Skip to main content
S
Sy_Computing
New Participant
October 2, 2012
Question

Flash Player Reprompts for Download

  • October 2, 2012
  • 2 replies
  • 3109 views

Just wanted to chime in and say I'm seeing this issue as well with the update version identified in this post, however, not only on Win7 Pro machines, but also consumer builds.

Uninstalling/Reinstalling the product fails to correct the issue, regardless of whether or not the user installs the latest version or downloads a previous version; the symptoms being that upon accessing a website with Flash content, the user is prompted to download Flash again, even though it exists as an installed application in Add/Remove Programs.

Some customers are reporting a workaround whereby they will uninstall/reinstall the Flash Player from Add/Remove Programs without a reboot. Flash content displays correctly. After a reboot, upon accessing any website with Flash content, the application will fail again and either crash the browser or request the user to download it again.

Regards

      This topic has been closed for replies.

      2 replies

      jeromiec83223024
      Community Manager
      jeromiec83223024Community Manager
      Community Manager
      October 8, 2012

      The parent thread has become too long to be useful, and now spans multiple root-causes. 

      I'm attempting to branch off the individual issues so that we can effectively investigate them.

      jeromiec83223024
      Community Manager
      jeromiec83223024Community Manager
      Community Manager
      October 2, 2012

      If you right-click on the SWF with the affected machine, does the version number displayed in the context menu match the installed version?

      Also, can you try going to Firefox > Help > Restart with Add-ons Disabled and see if the problem goes away?

        S
        Sy_ComputingAuthor
        New Participant
        October 3, 2012

        Jeromie Clark wrote:

        If you right-click on the SWF with the affected machine, does the version number displayed in the context menu match the installed version?

        Also, can you try going to Firefox > Help > Restart with Add-ons Disabled and see if the problem goes away?

        Hi Jeromie, thanks for the reply.

        I did the following before I initiated the tests above: Uninstalled Adobe Flash Player 11 Active X and Adobe Flash Player Plug-In 10 from Control Panel/Programs in Win7 Pro.

        Reboot.

        Installed latest version of Flash for IE9. Installed the latest version of Flash for Firefox.

        Reboot.

        Yes, the version number matches the installed version in IE9 upon right-click of any SWF, moreover, a check here: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html also reports the correct version (.278).

        The problem does not go away by restarting Firefox in safe mode.

        What I do notice is that the system in question (Dell Optiplex, 3 months old, Win 7 Pro, Quad-core, 4G RAM) slows to an excrutiating crawl when accessing any website with Flash content, e.g., the Yahoo home page, youtube, etc., regardless of which browser I'm using and regardless of whether or not I actually execute the Flash content by opening it.

        So, for example, a page simply containing Flash content, maybe for an ad banner and what-not, e.g., Yahoo, youtube, etc., will pretty much kill the system until I can close the browser session, which has taken as much as 3 full minutes with Firefox and 1.5 minutes with IE9.

        Note that I do NOT have to actually execute the Flash content for this to occur...all I have to do is open the user's home page to, e.g., Yahoo. From that point forward the system is pretty much dead until the browser session can be closed.

        I notice nothing out of the ordinary in the task manager nor any additional network bandwidth when the browser session is running...

        jeromiec83223024
        Community Manager
        jeromiec83223024Community Manager
        Community Manager
        October 3, 2012

        That's really, really odd.  It sounds like something has to time out before the player gets instantiated.

        When it's hanging, what does it look like?  Can you click other applications, what kind of cursor, is the system responsive but you have a waiting cursor, or is it choppy like the CPU is pegged, etc?

        I'd like to know more about your configuration.  I'm thinking there's some third-party software in play.

        The following data points would be very helpful (feel free to send me a private message if you don't want to post them here):

        • In Firefox, type about:plugins in the address bar, and copy the contents
        • Do the same thing for about:support
        • Click Start > and type "dxdiag" > click Save All Information and copy the output
        • Do you have any security or anti-virus software installed?  Name and version would be helpful.

        Also, have you tried rolling back to Flash Player 10.3?

        You'll need to uninstall first, then grab it from the archives page, here:

        http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices