much hangs...not choppy...but hangs, period. It takes about 3 minutes at times from opening Firefox with Yahoo as the user's Home Page to closing it ('X'...top right corner). And that means from the moment the browser is executed/home page opens/immediate attempt to close...IMMEDIATE attempt.

In other words, 2 clicks...exec browser and then immediately close browser. It hangs just that fast.

IE9 isn't as bad...it only takes about 1.5 minutes...sometimes less. Same methodology, same process...run the browser executable, it opens to the user's Home page (could be Yahoo, youtube, foxnews :-P, or ANY website with Flash content) and the box goes numb.

Note the same symptoms are not seen if the home page is changed to say, e.g., Google. or another website without Flash content.

The roll-back doesn't seem to have an effect but I can try it again. What I did on this box before I came and posted the first time was to uninstall the active X 11 version of Flash and download and install the 10.3 version. I did 10.3 on this box because I'd already tried a later version on another user's box and that failed.

Regardless, the older version didn't correct the issue, rather, what happens then is sites with Flash content just tell the user they need to download Flash Player...it's as though it doesn't exist.

Hope this helps

Edit: And as far as the cursor...it's normal, not spinning, etc.

Report · Oct 02, 2012

I went and grabbed 10.3.183.25 and extracted it.

Uninstalled the existing version (Active X 11) from Control Panel and rebooted.

Went back to the folder with 10.3 and installed the release version with this: flashplayer10_3r183_25_win

Checked the version here: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

LOL the version is being reported as: 11.4.402.278

In Control Panel/Programs the version listed is Adobe Flash Player 10 plugin

This is exactly what happened to me on 09/24/2012 when I first saw this problem on a consumer build of Windows 7

Any thoughts?

Report · Oct 08, 2012

The parent thread has become too long to be useful, and now spans multiple root-causes.

I'm attempting to branch off the individual issues so that we can effectively investigate them.