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2 replies

pwillener
Legend
April 23, 2013
AMreso
Inspiring
April 22, 2013

Hi Hannah,

Uninstall the flash player installed on your computer using the below link:

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

After uninstallation, please download the flash player from this link and try to install it under Administrator Account.

http://get.adobe.com/flashplayer/

Let us know if it doesn't work.